The Preston of the Park Cities
Families consistently rate this highly — reviewers highlight warm and attentive front desk and concierge staff. Schedule a visit to confirm the fit.
based on 151 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high-end, resort-style environment with exceptional dining and a very friendly front-of-house staff. However, if your loved one requires memory care, you should conduct a thorough investigation into the specific floor staffing, as some family members have reported inconsistent care levels in that unit.
Google Reviews
Google Reviews
151 reviews on Google“The Preston of the Park Cities is highly regarded for its exceptional staff, particularly the concierge and nursing teams, and its beautiful, resort-like atmosphere. While many families praise the high-quality dining and engaging activities, some concerns have been raised regarding staffing levels on the memory care floor and potential security blind spots in the building.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive front desk and concierge staff
- High-quality, restaurant-style dining
- Beautiful, well-maintained, and elegant facility
- Engaging and diverse activity programming
- Compassionate and professional nursing and care teams
Concerns
- Memory care floor staffing and care quality (mentioned by 2 reviewers)
- Building layout security/blind spots
- Staff responsiveness to pet-related issues
Rating Trends
Tap a year to see what changed
Distribution · 154 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently acknowledge specific staff members and details mentioned in the reviews. They maintain a warm, enthusiastic, and appreciative tone across all interactions.
Questions for Your Tour
- 1We've heard wonderful things about the restaurant-style dining here; could you tell us more about how the daily menus are planned and how residents participate in mealtime?
- 2The activity programming sounds very diverse; what are some of the most popular social or creative events currently happening for the residents?
- 3Since the facility is so elegant and well-maintained, how do you manage the layout to ensure residents can navigate the building safely and easily?
- 4How does the nursing team coordinate care during the night shifts, and what is the specific protocol if a medical emergency occurs after hours?
- 5For residents who may need extra support, how do you ensure the care team on the memory care floor is able to provide consistent, attentive attention to every individual's needs?
- 6We noticed how much care the management puts into responding to feedback; how does the staff typically handle small requests or adjustments regarding resident pets or personal preferences?
Personalized based on this facility's data
Key Review Excerpts
“The Preston is senior living at its finest. My mother is a resident there and she is getting the best care at the Preston. Everyone is so nice and willing to help.”
“The dining staff and restaurant go above expectations. They know the resident's regulars, drink preferences.... will cater to special requests; and most importantly for us, the menus change weekly and the food is so flavorful.”
“The ownership and management changed in the last 2 years. Since the new group, Watermark, came in with Chad Hubbard as Executive Director the staff and service improved tremendously.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on April 20, 2021, identified three violations, all related to Life Safety Code standards regarding fire safety equipment and documentation. All identified issues were successfully corrected by June 2021, and there are currently no active enforcement actions against the facility.
Apr 20, 2021Routine
Life Safety Code (3 violations)
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
Ownership & Operations
Who Operates This Facility
Shiiv Preston Operator LLC
for profit
PHILLIP CHAD HUBBARD
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Official Website
Visit watermarkcommunities.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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