The Plaza at Edgemere Assisted Living
Families consistently rate this highly — reviewers highlight exceptional rehabilitation and physical therapy. Schedule a visit to confirm the fit.
based on 155 Google reviews
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What this means for your family
The Plaza at Edgemere is an excellent choice for families prioritizing high-end amenities, beautiful surroundings, and exceptional physical therapy. However, you must closely monitor the responsiveness of the night and weekend staff, as multiple families have reported dangerous delays in call button responses and medication administration during those shifts.
Google Reviews
Google Reviews
155 reviews on Google“The Plaza at Edgemere is widely praised for its beautiful, resort-like atmosphere and exceptional physical therapy and rehab services. While many families highlight the attentive nursing and high-quality dining, there are significant, recurring concerns regarding slow response times to call buttons and inconsistent staffing during weekend and night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Beautiful, upscale, and clean facility
- Attentive and caring nursing staff
- High-quality dining and meal variety
- Engaging memory care activities
Concerns
- Slow response times to call buttons (mentioned by 4 reviewers)
- Inconsistent staffing/rudeness on weekends and night shifts (mentioned by 3 reviewers)
- Medication administration errors or delays (mentioned by 2 reviewers)
- Administrative communication issues regarding billing/discharge (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 183 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With the wonderful variety of dining options mentioned by many families, could you tell us more about how the meal menus are planned and how much input residents have?
- 2We are so impressed by the reputation of your physical therapy and rehab services; how does that specialized care integrate into a resident's daily routine?
- 3How does the nursing team manage medication administration during the night shifts and on weekends to ensure everything stays consistent and timely?
- 4What specific types of engaging activities are available for residents in the memory care wing to keep them socially active?
- 5Could you describe the protocol for responding to call buttons during the evening and overnight hours to ensure residents feel supported?
- 6How does the administration handle communication with families regarding billing or changes in a resident's care plan to ensure everyone is on the same page?
Personalized based on this facility's data
Key Review Excerpts
“Rehab was amazing and our Uncle was able to return home. We highly recommend Edgemere.”
“The sensory care room is incredible—calming and thoughtfully designed and has been an amazing thing to have available for the residents.”
“The Plaza at Edgemere is like The Four Seasons meets Assisted Living! On my first tour I was impressed how it felt more like a lovely hotel or apartment complex than Assisted Living.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The Plaza at Edgemere Assisted Living has had previous inspections resulting in citations related to infection control protocols and life safety standards, including smoke detection and lighting. All identified violations from the 2019 and 2021 inspections were marked as corrected. There are currently no active enforcement actions listed for this facility.
Sep 22, 2021Routine
Health Code (1 violations)
The facility failed to develop and enforce policies and procedures for infection control and ensure all facemasks and N95 masks must be in good condition.
Jan 4, 2019Routine
Life Safety Code (3 violations)
The facility failed to ensure resident bedroom doors were in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the installation of the smoke detection system complied with applicable requirements.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
Ownership & Operations
Who Operates This Facility
Bay 9 Holdings LLC
for profit
CERTUS EDGEMERE MANAGEMENT LLC
LUCINDA GRAY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
155 reviews from families & visitors
Official Website
Visit edgemerelife.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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