The Plaza at Edgemere
Strong Medicare quality ratings; families often praise exceptional rehabilitation and wound care. Still worth an in-person visit.
based on 155 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and memory care due to its specialized wound care and engaging activity programs. However, families should closely monitor medication schedules and check in frequently during weekends, as some reviewers reported lapses in care during off-hours.
Google Reviews
Google Reviews
155 reviews on Google“Families considering The Plaza at Edgemere will find a facility highly praised for its beautiful, clean environment and exceptional rehabilitation and wound care services. While many reviewers highlight the kindness of the management and nursing staff, there are serious concerns regarding medication delays and inconsistent monitoring during weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and wound care
- Beautiful, clean, and well-maintained facility
- Compassionate and attentive nursing staff
- Engaging activities and sensory care in memory care
Concerns
- Inconsistent monitoring and slow response times during weekend shifts (mentioned by 2 reviewers)
- Delays in medication administration and management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from families online; how does the administration typically use resident and family input to make improvements around the facility?
- 2With a smaller, more intimate community of 87 residents, how do you ensure that every person receives consistent, personalized attention from the nursing team during busy shifts?
- 3What specific steps are in place to ensure there is always enough clinical staff available to meet the medical needs of residents, especially during overnight hours?
- 4How does the facility manage medical emergencies or sudden changes in a resident's health status after the primary care team has finished their rounds?
- 5What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
- 6How do you approach addressing and resolving any care deficiencies or clinical concerns to ensure they don't become recurring issues for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The wound care nurse made a significant difference in her wound because it was in rough shape at first, but now she’s healed enough to go home.”
“My mom lives in the Memory Care neighborhood at The Plaza at Edgemere, and we couldn't be happier. The atmosphere is warm, and the staff truly treat residents like family.”
“Rehab was amazing and our Uncle was able to return home. We highly recommend Edgemere.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
7
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering inspections at this facility, with 31 deficiencies found across 4 surveys. Recurring issues involve fire safety systems, care planning, and infection control. Recent deficiencies from a 2026 survey show uncorrected problems with emergency preparedness, fire safety equipment, and food handling, suggesting some issues persist despite previous corrections being reported.
Mar 27, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 22, 2026Routine14
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Dec 2, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 3, 2024Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 3, 2024Routine7
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 23, 2023Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Federal Penalties
Fine
Mar 27, 2026
$12,735
Ownership & Operations
Who Operates This Facility
Bay 9 Holdings LLC
for profit
CERTUS EDGEMERE MANAGEMENT LLC
BOBBI J CROCKER
Ownership & Management
Owners
Grenelle Holdings LLC
Owner · Organization
Lapis Municipal Opportunities IV Lp
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
155 reviews from families & visitors
Official Website
Visit edgemerelife.com
Medicare data downloads
Original nursing home datasets
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