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Adult Family Home

The Post at Mint Hill 2

Families consistently rate this highly — reviewers highlight low staff-to-resident ratio. Schedule a visit to confirm the fit.

10215 Connell Road, Charlotte, NC 282276 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.9/5

based on 40 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice for families seeking a small, intimate, and highly attentive environment where residents are treated like family. However, if your loved one has a high tendency to wander or lacks the ability to follow safety instructions, you must specifically verify their protocols for monitoring exits and 24/7 supervision.

Google Reviews

Google Reviews

40 reviews analyzed
The Post at Mint Hill is highly regarded for its intimate, home-like atmosphere and exceptionally low staff-to-resident ratio, which allows for personalized attention. Families frequently praise the compassionate, attentive caregivers and the peaceful, clean environment. However, one serious incident involving a resident wandering outside and falling due to lack of supervision serves as a critical warning regarding facility security.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean10.0Activities9.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Low staff-to-resident ratio
  • Compassionate and attentive caregivers
  • Home-like, peaceful atmosphere
  • Clean and well-maintained environment
  • Personalized, person-centered care

Concerns

  • Safety and supervision lapses regarding wandering/elopement

Rating Trends

Tap a year to see what changed

2345.02022(2)5.02023(3)4.82024(12)5.02025(5)5.02026(8)

Distribution

5
29
4
0
3
0
2
1
1
0

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Since there are only 6 residents here, how does that small group setting help you tailor daily meals and activities to each person's specific likes and dislikes?
  • 2We love the idea of a peaceful, home-like atmosphere; how do you ensure the environment stays calm and quiet during the evening hours?
  • 3With such a small number of residents, what specific protocols do you have in place to ensure everyone is closely supervised and stays safely within the home?
  • 4How do you manage medical emergencies or urgent care needs during the night when the household is settling down?
  • 5It’s great to see you engaging with feedback online; how do you typically incorporate suggestions from families into the daily care routine?
  • 6What does a typical afternoon look like in terms of social interaction or shared activities among the residents?

Personalized based on this facility's data


Key Review Excerpts

The Post is definitely a place I would feel good leaving my mother in law!

Prospective resident's family · 2024★★★★★

The love and the patience mom needed with her horrible disease, dementia, was given daily and she knew it!

Long-term resident's family · 2024★★★★★

There were two caregivers actively engaged with just six residents — something you rarely see!

Family friend visiting for care options · 2025★★★★★
Source: 40 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

7total
7deficiencies
Dec 9, 2020Complaint
Infection Prevention and Control ProgramC601

The facility failed to implement CDC and local health department guidance regarding infection control during the COVID-19 pandemic. Specifically, staff did not consistently use appropriate personal protective equipment (PPE) such as N95 masks, gloves, and face shields during an active outbreak. Additionally, the facility failed to consistently screen residents and staff for COVID-19 symptoms and admitted a resident who tested negative for COVID-19 against local health department recommendations.

Feb 17, 2020Follow-up
Test For TuberculosisC 140

The facility failed to ensure that all staff were tested for tuberculosis disease in compliance with required control measures. Specifically, a review of personnel records revealed that one of three sampled staff members lacked documentation of a TB skin test or chest X-ray.

Feb 17, 2020Follow-up
Test For TuberculosisC 140

The facility failed to ensure all staff were tested for tuberculosis disease in compliance with required control measures. Specifically, a review of personnel records revealed that one of three sampled staff members lacked documentation of their date of hire and required TB testing compliance.

Feb 19, 2019Other
Nutrition And Food ServiceC 270

The facility failed to maintain a matching therapeutic diet menu for all physician-ordered therapeutic diets. Specifically, there was no menu available for a resident requiring a mechanical soft diet with chopped meats, and the cook could not produce the required diet sheets or weekly menus.

Feb 19, 2019Other
Nutrition And Food ServiceC 270

The facility failed to maintain a matching therapeutic diet menu for all physician-ordered therapeutic diets to guide food service staff. Specifically, for Resident #1, there was no menu extension for a mechanical soft diet with chopped meats, and the cook lacked access to the necessary dietary planning resources.

May 19, 2016Other
Medication OrdersC 315

The facility failed to ensure contact with the resident's physician for clarification of medication orders upon re-admission. Specifically, for one resident, a physician's order for hydromorphone was not clarified within 24 hours of their 4/17/16 re-admission, despite conflicting dosage instructions.

May 19, 2016Other
Medication OrdersC 000

The facility failed to ensure contact with the resident's physician for clarification of medication orders upon the re-admission of Resident #3. Specifically, an unclear order for hydromorphone was not clarified within 24 hours of the resident's return to the facility on 4/17/16.

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References & Resources

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