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Assisted Living

Mint Hill Senior Living

Limited public data on Mint Hill Senior Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

10830 Lawyers Glen Drive, Charlotte, NC 2822782 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.7/5

based on 30 Google reviews

5
4
3
2
1

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What this means for your family

This facility appears to have undergone a major positive turnaround in cleanliness and staff professionalism. While recent experiences are very encouraging, families should verify the current consistency of food quality and ensure they have a reliable way to communicate with staff during emergencies.

Google Reviews

Google Reviews

30 reviews analyzed
Recent reviews indicate a significant positive transformation in the facility's cleanliness and staff attentiveness compared to previous years. While families praise the compassionate care and welcoming environment, some concerns remain regarding food quality and historical issues with communication.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean9.0Activities8.0MedsN/AMemoryN/AComms4.0Value9.0

Strengths

  • Clean and well-maintained environment
  • Compassionate and attentive nursing staff
  • Welcoming and interactive atmosphere
  • Acceptance of Medicaid/Special Assistance

Concerns

  • Food quality and variety (mentioned by 2 reviewers)
  • Difficulty reaching staff via phone

Rating Trends

Tap a year to see what changed

234'16(1)'19(3)'21(10)'23(2)'25(5)

Distribution

5
18
4
2
3
1
2
1
1
8

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It's wonderful to see how clean and well-maintained the facility is; what specific cleaning schedules do you follow to keep the environment so nice for residents?
  • 2The nursing staff seems very compassionate based on what we've heard; how do you ensure that level of attentive care is maintained during shift changes?
  • 3We want to make sure our loved one stays engaged; what kind of interactive daily activities or social outings do you have planned for the residents?
  • 4We are interested in the dining experience; could you tell us more about how the menus are developed and how you ensure there is a good variety of nutritious options each day?
  • 5In the event of a medical emergency after hours, what is the specific protocol for getting immediate assistance for a resident?
  • 6Since we may need to reach out with quick questions, what is the best way to communicate with the care team to ensure we get a timely response?

Personalized based on this facility's data


Key Review Excerpts

I visited the facility a year ago and what a drastic change from my recent visit. The appearance is very clean, inviting and welcoming. I am truly amazed how attentive the staff are.

Recent visitor · 2025★★★★★

The staff at Mint Hill Assisted Living treated my mother and every resident with dignity, compassion, and respect, regardless of their background or financial means.

Family member · 2025★★★★★

As me and Jasmine Jackson went to take grandma things to her. Her CNA told us how she just be out in the halls just cleaning up. Cleaning the water fountains picking up the trash off the floor I said grandma I know your room is spotless hunny!

Grandchild of resident · 2021★★★★★
Source: 30 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

21total
22deficiencies
Sep 19, 2024Other
Resident Care PlanD262

The facility failed to ensure that 4 out of 5 sampled residents had accurate care plans signed by the assessor upon completion. Specifically, the care plans for Residents #1, #2, #4, and #5 lacked the required signature from the assessor as mandated by the facility's own policy.

Sep 19, 2024Other
Resident Care PlanD 262

The facility failed to ensure that the assessor signed care plans upon completion. A review of sampled residents revealed that 4 out of 5 residents had care plans that lacked the required signature from the assessor.

Dec 10, 2020Follow-up
Health CareD 273

The facility failed to ensure proper referral and follow-up with physicians for three residents regarding critical health needs. Specifically, staff did not notify physicians about missed medications for anxiety, blood pressure, and a phosphate binder, nor did they communicate medication refusals or follow up on wound clinic orders.

Dec 10, 2020Follow-up
Health CareD 273

The facility failed to ensure proper referral and follow-up with physicians to meet the health care needs of residents. Specifically, the facility did not notify physicians regarding missed medications for anxiety, blood pressure, and phosphate binders, nor did they report medication refusals or follow up on orders for a wound clinic.

Jul 2, 2020Follow-up
Health Care Referral and Follow-upD273

The facility failed to ensure physician notification for a care referral and an EMS call when a resident experienced an acute change in condition. Specifically, for one out of five sampled residents, the facility did not properly notify the physician or EMS during a period of altered mental status and respiratory distress.

Jul 2, 2020Follow-up
Health CareD 273

The facility failed to ensure physician notification for a resident who experienced a change in baseline function and altered mental status. Specifically, a resident with COPD presented with grogginess, inability to hold a conversation, and respiratory distress, but the physician was not notified of these changes prior to the resident's emergency hospitalization.

Jan 30, 2020Other
Competency Validation For LHPS TasksD 161

The facility failed to ensure that two sampled medication aides were competency validated by a Licensed Health Professional through return demonstration for the monitoring of a non-invasive ventilator. This failure occurred despite a resident requiring continuous NIV therapy due to severe chronic respiratory failure.

Jan 30, 2020Other
Competency Validation for LHPS TasksC-tag not explicitly provided

The facility failed to ensure that medication aides Staff A and Staff E were competency validated by a Licensed Health Professional via return demonstration for the monitoring of a non-invasive ventilator (NIV). While documentation existed for CPAP/BIPAP tasks, the staff had not been properly validated for the specific NIV equipment required for Resident #4.

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References & Resources

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