Clear Creek Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 71 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (7 vs median 4.0)
- High staff turnover (57%)
- High RN turnover (67%)
Bottom 25% in NC · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PRINCIPLE LONG TERM CARE chain · $284,007 in fines
What this means for your family
While Clear Creek offers a modern environment and effective rehabilitation therapy, the facility suffers from severe, recurring issues with staffing levels and communication. If you choose this facility, be prepared to be highly involved in your loved one's daily care and oversight, as multiple families report that consistent advocacy is required to ensure basic needs are met.
Google Reviews
Google Reviews
71 reviews on Google“Clear Creek Nursing & Rehabilitation Center presents a stark contrast between its modern, clean physical facility and significant concerns regarding operational management and staffing. While many families praise the physical environment, rehab therapy, and specific individual staff members, a recurring pattern of neglect, communication failures, and inadequate response times to basic patient needs is reported by numerous reviewers. Families should be aware that experiences appear highly inconsistent, with some reporting excellent care while others describe severe lapses in hygiene and medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy programs
- Some highly attentive and compassionate individual nursing staff
- Appealing amenities like the chapel and spa areas
Concerns
- Severe understaffing leading to slow response times and neglect (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 8 reviewers)
- Hygiene issues including bedsores and residents left in soiled conditions (mentioned by 6 reviewers)
- Billing disputes and lack of transparency regarding charges (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance with hygiene needs?
- 2I noticed the facility has a beautiful chapel and spa area; how are these amenities integrated into the daily activity schedule to ensure residents have meaningful engagement?
- 3Could you walk me through the current process for medication management and how the nursing team ensures accuracy and timely administration for each resident?
- 4We value clear communication; what is the best way for family members to stay updated on their loved one's care, and how do you handle inquiries regarding billing or medical updates?
- 5How does the clinical team monitor skin integrity and prevent complications like bedsores, especially for residents who require regular assistance with mobility?
- 6I see that the facility actively responds to feedback online; how do you use that input to make tangible improvements to the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“The facility is new, well appointed, clean and inviting. The food is quite good. When I returned this evening, she reported that the CNA had taken her on a wheelchair ride around and had her sitting up and ou”
“The staff is more upbeat and attentive. The wound nurse (Kim) probably saved my wife's life. The nurse (Fatima), CNA (Kira), PT (Enoch, Danille, etc.), the cleaning lady (Marta) were all super.”
“My mother has been in this facility twice, the last time she ended up with a severe UTI and was in the hospital for nine days due to negligence by the staff. The attending physician said do not send her back to this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 9 deficiencies, including serious concerns about abuse protection and resident safety that recurred as recently as 2025. The facility has ongoing problems with resident rights, infection control, and care planning that persist across multiple surveys from 2022 to 2025, though all issues show correction dates, indicating the facility addresses problems when cited.
Mar 21, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 23, 2024Complaint2
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Nov 17, 2023Routine18
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Services Deficiencies
Have an externally vented heating system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nov 17, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 11, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Federal Penalties
Fine
Apr 23, 2024
$16,801
Fine
Nov 17, 2023
$88,595
Payment Denial
Nov 17, 2023
7-day denial
Fine
Jul 13, 2023
$178,611
Payment Denial
Jul 13, 2023
40-day denial
Ownership & Operations
Who Operates This Facility
Clear Creek Nursing & Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 44 of 44 (Worst)
Ownership & Management
Owners
Hill, Raymond
Owner
Hill, Robert
Owner
Hill, Stephen
Owner
Boice, Gale
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit clearcreeknursing.com
Medicare data downloads
Original nursing home datasets
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