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Nursing HomeMedicaid Investigative

Clear Creek Nursing & Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

10506 Clear Creek Commerce Drive, Mint Hill, NC 28227120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 71 Google reviews

5
4
3
2
1
Clear Creek Nursing & Rehabilitation Center Nursing Home in Mint Hill, NC — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (7 vs median 4.0)
  • High staff turnover (57%)
  • High RN turnover (67%)

Bottom 25% in NC · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PRINCIPLE LONG TERM CARE chain · $284,007 in fines

Source: Medicare data

What this means for your family

While Clear Creek offers a modern environment and effective rehabilitation therapy, the facility suffers from severe, recurring issues with staffing levels and communication. If you choose this facility, be prepared to be highly involved in your loved one's daily care and oversight, as multiple families report that consistent advocacy is required to ensure basic needs are met.

Google Reviews

Google Reviews

71 reviews on Google
Clear Creek Nursing & Rehabilitation Center presents a stark contrast between its modern, clean physical facility and significant concerns regarding operational management and staffing. While many families praise the physical environment, rehab therapy, and specific individual staff members, a recurring pattern of neglect, communication failures, and inadequate response times to basic patient needs is reported by numerous reviewers. Families should be aware that experiences appear highly inconsistent, with some reporting excellent care while others describe severe lapses in hygiene and medical oversight.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean6.0Activities7.0Meds2.0Memory4.0Comms1.0Value2.0

Strengths

  • Modern, clean, and well-maintained facility
  • Effective physical and occupational therapy programs
  • Some highly attentive and compassionate individual nursing staff
  • Appealing amenities like the chapel and spa areas

Concerns

  • Severe understaffing leading to slow response times and neglect (mentioned by 12 reviewers)
  • Poor communication and difficulty reaching staff via phone (mentioned by 8 reviewers)
  • Hygiene issues including bedsores and residents left in soiled conditions (mentioned by 6 reviewers)
  • Billing disputes and lack of transparency regarding charges (mentioned by 4 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(6)'21(11)'23(3)'25(5)'26(7)

Distribution · 76 analyzed

5
20
4
9
3
3
2
3
1
41

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that staffing levels can fluctuate, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance with hygiene needs?
  • 2I noticed the facility has a beautiful chapel and spa area; how are these amenities integrated into the daily activity schedule to ensure residents have meaningful engagement?
  • 3Could you walk me through the current process for medication management and how the nursing team ensures accuracy and timely administration for each resident?
  • 4We value clear communication; what is the best way for family members to stay updated on their loved one's care, and how do you handle inquiries regarding billing or medical updates?
  • 5How does the clinical team monitor skin integrity and prevent complications like bedsores, especially for residents who require regular assistance with mobility?
  • 6I see that the facility actively responds to feedback online; how do you use that input to make tangible improvements to the quality of care provided here?

Personalized based on this facility's data


Key Review Excerpts

The facility is new, well appointed, clean and inviting. The food is quite good. When I returned this evening, she reported that the CNA had taken her on a wheelchair ride around and had her sitting up and ou

Long-term resident's family · 2019★★★★★

The staff is more upbeat and attentive. The wound nurse (Kim) probably saved my wife's life. The nurse (Fatima), CNA (Kira), PT (Enoch, Danille, etc.), the cleaning lady (Marta) were all super.

Rehab patient's husband · 2025★★★★★

My mother has been in this facility twice, the last time she ended up with a severe UTI and was in the hospital for nine days due to negligence by the staff. The attending physician said do not send her back to this facility.

Long-term resident's family · 2019☆☆☆☆
Source: 71 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
84%
Registered nurses for medical care
Total Nursing
4.32hrs
OK
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
19.4%
NC
21.0%
Mecklenburg
23.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
NC
91.7%
Mecklenburg
86.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NC
5.4%
Mecklenburg
4.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.3%
NC
20.2%
Mecklenburg
18.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
14.4%
NC
16.4%
Mecklenburg
14.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.8%
Worse than Avg
Here
16.8%
US
15.4%
NC
14.1%
Mecklenburg
11.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
81.8%
NC
80.1%
Mecklenburg
75.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.5%
Better than Avg
Here
90.5%
US
79.7%
NC
78.1%
Mecklenburg
74.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
NC
1.5%
Mecklenburg
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
5penalties
Above state avg (5.6)
10 complaint-triggered
$284,007 in fines

Families have filed complaints leading to 9 deficiencies, including serious concerns about abuse protection and resident safety that recurred as recently as 2025. The facility has ongoing problems with resident rights, infection control, and care planning that persist across multiple surveys from 2022 to 2025, though all issues show correction dates, indicating the facility addresses problems when cited.

Mar 21, 2025Routine
9
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Mar 21, 2025Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 23, 2024Complaint
2
0013Immediate jeopardy · IsolatedResolved (past non-compliance)

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0013Immediate jeopardy · IsolatedResolved (past non-compliance)

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

Nov 17, 2023Routine
18
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0810Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0522Potential for harm · PatternCorrected

Services Deficiencies

Have an externally vented heating system.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0807Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

Nov 17, 2023Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 11, 2023Complaint
3
0690Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Federal Penalties

Fine

Apr 23, 2024

$16,801

Fine

Nov 17, 2023

$88,595

Payment Denial

Nov 17, 2023

7-day denial

Fine

Jul 13, 2023

$178,611

Payment Denial

Jul 13, 2023

40-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Clear Creek Nursing & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 44 of 44 (Worst)

Ownership & Management

Owners

Hill, Raymond

Owner

Hill, Robert

Owner

Hill, Stephen

Owner

Boice, Gale

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Long, WilliamManaging Control - Governing BodyBoice, GaleOfficer / DirectorJohnson, DianneOfficer / DirectorPrinciple Long Term Care, INC.ManagerJohnson, RobertManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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