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Adult Family Home

The Post at Mint Hill 1

Families consistently rate this highly — reviewers highlight low staff-to-resident ratio. Schedule a visit to confirm the fit.

10201 Connell Road, Charlotte, NC 282276 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.9/5

based on 40 Google reviews

5
4
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1

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What this means for your family

This facility is an excellent choice for families seeking a personalized, high-attention environment with a very low staff-to-resident ratio. While the care is overwhelmingly praised as compassionate and dignified, families should verify the specific protocols for monitoring ambulatory residents to ensure safety standards meet their specific needs.

Google Reviews

Google Reviews

40 reviews analyzed
The Post at Mint Hill is highly regarded for its intimate, home-like atmosphere and exceptionally low staff-to-resident ratio, which allows for personalized, dignified care. Families frequently praise the compassionate, attentive caregivers and the peaceful, clean environment, though one serious incident regarding supervision and facility security was reported.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean10.0Activities9.0MedsN/AMemory10.0Comms8.0ValueN/A

Strengths

  • Low staff-to-resident ratio
  • Compassionate and attentive caregivers
  • Home-like, peaceful atmosphere
  • Clean and well-maintained environment
  • Personalized, person-centered care

Concerns

  • Supervision and facility security issues

Rating Trends

Tap a year to see what changed

2345.02022(2)5.02023(3)4.82024(12)5.02025(5)5.02026(8)

Distribution

5
29
4
0
3
0
2
1
1
0

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With such a small, intimate group of six residents, how do you tailor daily meals and activities to each person's specific preferences?
  • 2We love the idea of a peaceful, home-like atmosphere; what are some of the favorite quiet moments or traditions the residents share here?
  • 3Since the caregivers are so attentive, how do they typically communicate daily updates or small changes in a resident's well-being to the family?
  • 4Could you walk us through your protocols for ensuring the home remains secure and that residents are closely supervised throughout the day and night?
  • 5In the event of a medical emergency after hours, what is the specific process for contacting doctors and coordinating care?
  • 6We noticed how much care goes into maintaining a clean and well-maintained environment; how often are the common living areas deep-cleaned?

Personalized based on this facility's data


Key Review Excerpts

There were two caregivers actively engaged with just six residents — something you rarely see!

Visitor/Family friend · 2025★★★★★

The love and the patience mom needed with her horrible disease, dementia, was given daily and she knew it! She was always clean, dressed and very well taken care of.

Long-term resident's family · 2024★★★★★

My Dad opened the door (which has an alarm that we were reassured they listened for) went outside and fell down 3 brick steps onto a concrete landing.

Resident's family · 2024★★☆☆☆
Source: 40 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

5total
4deficiencies
Dec 9, 2020Complaint
CleanReport

No deficiencies found during this inspection.

Jul 17, 2018Follow-up
Nutrition and Food Service - Therapeutic DietsN/A

The facility failed to ensure therapeutic diets were served as ordered for one resident. Specifically, the resident's physician-ordered nectar-thickened liquids were not prepared correctly, with staff using incorrect measurements of thickener. This resulted in beverages that remained at a thin consistency rather than the required nectar consistency.

Jul 17, 2018Follow-up
Nutrition and Food ServiceC 284

The facility failed to ensure that therapeutic diets, specifically nectar-thickened liquids, were served as ordered by the physician. During an inspection, a resident's tea, water, and milk were observed to be unthickened, and staff admitted to preparing the drinks without using thickener or checking the resident's diet orders.

Jul 19, 2016Other
Other Staff QualificationsC 145

The facility failed to ensure that one of three sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry. A review of the employee's personnel record showed no documentation of a required HCPR check prior to their hire date.

Jul 19, 2016Other
Other Staff QualificationsC-0406

The facility failed to ensure that one of three sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry. Specifically, there was no documentation available to prove an HCPR check was performed for a housekeeper hired on 06/01/16.

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References & Resources

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