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Nursing HomeMedicaid Investigative

The Plaza at Lubbock

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4910 Emory, North by Northwest · Lubbock, TX 79416132 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 104 Google reviews

5
4
3
2
1

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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • High staff turnover (54%)

Above average in Texas · Critically understaffed (RN) · $38,594 in fines

Source: Medicare data

What this means for your family

While the physical therapy team is highly regarded for rehabilitation success, families should exercise extreme caution regarding daily care standards. There is a documented pattern of residents missing essential hygiene needs and medications, so you must verify staffing levels and hygiene protocols during your visits.

Google Reviews

Google Reviews

104 reviews analyzed
Families seeking rehabilitation services may find the physical therapy department to be a significant strength, with several reviewers praising its effectiveness. However, there are serious, recurring allegations regarding inadequate hygiene care, such as residents being left without showers for days, and critical concerns regarding medical neglect and medication delays.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean5.0Activities5.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical therapy department
  • Friendly and kind nursing staff
  • Clean and well-maintained facility
  • Welcoming atmosphere for families

Concerns

  • Inadequate hygiene and personal care (e.g., missed showers/baths) (mentioned by 4 reviewers)
  • Staffing shortages leading to slow response times (mentioned by 3 reviewers)
  • Loss or mismanagement of personal belongings and clothing (mentioned by 3 reviewers)
  • Delays in medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(4)'20(8)'22(16)'24(12)'26(41)

Distribution

5
64
4
4
3
6
2
2
1
36
12 reviews posted between Mar 10, 2026Mar 14, 2026 · 12 were 5-star
11 reviews posted between Mar 24, 2026Mar 27, 2026 · 11 were 5-star

How They Respond to Reviews

87%response rate
Generic

The owner uses a set of repetitive, templated responses that vary slightly in phrasing but rarely engage with the specific details of the reviews. Most responses follow a fixed structure of greeting the reviewer by name and using pre-written gratitude statements.

Questions for Your Tour

  • 1We've heard wonderful things about the physical therapy department here; could you tell us more about how the therapists work with residents to maintain their mobility?
  • 2How do you ensure that residents receive their scheduled showers and personal hygiene care consistently every day?
  • 3What specific protocols are in place to ensure medications are administered accurately and on time?
  • 4With the facility being so well-maintained and clean, what systems do you use to help residents keep track of their personal belongings and clothing?
  • 5How does the nursing team communicate important health updates or changes in condition to family members?
  • 6What is the process for handling medical emergencies during the night or over the weekend?

Personalized based on this facility's data


Key Review Excerpts

Therapy Dept was amazing. She left walking out of the place!

Rehab patient's family · 2024☆☆☆☆

My mother was put into this facility August 5th. She had to wait a day at least before she got any of her medications from them, and they refused to listen to her health history.

Long-term resident's family · 2025☆☆☆☆

The staff from aides, nurses to physical and occupational therapy all were very respectful and I felt as if I was I was a part of their family and not as a patient.

Rehab patient · 2023★★★★★
Source: 104 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
37%
Registered nurses for medical care
Total Nursing
3.05hrs
74%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

16

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
14.4%
TX
16.1%
Lubbock
22.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.3%
TX
14.9%
Lubbock
20.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
19.4%
TX
14.2%
Lubbock
16.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
TX
2.5%
Lubbock
2.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
15.4%
TX
9.4%
Lubbock
5.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.5%
Better than Avg
Here
13.5%
US
19.5%
TX
18.4%
Lubbock
20.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
81.8%
TX
89.2%
Lubbock
92.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.6%
Mixed vs Avgs
Here
80.6%
US
79.7%
TX
88.0%
Lubbock
92.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Lubbock
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
4penalties
Near state avg (9.1)
19 complaint-triggered
$38,594 in fines

Families filed reports triggering 16 of 43 deficiencies, raising concerns about resident protection and communication standards. Key recurring issues include failures to promptly notify families of incidents, medication management problems, and dietary safety violations. While most deficiencies show correction dates, the pattern of repeated complaints - including recent emergency response failures and abuse protection lapses - suggests ongoing care quality challenges that warrant careful investigation before placement.

Jan 8, 2026Routine
9
0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0805MinorCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0321MinorCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345MinorCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Jan 24, 2025Complaint
1
0678SevereCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Dec 4, 2024Complaint
2
0760MinorCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Oct 17, 2024Complaint
2
0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Oct 11, 2024Routine
8
0341ModerateCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0585ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0679ModerateCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0583MinorCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Sep 5, 2024Complaint
6
0550Severe

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Severe

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0771MinorCorrected

Administration Deficiencies

Ensure laboratory services, blood blanks and transfusion services provided on-site meet requirements for certified laboratories.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Jan 24, 2025

$16,149

Payment Denial

Jan 24, 2025

3-day denial

Fine

Oct 11, 2024

$8,824

Fine

Sep 5, 2024

$13,621

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hansford County Hospital District

Organization Type

for profit

Management Company

PF LUBBOCK SNF OPS, LLC

Administrator

KATHERINE A MAGNESS - PEREZ

Chain Affiliation

Chain Name

Stonegate Senior Living

Chain Size

24 facilities nationwide

Chain avg rating: 2.9/5 · Rank 6 of 13

Ownership & Management

Owners

Hansford County Hospital District

Owner · Organization

100%

Campbell, Scott

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Chance, James

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Fisher, James

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Langdon, Thomas

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Mcgehee, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Taylor, John

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Umb Bank Na5% or Greater Mortgage InterestBailey, JonathanOfficer / DirectorPf Lubbock Snf Ops, LLCManagerStonegate Senior Living, LpManagerMagness, KatherineManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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