The Plaza at Lubbock
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 104 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (54%)
Above average in Texas · Critically understaffed (RN) · $38,594 in fines
What this means for your family
While the physical therapy team is highly regarded for rehabilitation success, families should exercise extreme caution regarding daily care standards. There is a documented pattern of residents missing essential hygiene needs and medications, so you must verify staffing levels and hygiene protocols during your visits.
Google Reviews
Google Reviews
104 reviews analyzed“Families seeking rehabilitation services may find the physical therapy department to be a significant strength, with several reviewers praising its effectiveness. However, there are serious, recurring allegations regarding inadequate hygiene care, such as residents being left without showers for days, and critical concerns regarding medical neglect and medication delays.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Friendly and kind nursing staff
- Clean and well-maintained facility
- Welcoming atmosphere for families
Concerns
- Inadequate hygiene and personal care (e.g., missed showers/baths) (mentioned by 4 reviewers)
- Staffing shortages leading to slow response times (mentioned by 3 reviewers)
- Loss or mismanagement of personal belongings and clothing (mentioned by 3 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses a set of repetitive, templated responses that vary slightly in phrasing but rarely engage with the specific details of the reviews. Most responses follow a fixed structure of greeting the reviewer by name and using pre-written gratitude statements.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy department here; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2How do you ensure that residents receive their scheduled showers and personal hygiene care consistently every day?
- 3What specific protocols are in place to ensure medications are administered accurately and on time?
- 4With the facility being so well-maintained and clean, what systems do you use to help residents keep track of their personal belongings and clothing?
- 5How does the nursing team communicate important health updates or changes in condition to family members?
- 6What is the process for handling medical emergencies during the night or over the weekend?
Personalized based on this facility's data
Key Review Excerpts
“Therapy Dept was amazing. She left walking out of the place!”
“My mother was put into this facility August 5th. She had to wait a day at least before she got any of her medications from them, and they refused to listen to her health history.”
“The staff from aides, nurses to physical and occupational therapy all were very respectful and I felt as if I was I was a part of their family and not as a patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports triggering 16 of 43 deficiencies, raising concerns about resident protection and communication standards. Key recurring issues include failures to promptly notify families of incidents, medication management problems, and dietary safety violations. While most deficiencies show correction dates, the pattern of repeated complaints - including recent emergency response failures and abuse protection lapses - suggests ongoing care quality challenges that warrant careful investigation before placement.
Jan 8, 2026Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jan 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Dec 4, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 17, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 11, 2024Routine8
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 5, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Ensure laboratory services, blood blanks and transfusion services provided on-site meet requirements for certified laboratories.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jan 24, 2025
$16,149
Payment Denial
Jan 24, 2025
3-day denial
Fine
Oct 11, 2024
$8,824
Fine
Sep 5, 2024
$13,621
Ownership & Operations
Who Operates This Facility
Hansford County Hospital District
for profit
PF LUBBOCK SNF OPS, LLC
KATHERINE A MAGNESS - PEREZ
Chain Affiliation
Stonegate Senior Living
24 facilities nationwide
Chain avg rating: 2.9/5 · Rank 6 of 13
Ownership & Management
Owners
Hansford County Hospital District
Owner · Organization
Campbell, Scott
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Chance, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fisher, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Langdon, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mcgehee, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Taylor, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit lubsnf.com
Medicare data downloads
Original nursing home datasets
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