Whisperwood Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (68%)
- High RN turnover (62%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $19,361 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its compassionate administration and its ability to provide comfort during end-of-life care. However, families must be vigilant regarding medication accuracy and hygiene standards, as multiple reviewers have reported issues with uncrushed pills and inadequate incontinence care. We recommend asking specifically about the staffing ratios during night shifts and in the memory care unit.
Google Reviews
Google Reviews
84 reviews analyzed“Families often praise the facility for its compassionate nursing staff and the kindness of the administration during end-of-life or rehab transitions. However, there are serious, recurring allegations regarding understaffing in the memory care unit and neglect involving hygiene and medication errors. While many recent reviews highlight a clean and renovated environment, older reviews and specific recent complaints warn of inconsistent care quality during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Professional and helpful administration
- Clean and recently renovated facility
- Effective rehabilitation and therapy services
Concerns
- Understaffing in memory care and night shifts (mentioned by 3 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 3 reviewers)
- Slow response times from nursing staff (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on repetitive templates and canned phrases to respond to reviews. While they address most reviews, the responses rarely engage with the specific details of the complaints, instead redirecting users to a single corporate hotline.
Questions for Your Tour
- 1Since the facility has been recently renovated, could you show us some of the updated common areas where residents gather for social activities?
- 2How do you ensure that medication administration is double-checked, especially during the busier shifts?
- 3What specific protocols are in place to ensure residents receive timely assistance with hygiene and personal care needs throughout the night?
- 4How does the nursing team manage communication and response times during the night shift to ensure everyone is safe and comfortable?
- 5Could you tell us more about the specialized care and staffing levels dedicated specifically to the memory care unit?
- 6In the event of a medical emergency after hours, what is the exact process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The memory care unit at this facility appears to be significantly understaffed, making it difficult to provide the level of 24/7 care that is advertised.”
“My mother was on crushed pills and found a whole pill on 2 separate occasions in her bed. Also thickened liquid and did not thicken it, when asked for thicken liquids they ignored me.”
“Keri is a super star administrator!!! She never complains about my late day messages just to check in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of complaint-triggered deficiencies, with families filing reports about protection from abuse and neglect, accident prevention, and nutrition care. The most recurring issues involve safety hazards and accident prevention, protection from abuse and neglect, and nutrition and dietary services. While the facility corrects identified problems, the repeated nature of safety and protection violations, particularly those prompting family complaints, warrants careful consideration during any visit.
Aug 15, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 19, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 7, 2024Routine7
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
May 10, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Federal Penalties
Fine
Aug 15, 2025
$10,546
Fine
Dec 12, 2024
$9,000
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
LUBBOCK II ENTERPRISES, LLC
KERI POWELL
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 125 of 148 (Worst)
Ownership & Management
Owners
Liberty County Hospital District no. 1
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit whisperwoodnursing.com
Medicare data downloads
Original nursing home datasets
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