The Pines on Carmel Senior Living
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 62 Google reviews
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What this means for your family
The Pines on Carmel is an excellent choice for families seeking a high level of emotional support and active engagement for their loved ones, especially those in memory care. The transition process is a standout strength, though you should continue to monitor the facility's ability to maintain this high level of staffing as they grow.
Google Reviews
Google Reviews
62 reviews analyzed“Families considering The Pines on Carmel can expect a highly compassionate environment, particularly noted for its exceptional memory care and a seamless move-in process. Reviewers consistently praise the staff's ability to make residents feel at home through active engagement and personalized care, though there is very little critical feedback to weigh against these strengths.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Seamless transition and move-in process
- Engaging activities and social programs
- Clean and bright community environment
- Excellent communication with family members
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how easy the move-in process is here; what can we expect during the first week of transition for our loved one?
- 2The community looks so bright and well-maintained; how do you ensure the common areas stay clean and inviting for the residents every day?
- 3We are looking for a place with a lot of life; could you tell us more about the specific social programs or group activities currently trending among the residents?
- 4It's great to see how much care you put into responding to everyone's feedback; how does the management team stay in touch with families regarding day-to-day updates?
- 5In the event of a sudden health change or a medical emergency during the night, what is the specific protocol for getting care to a resident?
- 6Since the staff is known for being so attentive, how do you ensure that each resident's unique personal preferences are integrated into their daily care plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff actively engage the residents and keep them active. I would choose the Pines over and over again for my mom.”
“Jamarcus, Diane, Latoya and all of the therapists there are always a pleasure to be talk to and have an obvious heart for the community and the residents there.”
“The facility is always clean, filled with natural light, and well maintained. This is a warm, inviting community where residents have the opportunity to stay engaged.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jul 10, 2025Routine
The facility failed to provide adequate supervision for a resident at moderate risk for elopement, resulting in the resident exiting the building via an emergency release button and being found in the parking lot. Although the resident's care plan identified wandering behaviors and elopement risk, there were no specific interventions documented to prevent elopements.
Jul 10, 2025Routine
The facility failed to provide adequate supervision for a resident in the Special Care Unit, resulting in the resident eloping to the parking lot and walking toward a nearby street. Although the resident was redirected, the resident's care plan and elopement risk evaluations lacked documented interventions to prevent such wandering and elopement behaviors.
Mar 27, 2025Other
The facility failed to ensure physician notification for a resident with blood sugar levels greater than 350. Specifically, multiple instances in February and March 2025 were identified where finger stick blood sugars exceeded the prescribed threshold without documented notification to the Primary Care Provider or hospice provider.
Mar 27, 2025Other
The facility failed to ensure Primary Care Provider (PCP) notification for a resident with type 2 diabetes. Specifically, there was no documentation that the physician was notified of multiple finger stick blood sugar readings greater than 350 between February and March 2025.
May 6, 2024Complaint
The facility failed to provide adequate supervision to two residents in the Special Care Unit, resulting in both individuals eloping from the unit without staff knowledge. Specifically, the resident's care plan lacked an elopement risk evaluation score, specific interventions to prevent elopement, and documented safety instructions beyond general policy references.
May 6, 2024Complaint
The facility failed to provide adequate supervision to two residents in the Special Care Unit, resulting in both residents eloping from the unit without staff knowledge. A review of the facility's wandering and elopement prevention plan revealed inconsistencies in implementing required interventions and monitoring.
Sep 19, 2023Complaint
The facility failed to supervise a resident with a known history of wandering and exit-seeking behaviors, resulting in the resident eloping from the building without staff knowledge. Additionally, the facility failed to complete a required elopement risk evaluation for the resident and lacked secure exit door controls, as doors could be opened from the inside by anyone.
Jun 28, 2023Complaint
The facility failed to provide adequate supervision for a resident with a known history of wandering and exit-seeking behaviors, resulting in the resident eloping from the facility. During maintenance on the maglock system, the security system was disabled, allowing the resident to walk out of the front door unnoticed.
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References & Resources
Google Maps
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Google Reviews
62 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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