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Assisted Living

The Pines on Carmel Senior Living

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

5820 Carmel Road, Carmel · Charlotte, NC 28226125 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.2/5

based on 62 Google reviews

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What this means for your family

The Pines on Carmel is an excellent choice for families seeking a high level of emotional support and active engagement for their loved ones, especially those in memory care. The transition process is a standout strength, though you should continue to monitor the facility's ability to maintain this high level of staffing as they grow.

Google Reviews

Google Reviews

62 reviews analyzed
Families considering The Pines on Carmel can expect a highly compassionate environment, particularly noted for its exceptional memory care and a seamless move-in process. Reviewers consistently praise the staff's ability to make residents feel at home through active engagement and personalized care, though there is very little critical feedback to weigh against these strengths.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean10.0Activities9.0MedsN/AMemory10.0Comms10.0ValueN/A

Strengths

  • Compassionate and attentive staff
  • Seamless transition and move-in process
  • Engaging activities and social programs
  • Clean and bright community environment
  • Excellent communication with family members

Rating Trends

Tap a year to see what changed

2344.92024(8)4.82025(18)4.82026(4)

Distribution

5
25
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How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about how easy the move-in process is here; what can we expect during the first week of transition for our loved one?
  • 2The community looks so bright and well-maintained; how do you ensure the common areas stay clean and inviting for the residents every day?
  • 3We are looking for a place with a lot of life; could you tell us more about the specific social programs or group activities currently trending among the residents?
  • 4It's great to see how much care you put into responding to everyone's feedback; how does the management team stay in touch with families regarding day-to-day updates?
  • 5In the event of a sudden health change or a medical emergency during the night, what is the specific protocol for getting care to a resident?
  • 6Since the staff is known for being so attentive, how do you ensure that each resident's unique personal preferences are integrated into their daily care plan?

Personalized based on this facility's data


Key Review Excerpts

The staff actively engage the residents and keep them active. I would choose the Pines over and over again for my mom.

Memory care family member · 2026★★★★★

Jamarcus, Diane, Latoya and all of the therapists there are always a pleasure to be talk to and have an obvious heart for the community and the residents there.

Industry professional/visitor · 2026★★★★★

The facility is always clean, filled with natural light, and well maintained. This is a warm, inviting community where residents have the opportunity to stay engaged.

Family of resident · 2025★★★★★
Source: 62 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

26total
26deficiencies
Jul 10, 2025Routine
Personal Care and Supervision10A NCAC 13F .0901(b)

The facility failed to provide adequate supervision for a resident at moderate risk for elopement, resulting in the resident exiting the building via an emergency release button and being found in the parking lot. Although the resident's care plan identified wandering behaviors and elopement risk, there were no specific interventions documented to prevent elopements.

Jul 10, 2025Routine
Personal Care and SupervisionC254

The facility failed to provide adequate supervision for a resident in the Special Care Unit, resulting in the resident eloping to the parking lot and walking toward a nearby street. Although the resident was redirected, the resident's care plan and elopement risk evaluations lacked documented interventions to prevent such wandering and elopement behaviors.

Mar 27, 2025Other
Health Care Services10A NCAC 13F .0902(b)

The facility failed to ensure physician notification for a resident with blood sugar levels greater than 350. Specifically, multiple instances in February and March 2025 were identified where finger stick blood sugars exceeded the prescribed threshold without documented notification to the Primary Care Provider or hospice provider.

Mar 27, 2025Other
Health CareD 273

The facility failed to ensure Primary Care Provider (PCP) notification for a resident with type 2 diabetes. Specifically, there was no documentation that the physician was notified of multiple finger stick blood sugar readings greater than 350 between February and March 2025.

May 6, 2024Complaint
Personal Care and SupervisionC-tag

The facility failed to provide adequate supervision to two residents in the Special Care Unit, resulting in both individuals eloping from the unit without staff knowledge. Specifically, the resident's care plan lacked an elopement risk evaluation score, specific interventions to prevent elopement, and documented safety instructions beyond general policy references.

May 6, 2024Complaint
Personal Care and SupervisionC-tag not explicitly provided in text

The facility failed to provide adequate supervision to two residents in the Special Care Unit, resulting in both residents eloping from the unit without staff knowledge. A review of the facility's wandering and elopement prevention plan revealed inconsistencies in implementing required interventions and monitoring.

Sep 19, 2023Complaint
Personal Care & SupervisionC-tag not explicitly provided

The facility failed to supervise a resident with a known history of wandering and exit-seeking behaviors, resulting in the resident eloping from the building without staff knowledge. Additionally, the facility failed to complete a required elopement risk evaluation for the resident and lacked secure exit door controls, as doors could be opened from the inside by anyone.

Jun 28, 2023Complaint
Personal Care & Supervision10A NCAC 13F .0901(b)

The facility failed to provide adequate supervision for a resident with a known history of wandering and exit-seeking behaviors, resulting in the resident eloping from the facility. During maintenance on the maglock system, the security system was disabled, allowing the resident to walk out of the front door unnoticed.

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References & Resources

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