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Assisted Living

Brookdale South Charlotte

Families consistently rate this highly — reviewers highlight caring and professional nursing and sales staff. Schedule a visit to confirm the fit.

5515 Rea Road, Wessex Square · Charlotte, NC 2822682 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.5/5

based on 20 Google reviews

5
4
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What this means for your family

This facility offers a wonderful social environment with excellent activity programming that can help residents regain independence. However, families should closely monitor the consistency of care and communicate frequently with management, as some reviewers have noted issues with administrative responsiveness and staffing levels.

Google Reviews

Google Reviews

20 reviews analyzed
Families will find a community praised for its caring, attentive staff and engaging resident activities, such as the 'B-Fit' exercise program. However, there are significant concerns regarding management's responsiveness to staffing shortages and inconsistent communication during difficult transitions or bereavement.

Quality Themes

Tap a score for details
Food5.0Staff8.0CleanN/AActivities9.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Caring and professional nursing and sales staff
  • Engaging resident activity programs
  • Welcoming and supportive atmosphere
  • Knowledgeable admissions and sales team

Concerns

  • Management and executive leadership lack accountability and support for staff (mentioned by 2 reviewers)
  • Poor communication from administration to families (mentioned by 2 reviewers)
  • Understaffing and high staff turnover (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(2)'22(1)'24(2)'26(1)

Distribution

5
16
4
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1
2
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1
2

How They Respond to Reviews

15%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It's wonderful to see how much the nursing and sales teams are praised for being so caring; how do you ensure that this high level of personal attention stays consistent as the community grows?
  • 2We've heard great things about your resident activity programs—could you walk us through what a typical weekly schedule looks like for someone living here?
  • 3Communication is so important for us as a family; what specific systems do you have in place to keep families updated on daily happenings or changes in a resident's care?
  • 4In the event of a medical emergency after hours, what is the protocol for notifying the family and ensuring immediate care is provided?
  • 5How does the leadership team support the staff here to ensure that the wonderful, professional atmosphere mentioned by others is maintained long-term?
  • 6With a cozy community of 82 residents, how do you balance providing specialized individual care with fostering a sense of social connection among everyone?

Personalized based on this facility's data


Key Review Excerpts

The executive staff have accommodated all of my mom’s needs and ours as well! One other thing we love about Brookdale South Charlotte besides the staff and Care Partners are the other residents and the resident activities coordinator!!

Long-term resident's family · 2025★★★★★

The food is fantastic, the studios are light, bright and airy, the residents are lovely and the staff are courteous, caring, friendly and supportive...

New resident's family · 2024★★★★★

The last couple of years my mother was here if it wasn’t for Hospice I would have moved her to another facility. Staff (including administrators) do not communicate.

Deceased resident's family · 2024★★★☆☆
Source: 20 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
8deficiencies
Oct 18, 2024Follow-up
Health CareD273

The facility failed to notify the primary care provider (PCP) regarding elevated finger stick blood sugars for a resident. Despite physician orders to call the PCP if evening readings exceeded 200, there was no documentation that the provider was notified of multiple elevated readings between August and October 2024.

Medication AdministrationD273

The facility failed to ensure the medication administration record (MAR) was accurate and included necessary instructions. Specifically, the facility failed to maintain records of physician notifications related to medication parameters and failed to ensure staff were trained on after-hours communication protocols.

Oct 18, 2024Follow-up
Health CareD 273

The facility failed to notify the primary care provider (PCP) regarding elevated finger stick blood sugar (FSBS) readings for a resident. Despite physician orders to call the PCP if evening readings exceeded 200, there was no documentation of notification for multiple elevated readings across August, September, and October 2024. The resident's PCP confirmed they were never contacted by the facility regarding these specific elevations.

Mar 23, 2022Other
Health Care10A NCAC 13F .0902

The facility failed to ensure physician's orders were implemented for a resident. Specifically, the facility did not follow an order for daily blood pressure readings and failed to monitor heart rate before administering medication that required both blood pressure and heart rate monitoring.

Mar 23, 2022Other
Health CareD 276

The facility failed to ensure physician's orders were implemented for a resident requiring blood pressure and heart rate monitoring before administering Atenolol. Specifically, there was no documentation that blood pressure or heart rate was taken daily, and no entry recorded the instruction to hold the medication if systolic blood pressure was less than 110 or heart rate was less than 50.

Mar 23, 2022Other
Health Care Orders and ImplementationD 276

The facility failed to ensure physician's orders were implemented for a resident requiring blood pressure and heart rate monitoring before administering Atenolol. Specifically, there was no documentation that blood pressure or heart rate was taken daily, and no entry recorded the instruction to hold the medication if systolic blood pressure was less than 110 or heart rate was less than 50.

Aug 19, 2020Complaint
Resident RightsD 338

The facility failed to implement CDC and NC DHHS guidance regarding COVID-19 infection control during an outbreak. Specifically, the facility did not rapidly re-test residents and staff who tested negative 3-7 days after an outbreak and failed to properly screen staff upon entry.

Aug 19, 2020Complaint
CleanReport

No deficiencies found during this inspection.

Aug 19, 2020Complaint
COVID-19 Outbreak/Cluster NotificationD 338

The facility's COVID-19 Outbreak/Cluster Worksheet-Initial Notification form dated 07/17/20 documented an outbreak involving 4 staff members testing positive for COVID-19. The review focused on the clinical management and implementation of infection control interventions following symptom onset between 06/28/20 and 07/07/20.

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References & Resources

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