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Adult Family Home

Caring Hands Senior Home

Families consistently rate this highly — reviewers highlight compassionate, family-oriented care. Schedule a visit to confirm the fit.

4720 Wilsham Court, Wessex Square · Charlotte, NC 282266 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.9/5

based on 13 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking a small, intimate, and medically competent environment, particularly for those needing end-of-life or Alzheimer's care. The owners' background in nursing and hospice provides a significant advantage in managing complex health needs. There are no significant recurring concerns noted in the reviews.

Google Reviews

Google Reviews

13 reviews analyzed
Families considering Caring Hands Senior Home can expect a highly personalized, small-group environment that emphasizes dignity and emotional well-being. Reviewers consistently praise the owners' medical expertise and the staff's ability to treat residents like family, though the facility is specifically noted for its strength in end-of-life and specialized medical support rather than large-scale amenities.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0ActivitiesN/AMedsN/AMemory10.0Comms10.0Value10.0

Strengths

  • Compassionate, family-oriented care
  • High level of medical/nursing expertise
  • Clean and well-maintained environment
  • Strong continuity of care and low staff turnover
  • Personalized, small-group setting

Rating Trends

Tap a year to see what changed

2344.52018(2)5.02019(1)5.02021(1)5.02022(1)5.02023(3)5.02024(4)5.02025(1)

Distribution

5
12
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How They Respond to Reviews

69%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Since you have such a small, intimate group of only six residents, how do you ensure each person's specific daily routine and personal preferences are honored?
  • 2It’s wonderful to see how much you engage with families through your responses; how often can we expect to receive updates on our loved one's well-being?
  • 3With your high level of nursing expertise, how do you manage complex medical changes or sudden health shifts for the residents?
  • 4What kind of daily activities or social outings do you organize to keep the small group engaged and connected?
  • 5How do you maintain such a high standard of cleanliness and care within the home on a day-to-day basis?
  • 6In the event of a medical emergency after hours, what is the specific protocol for contacting both medical professionals and our family?

Personalized based on this facility's data


Key Review Excerpts

The level of care my father received at Caring Hands was beyond compare. They prolonged his life and more importantly his quality of life.

Family of a deceased resident · 2024★★★★★

As a longtime nurse, I know what EXCELLENT Care looks like. Their Vision of treating the “whole person “, body mind and spirit is put into practice at Caring Hands.

Family of a resident (Nurse) · 2024★★★★★

Anca and Denis run a wonderful home - and I mean true HOME - for seniors. My mother is living with Alzheimer's and has been at Caring Hands for six years.

Long-term memory care family member · 2021★★★★★
Source: 13 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

3total
3deficiencies
Jul 31, 2024Other
Resident Care PlanC0802

The facility failed to ensure that 2 of 3 sampled residents had an accurate care plan signed by a physician within 15 days of their assessment. Specifically, the care plans for Resident #1 and Resident #3 lacked the required physician signature to certify the medical necessity of the specified personal care services.

Jul 31, 2024Other
Resident Care PlanC 240

The facility failed to ensure that the resident's physician reviewed and signed the care plan within 15 calendar days of the assessment. Specifically, two out of three sampled residents had care plans that lacked the required physician signature and date.

Apr 15, 2021Other
Design And ConstructionC 022

The facility failed to ensure the building was properly equipped and maintained for residents with cognitive and physical impairments. Specifically, the facility lacked a fire suppression system despite having residents who were non-ambulatory and unable to evacuate independently.

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References & Resources

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