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Assisted Living

The Charlotte Assisted Living

Families consistently rate this highly — reviewers highlight exceptional physical and occupational therapy. Schedule a visit to confirm the fit.

9120 Willow Ridge Drive, Charlotte, NC 28210119 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.1/5

based on 34 Google reviews

5
4
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1

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What this means for your family

The facility offers impressive amenities and excellent physical therapy that can greatly aid recovery. However, families should closely monitor staffing levels and medical responsiveness, as multiple reviewers have reported delays in care and inconsistent management.

Google Reviews

Google Reviews

34 reviews analyzed
The Charlotte offers a beautiful, high-end facility with highly praised physical therapy, social activities, and a warm atmosphere for many residents. However, families should be aware of serious allegations regarding inconsistent staffing, lapses in medical responsiveness, and concerns regarding management transparency and cleanliness.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean4.0Activities9.0MedsN/AMemory7.0Comms3.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Engaging social activities and clubs
  • Beautiful, well-maintained, and elegant facility
  • Warm and welcoming community atmosphere

Concerns

  • Inconsistent staffing and nursing turnover (mentioned by 2 reviewers)
  • Slow response to medical help buttons (mentioned by 2 reviewers)
  • Issues with cleanliness and odors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.22021(5)1.02023(2)4.12024(12)4.22025(5)4.22026(6)

Distribution

5
21
4
1
3
0
2
1
1
7

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to feedback from the community; how do you use that feedback to keep the facility looking as elegant and well-maintained as it appears?
  • 2We love the idea of the various clubs and social activities here; could you walk us through what a typical weekly calendar looks like for a resident?
  • 3With the emphasis on physical and occupational therapy here, how do you coordinate those specialized services with a resident's daily care plan?
  • 4In the event that a resident uses their medical help button, what is the specific protocol and expected response time for the staff to arrive?
  • 5How do you manage staffing levels during shift changes to ensure that the warm, welcoming atmosphere remains consistent throughout the day and night?
  • 6What specific cleaning and housekeeping schedules are in place to ensure the common areas and resident rooms stay fresh and pristine?

Personalized based on this facility's data


Key Review Excerpts

The PT and OT are miracle workers. They are patient and they let you go at your own pace. I can now stand and walk with a walker.

Resident · 2026★★★★★

My mom is currently here. It is such a beautiful facility and they truly care for her and what is a best for her.

Resident's family · 2026★★★★★

Medical assistance is very slack. Resident pushed the help button - never received any assistance.

Resident's sitter · 2024★★☆☆☆
Source: 34 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

28total
30deficiencies
Jan 15, 2026Complaint
Housekeeping and FurnishingsD 079

The facility failed to maintain a clean and orderly environment, specifically failing to ensure a resident's trash was emptied daily. Observations and family interviews revealed that trash in the bathroom and kitchenette had remained unemptied for several days, and feces were found on the bathroom floor.

Jan 15, 2026Complaint
Housekeeping and FurnishingsD079

The facility failed to ensure that trash was emptied daily in at least one sampled resident's room. Observations and family reports indicated that trash in the bathroom and kitchenette remained unemptied for multiple days, and feces were found on the bathroom floor.

Jul 24, 2025Routine
Personal Care and Supervision10A NCAC 13F .0901(b)

The facility failed to provide adequate supervision for a resident with Alzheimer's disease and a history of elopement, resulting in the resident exiting the facility through a service door unnoticed. Although the resident's roam alert activated, staff turned off the alarm within five minutes without initiating a search or realizing the resident had left the premises. The resident was eventually located by a passerby approximately 742 feet away from the facility.

Jul 24, 2025Routine
Personal Care and Supervision10A NCAC 13F .0901(b)

The facility failed to provide adequate supervision for a resident with Alzheimer's disease and a history of elopement, resulting in the resident exiting the facility through a rear service door without staff knowledge. The resident was found walking down the street by a passerby. This failure violated policies requiring special attention and immediate response for high-risk residents.

Jul 24, 2025Routine
Personal Care and Supervision10A NCAC 13F .0901(b)

The facility failed to provide adequate supervision for a resident with Alzheimer's disease and a history of elopement, resulting in the resident exiting the facility through a service door without staff knowledge. Although a roam alert alarm activated, staff turned off the alarm within five minutes without initiating a search, allowing the resident to wander approximately 742 feet away from the facility.

Jul 24, 2025Routine
Personal Care and Supervision10A NCAC 13F .0901(b)

The facility failed to provide adequate supervision for a resident with Alzheimer's disease and a history of elopement, resulting in the resident exiting the facility through a rear service door without staff knowledge. The resident was found walking down the street by a passerby. This failure violated policies regarding the monitoring of high-risk residents and the use of roam alert devices.

May 7, 2025Follow-up
Medication AdministrationD 367

The facility failed to accurately document oxygen administration on the Electronic Medication Administration Record (eMAR) for a resident. While the resident was observed using 2 LPM continuous oxygen, there was no corresponding order entered in the eMAR for March, April, or May 2025.

May 7, 2025Follow-up
Medication AdministrationD 367

The facility failed to accurately document the administration of medication on the Electronic Medication Administration Record (eMAR) for one sampled resident. The record lacked required components necessary to ensure the accuracy of the medication administration record.

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References & Resources

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