The Charlotte Assisted Living
Families consistently rate this highly — reviewers highlight exceptional physical and occupational therapy. Schedule a visit to confirm the fit.
based on 34 Google reviews
Watch The Charlotte Assisted Living
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility offers impressive amenities and excellent physical therapy that can greatly aid recovery. However, families should closely monitor staffing levels and medical responsiveness, as multiple reviewers have reported delays in care and inconsistent management.
Google Reviews
Google Reviews
34 reviews analyzed“The Charlotte offers a beautiful, high-end facility with highly praised physical therapy, social activities, and a warm atmosphere for many residents. However, families should be aware of serious allegations regarding inconsistent staffing, lapses in medical responsiveness, and concerns regarding management transparency and cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Engaging social activities and clubs
- Beautiful, well-maintained, and elegant facility
- Warm and welcoming community atmosphere
Concerns
- Inconsistent staffing and nursing turnover (mentioned by 2 reviewers)
- Slow response to medical help buttons (mentioned by 2 reviewers)
- Issues with cleanliness and odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from the community; how do you use that feedback to keep the facility looking as elegant and well-maintained as it appears?
- 2We love the idea of the various clubs and social activities here; could you walk us through what a typical weekly calendar looks like for a resident?
- 3With the emphasis on physical and occupational therapy here, how do you coordinate those specialized services with a resident's daily care plan?
- 4In the event that a resident uses their medical help button, what is the specific protocol and expected response time for the staff to arrive?
- 5How do you manage staffing levels during shift changes to ensure that the warm, welcoming atmosphere remains consistent throughout the day and night?
- 6What specific cleaning and housekeeping schedules are in place to ensure the common areas and resident rooms stay fresh and pristine?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT are miracle workers. They are patient and they let you go at your own pace. I can now stand and walk with a walker.”
“My mom is currently here. It is such a beautiful facility and they truly care for her and what is a best for her.”
“Medical assistance is very slack. Resident pushed the help button - never received any assistance.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jan 15, 2026Complaint
The facility failed to maintain a clean and orderly environment, specifically failing to ensure a resident's trash was emptied daily. Observations and family interviews revealed that trash in the bathroom and kitchenette had remained unemptied for several days, and feces were found on the bathroom floor.
Jan 15, 2026Complaint
The facility failed to ensure that trash was emptied daily in at least one sampled resident's room. Observations and family reports indicated that trash in the bathroom and kitchenette remained unemptied for multiple days, and feces were found on the bathroom floor.
Jul 24, 2025Routine
The facility failed to provide adequate supervision for a resident with Alzheimer's disease and a history of elopement, resulting in the resident exiting the facility through a service door unnoticed. Although the resident's roam alert activated, staff turned off the alarm within five minutes without initiating a search or realizing the resident had left the premises. The resident was eventually located by a passerby approximately 742 feet away from the facility.
Jul 24, 2025Routine
The facility failed to provide adequate supervision for a resident with Alzheimer's disease and a history of elopement, resulting in the resident exiting the facility through a rear service door without staff knowledge. The resident was found walking down the street by a passerby. This failure violated policies requiring special attention and immediate response for high-risk residents.
Jul 24, 2025Routine
The facility failed to provide adequate supervision for a resident with Alzheimer's disease and a history of elopement, resulting in the resident exiting the facility through a service door without staff knowledge. Although a roam alert alarm activated, staff turned off the alarm within five minutes without initiating a search, allowing the resident to wander approximately 742 feet away from the facility.
Jul 24, 2025Routine
The facility failed to provide adequate supervision for a resident with Alzheimer's disease and a history of elopement, resulting in the resident exiting the facility through a rear service door without staff knowledge. The resident was found walking down the street by a passerby. This failure violated policies regarding the monitoring of high-risk residents and the use of roam alert devices.
May 7, 2025Follow-up
The facility failed to accurately document oxygen administration on the Electronic Medication Administration Record (eMAR) for a resident. While the resident was observed using 2 LPM continuous oxygen, there was no corresponding order entered in the eMAR for March, April, or May 2025.
May 7, 2025Follow-up
The facility failed to accurately document the administration of medication on the Electronic Medication Administration Record (eMAR) for one sampled resident. The record lacked required components necessary to ensure the accuracy of the medication administration record.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Brownstone at Park Crossing
< 1 miAdult Family Home · Charlotte, NC
Brookdale South Charlotte
3.4 miAssisted Living · Charlotte, NC
Briar Creek Health Center
4.1 miNursing Home · Charlotte, NC
Brighton Gardens of Charlotte
4.1 miAssisted Living · Charlotte, NC
The Post at Providence 2
4.3 miAdult Family Home · Charlotte, NC
Summit Place of Southpark
5.3 miAssisted Living · Charlotte, NC