The Pavilion at Pine Valley
Families consistently rate this highly — reviewers highlight clean, well-maintained facility. Schedule a visit to confirm the fit.
based on 211 Google reviews
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What this means for your family
Pine Valley is frequently praised for its clean environment and highly effective physical therapy team, making it a strong candidate for short-term rehab. However, families must be aware of significant communication gaps and inconsistent nursing aide responsiveness; we strongly recommend establishing a direct line of contact with a specific unit manager before admission.
Google Reviews
Google Reviews
211 reviews on Google“The Pavilion at Pine Valley is frequently praised for its clean, well-maintained environment and a friendly, professional staff that many families find comforting. However, the facility faces serious, recurring complaints regarding poor communication, slow response times from nursing aides, and inconsistent quality of care, particularly during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming reception staff
- Effective physical and occupational therapy teams
- Attentive and professional nursing management
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 9 reviewers)
- Slow response times or inattentiveness from nursing aides (mentioned by 6 reviewers)
- Rough or unprofessional treatment of elderly residents (mentioned by 4 reviewers)
- Inconsistent medication management and care quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 318 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and clean the facility looks; what is your team's routine for ensuring the common areas stay so inviting for residents?
- 2We noticed how friendly the reception staff is—how does the front desk team typically handle incoming calls and messages to ensure families can easily reach the right person?
- 3With your strong physical and occupational therapy teams, how do you work with new residents to create a personalized movement plan?
- 4Could you walk us through your specific protocols for medication administration and how you ensure accuracy during shift changes?
- 5How do the nursing aides coordinate with the management team to ensure every resident's daily care needs are being met promptly?
- 6What kind of daily activities or social outings do you have planned to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful - friendly, helpful, informative. I can't say enough good things!”
“The nurses, specifically Rosemarie, Joanna, Rosie and Lara, were amazing. Professional, warm and caring. PT/OT were skillful professionals that had warm and friendly personalities that were necessary for their work.”
“I cannot believe the good ratings this place has received because it's a hard joke!!!!!! This place shouldn't even be allowed to still operate It Was absolutely horrifying when my mother was here after she had her stroke.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
10 violations from 6 inspections
Jun 23, 2025Complaint
General provisions
Environmental standards
Environmental standards
Food service
Food service
Resident funds and valuables
Food service
Responsibilities of providers; required notif
Mar 25, 2025Complaint
Environmental standards
Apr 24, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Apr 26, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Jun 1, 2022Other
Records and reports
Apr 13, 2022ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Tppv, LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
211 reviews from families & visitors
Official Website
Visit pinevalleyrehab.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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