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Nursing HomeMedicaid Investigative

Northern Manor Geriatric Center INC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

199 N Middletown Road, Nanuet, NY 10954231 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 102 Google reviews

5
4
3
2
1
Northern Manor Geriatric Center INC Nursing Home in Nanuet, NY — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (10 vs median 6.0)

Bottom 25% in NY · Below recommended RN staffing · Above average staffing · Low staff turnover (stable workforce) · No penalties on record

Source: Medicare data

What this means for your family

Northern Manor has a highly regarded rehabilitation program that has helped many patients regain mobility, making it a potential choice for short-term recovery. However, the recurring, severe reports of neglect and hygiene issues are deeply concerning; if you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's daily care and hygiene.

Google Reviews

Google Reviews

102 reviews on Google
Northern Manor Geriatric Center receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific staff members for their kindness and professionalism. However, there are serious, recurring allegations of neglect, including poor hygiene, medication errors, and inadequate communication, which suggest significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0Activities8.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy programs
  • Friendly and welcoming front desk staff
  • Clean and well-maintained common areas
  • Responsive social work department

Concerns

  • Neglect and poor hygiene (soiled clothing/diapers) (mentioned by 6 reviewers)
  • Inadequate medical care and medication management (mentioned by 4 reviewers)
  • Poor communication and dismissive staff attitudes (mentioned by 5 reviewers)
  • Poor quality or cold food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.32024(33)4.32025(51)3.32026(20)

Distribution · 104 analyzed

5
71
4
8
3
6
2
2
1
17
27 reviews posted between Dec 3, 2025Dec 5, 2025 · 26 were 5-star
22 reviews posted between Dec 19, 2024Dec 20, 2024 · 22 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily routine to ensure they stay active?
  • 2I noticed some feedback regarding hygiene and laundry services; could you walk me through your daily process for ensuring residents remain clean and comfortable throughout the day?
  • 3With medication management being a critical part of care, what specific protocols do you have in place to ensure medications are administered accurately and on time?
  • 4How do you handle communication with family members, especially when there are changes in a resident's health status or care plan?
  • 5I see that you actively respond to feedback online; how do you use that input from families to make tangible improvements to the quality of life or dining experience here?
  • 6Could you describe the process for addressing concerns regarding food quality and temperature to ensure residents are receiving nutritious and appetizing meals?

Personalized based on this facility's data


Key Review Excerpts

I was sent here when I needed rehab from being in a coma and on a ventilator. They hooked me up to oxygen and the tank was empty! Didn’t clean my trach tube correctly which resulted in me not being able to talk for a month cause I couldn’t breathe. Left me in a soiled diaper for over 6 hours.

Rehab patient · 2024☆☆☆☆

My wife is in northern manor for the past 11+ years it's amazing the care they are giving her . In 11+ years only 1ns had she had to be hospitalized.

Long-term resident's family · 2026★★★★★

I came here after having major back surgery, and was unable to walk or care for myself. After 3 weeks of utilizing the GO rehab program I was able to walk again and and shower on my own.

Rehab patient · 2024★★★★★
Source: 102 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
52%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility59.6%
Worse than Avg
Here
59.6%
US
12.1%
NY
18.9%
Rockland
21.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
14.4%
NY
14.8%
Rockland
12.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
15.3%
NY
13.8%
Rockland
11.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
5.3%
NY
5.9%
Rockland
7.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
15.4%
NY
13.8%
Rockland
13.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
19.4%
NY
20.2%
Rockland
18.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.1%
Mixed vs Avgs
Here
79.1%
US
79.7%
NY
78.8%
Rockland
86.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.8%
Mixed vs Avgs
Here
83.8%
US
81.8%
NY
77.0%
Rockland
87.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Rockland
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.6)
27 complaint-triggered

Northern Manor Geriatric Center has a concerning pattern of 25 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The facility shows recurring problems across multiple areas including resident rights violations, medication management errors, and protection from abuse and neglect. While all deficiencies show correction dates, the persistent nature of complaints about fundamental care areas like medication safety, staff oversight, and resident protection suggests ongoing systemic issues that warrant careful consideration before placement.

Dec 10, 2024Routine
16
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Dec 10, 2024Complaint
4
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0841Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

Oct 31, 2024Complaint
6
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

May 29, 2024Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

May 21, 2024Complaint
5
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 1, 2024Complaint
4
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Northern Manor Geriatric Center INC

Organization Type

nonprofit

Ownership & Management

Key personnel

Silbermintz, SaulW-2 Managing EmployeeGinsberg, HindiOfficer / DirectorHager, HershelOfficer / DirectorKenny, CharlesOfficer / DirectorKlein, MorrisOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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