Northern Manor Geriatric Center INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 102 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Above average staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
Northern Manor has a highly regarded rehabilitation program that has helped many patients regain mobility, making it a potential choice for short-term recovery. However, the recurring, severe reports of neglect and hygiene issues are deeply concerning; if you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's daily care and hygiene.
Google Reviews
Google Reviews
102 reviews on Google“Northern Manor Geriatric Center receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific staff members for their kindness and professionalism. However, there are serious, recurring allegations of neglect, including poor hygiene, medication errors, and inadequate communication, which suggest significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy programs
- Friendly and welcoming front desk staff
- Clean and well-maintained common areas
- Responsive social work department
Concerns
- Neglect and poor hygiene (soiled clothing/diapers) (mentioned by 6 reviewers)
- Inadequate medical care and medication management (mentioned by 4 reviewers)
- Poor communication and dismissive staff attitudes (mentioned by 5 reviewers)
- Poor quality or cold food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily routine to ensure they stay active?
- 2I noticed some feedback regarding hygiene and laundry services; could you walk me through your daily process for ensuring residents remain clean and comfortable throughout the day?
- 3With medication management being a critical part of care, what specific protocols do you have in place to ensure medications are administered accurately and on time?
- 4How do you handle communication with family members, especially when there are changes in a resident's health status or care plan?
- 5I see that you actively respond to feedback online; how do you use that input from families to make tangible improvements to the quality of life or dining experience here?
- 6Could you describe the process for addressing concerns regarding food quality and temperature to ensure residents are receiving nutritious and appetizing meals?
Personalized based on this facility's data
Key Review Excerpts
“I was sent here when I needed rehab from being in a coma and on a ventilator. They hooked me up to oxygen and the tank was empty! Didn’t clean my trach tube correctly which resulted in me not being able to talk for a month cause I couldn’t breathe. Left me in a soiled diaper for over 6 hours.”
“My wife is in northern manor for the past 11+ years it's amazing the care they are giving her . In 11+ years only 1ns had she had to be hospitalized.”
“I came here after having major back surgery, and was unable to walk or care for myself. After 3 weeks of utilizing the GO rehab program I was able to walk again and and shower on my own.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents who lost too much weight
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Northern Manor Geriatric Center has a concerning pattern of 25 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The facility shows recurring problems across multiple areas including resident rights violations, medication management errors, and protection from abuse and neglect. While all deficiencies show correction dates, the persistent nature of complaints about fundamental care areas like medication safety, staff oversight, and resident protection suggests ongoing systemic issues that warrant careful consideration before placement.
Dec 10, 2024Routine16
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 10, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Oct 31, 2024Complaint6
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 29, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 21, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 1, 2024Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Northern Manor Geriatric Center INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit northern-manor.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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