Northern Metropolitan Res Health Care Facility INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
Below average in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
While the facility's rehabilitation and recreational programs are highly regarded, the recurring reports of neglect and poor hygiene are significant red flags. We strongly advise families to conduct an unannounced visit and specifically observe the cleanliness of the living areas and the responsiveness of staff to patient calls before making a decision.
Google Reviews
Google Reviews
85 reviews on Google“Northern Metropolitan receives highly polarized feedback, with many reviewers praising the rehabilitation team and administrative responsiveness, while others report severe concerns regarding neglect, cleanliness, and staffing levels. Families considering this facility should be aware of the stark contrast between positive experiences with therapy and reports of poor hygiene and communication failures. It is essential to visit in person to assess the current environment, as experiences appear to vary significantly.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Responsive and compassionate administrative staff
- Strong focus on religious and cultural accommodations
- Active and engaging recreational programming
Concerns
- Neglect and poor hygiene (e.g., patients left in soiled diapers) (mentioned by 3 reviewers)
- Understaffing leading to slow response times for basic needs (mentioned by 3 reviewers)
- Poor food quality and temperature issues (mentioned by 3 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on religious and cultural accommodations, how are these integrated into the daily recreational programming?
- 2With the physical and occupational therapy teams being highly regarded, how do you ensure that therapy goals are effectively communicated to the nursing staff for daily care?
- 3Could you walk me through your current protocols for ensuring timely assistance with hygiene and personal care needs throughout the day and night?
- 4What steps is the facility taking to improve the consistency and quality of meal services to ensure residents receive hot, nutritious food?
- 5How does the facility manage staffing levels to ensure that residents receive prompt attention when they have urgent or basic needs?
- 6What is your process for maintaining room cleanliness and facility upkeep, and how can families report concerns if they notice an issue?
Personalized based on this facility's data
Key Review Excerpts
“The PT staff treated my mom well and seemed very caring. A couple of the supervisors I met were nice... Admissions team and Finance team were great. Social workers were awesome.”
“The admin and customer svc rep were so understanding and compassionate. Seeing parents aging can be hard on a family. We felt so supported thru the rehabilitation process by these devoted individuals.”
“I never saw a health care facility as filthy as this. There was no caseworker available when we arrived. My husband needed help getting in from the car. The woman at the front desk said that’s your responsibility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant safety infrastructure concerns across multiple surveys, with recurring issues in fire safety systems, emergency preparedness, and building safety requirements appearing in 2021 and persisting through 2024. One family filed a complaint about pain management that triggered an investigation. While all deficiencies have correction dates, the pattern of repeated fire safety and electrical system violations suggests ongoing maintenance challenges that families should discuss with facility management.
Mar 9, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Jul 30, 2024Routine30
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Jul 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nov 22, 2021Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 18, 2018Routine8
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Ownership & Operations
Who Operates This Facility
Northern Metropolitan Res Health Care Facility INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit northern-metropolitan.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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