Pine Valley Center for Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 208 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.0)
Below average in NY · Below recommended RN staffing · Above average staffing · No penalties on record
What this means for your family
Pine Valley offers a clean, well-appointed environment with a strong rehabilitation team that has helped many residents recover. However, the facility suffers from significant communication gaps and inconsistent bedside care. We strongly advise families to maintain a daily presence or have a dedicated advocate to ensure their loved one's needs are met, especially during evenings and weekends.
Google Reviews
Google Reviews
208 reviews on Google“Pine Valley Center for Rehabilitation and Nursing receives polarized feedback, with many families praising the cleanliness of the facility and the dedication of specific nursing and therapy staff. However, a significant number of reviewers report serious concerns regarding communication, understaffing, and neglectful care, particularly during off-hours and weekends. Families should carefully weigh the positive reports of rehab success against recurring complaints about unresponsive administration and poor bedside care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Warm and professional front desk staff
- Strong nursing and social work support for many families
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 9 reviewers)
- Understaffing leading to slow response times and neglect (mentioned by 7 reviewers)
- Rough or unprofessional treatment of residents by aides (mentioned by 5 reviewers)
- Medication management and clinical oversight errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that communication is a top priority for our family, what is the best way to ensure we can reach a nurse or social worker directly when we have questions about our loved one's care?
- 2With the current staffing levels, what is your facility's protocol for ensuring timely responses to call bells, especially during evening or weekend shifts?
- 3We noticed some concerns regarding medication management in the past; could you walk us through the current process for verifying that medications are administered accurately and on time?
- 4How do you foster a culture of patience and compassion among your aides to ensure that every resident feels treated with dignity and respect during daily assistance?
- 5Since therapy is a known strength here, how do you integrate physical and occupational therapy goals into the resident's daily routine to keep them active and engaged?
- 6In the event of a medical change or emergency, what is your specific process for updating family members, and how quickly can we expect to be notified?
Personalized based on this facility's data
Key Review Excerpts
“The Nursing staff was excellent at there tack. Nurse Bellot was patient,caring, attentive and knowledgeable. The rehab staff was awesome and help mom to get back on her feet”
“My grandmother has been in Pine Valley less than a week so far... The staff is uninformed about her condition, she was given wrong medication which led to her going in shock and she was even left in a hallway unsupervised after therapy.”
“I am very happy to share,Ms.Julie Mathew Nursing Educator, gave me a great Education for CNA class. Explained skills in an understanding way. I highly recommended.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pine Valley Center has concerning patterns including families filing complaints that triggered five separate investigations for abuse reporting failures, staff supervision issues, and infection control problems. The facility shows recurring deficiencies in care planning, abuse prevention, infection control, and fire safety systems across multiple years. One recent abuse reporting violation from October 2025 remains uncorrected with no plan submitted, raising immediate safety concerns for potential residents.
Dec 22, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 2, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 14, 2023Routine14
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Nov 25, 2019Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop a communication plan.
Ownership & Operations
Who Operates This Facility
Pine Valley Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Chain avg rating: 1.9/5 · Rank 8 of 16
Ownership & Management
Owners
Koenig, Lawrence
Owner
Koenig, Uri
Owner
Steif, Efraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
208 reviews from families & visitors
Official Website
Visit pinevalleyrehab.com
Medicare data downloads
Original nursing home datasets
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