The Pavilion at Ocean Point
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (25 vs median 13.0)
- High staff turnover (64%)
- High RN turnover (65%)
Bottom 25% in CA · Critically understaffed (RN) · Worst in PACIFIC HEALTHCARE HOLDINGS chain · No penalties on record
What this means for your family
This facility is an excellent choice for rehabilitation and long-term care due to its highly praised therapy teams and recent facility upgrades. However, families should closely monitor medication schedules and ensure that staff are responding promptly to call lights, as some recent lapses in these areas have been reported.
Google Reviews
Google Reviews
67 reviews on Google“The Pavilion at Ocean Point is highly regarded for its recent renovations and a compassionate, professional nursing and therapy staff that many families find exceptional. While many praise the clean, modern, and 'home-like' atmosphere, some families have reported serious concerns regarding delayed medication administration and responsiveness to call lights. The facility is particularly noted for its strong rehabilitation outcomes and a visible commitment to facility improvements under new management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Modern, renovated, and clean facilities
- Effective and encouraging rehabilitation/therapy teams
- Welcoming and professional administrative staff
Concerns
- Delays in medication administration and discharge processing (mentioned by 2 reviewers)
- Slow response times to call lights/patient needs (mentioned by 2 reviewers)
- Allegations of theft/missing resident property
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
The owner uses templated, boilerplate language that avoids addressing specific complaints. Responses to negative reviews rely heavily on citing privacy regulations and directing users to a phone number rather than acknowledging the specific issues raised.
Questions for Your Tour
- 1We've heard wonderful things about how modern and clean the renovated facilities are; could you show us some of the recent updates to the resident rooms?
- 2With the administrative team being described as so welcoming, how do you typically handle the transition and discharge process for new residents?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What is the protocol for responding to call lights, and how do you ensure residents' needs are met promptly throughout the night?
- 5What specific measures are in place to ensure the security of residents' personal belongings and prevent any lost property?
- 6Could you tell us more about the rehabilitation and therapy programs available for residents looking to regain their strength?
Personalized based on this facility's data
Key Review Excerpts
“After my surgery I needed a skilled nursing facility to get back to my feet..literally! I could barely sit up when I got there, when I was left I was walking out the door on my own with no walker or cane needed.”
“The staff goes above and beyond to ensure residents feel safe, respected, and cared for—both physically and emotionally. The facility itself is clean, well-maintained, and has a warm, home-like atmosphere.”
“I'm taking the time to put a review because this place has been treating my aunt very well while she's been here. It's always scary to send a love one to a nursing home, but this place makes my aunt feel happy and safe.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 40 complaint-triggered deficiencies, indicating families have repeatedly reported problems. The most recurring issues involve resident rights violations, medication management problems, and safety hazards. While safety and electrical system deficiencies appear corrected after citations, core care problems like medication errors and resident rights violations persist across multiple surveys, suggesting ongoing challenges with fundamental care quality and resident treatment.
Sep 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 13, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 31, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2025Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 24, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Apr 15, 2025Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
The Pavilion at Ocean Point
for profit
Chain Affiliation
Pacific Healthcare Holdings
15 facilities nationwide
Chain avg rating: 2.3/5 · Rank 10 of 15 (Worst)
Ownership & Management
Owners
Katz Healthcare Investment Partnership
Owner · Organization
Pacific Healthcare Holdings, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit thepavilionop.com
Medicare data downloads
Original nursing home datasets
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