Mission Hills Post Acute Care
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 176 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, particularly due to their highly-rated PT and OT departments. However, if your loved one requires memory care, you should conduct an in-person visit to specifically observe the level of supervision and responsiveness in that wing.
Google Reviews
Google Reviews
176 reviews on Google“Families considering Balboa Nursing and Rehab generally praise the exceptional physical and occupational therapy teams and the compassionate, attentive nursing staff. However, there are serious, recurring allegations regarding neglect in the dementia wing, issues with facility maintenance like lack of air conditioning, and concerns regarding the loss of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Engaging resident activities and outings
Concerns
- Neglect of residents in memory care/dementia units (mentioned by 3 reviewers)
- Facility maintenance issues (AC, plumbing, elevators) (mentioned by 2 reviewers)
- Loss or theft of resident personal belongings (mentioned by 2 reviewers)
- Inadequate staffing on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 153 analyzed
How They Respond to Reviews
The owner provides personalized responses that specifically reference details from the reviews, such as mentioning specific departments or family members. They use an empathetic and professional tone when addressing both praise and criticism.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to meet a resident's specific recovery goals?
- 2With the facility being so well-maintained and clean, what is your current plan for addressing any ongoing maintenance or plumbing updates?
- 3How do you ensure that the high level of attentive care seen during the week is maintained consistently through the weekends?
- 4What specific strategies do you use to ensure residents in the memory care unit receive specialized, one-on-one attention and engagement?
- 5What is your protocol for managing resident personal belongings to ensure everything stays safe and accounted for?
- 6Can you tell us more about the types of engaging resident activities and community outings that are available each week?
Personalized based on this facility's data
Key Review Excerpts
“The PT, OT, ST dept is amazing. The nurses and CNAs are the best. The food is consistently very good...I know, I ate it myself.”
“The staff member who pushed my husband in the wheelchair a couple of blocks over to Balboa Park. It was a very amazing activity, where we listen to music we all probably knew, or given lunches that were appropriate for each resident and their dietary needs”
“I was a patient at Balboa Nursing Facility for over a month and have absolutely NO complaints. Housekeeping is excellent. The laundry care is awesome. The cafeteria did the best they could to accommodate everyone, and I enjoyed the meals.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring problems despite corrections, with families filing complaints about serious issues including abuse/neglect. The most frequent problems involve nursing staffing adequacy, medication management, and nutrition services. While all deficiencies show correction dates, the same issues repeatedly resurface across multiple surveys, suggesting systemic challenges in maintaining consistent care standards, particularly given the complaint-triggered investigations.
Jun 19, 2025Routine14
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 28, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Oct 8, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jul 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Mission Hills Post Acute Care
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 214 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
176 reviews from families & visitors
Official Website
Visit balboahc.com
Medicare data downloads
Original nursing home datasets
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