The Palms at Florence
Strong Medicare quality ratings; families often praise clean, well-maintained, and renovated facility. Still worth an in-person visit.
based on 103 Google reviews
Watch The Palms at Florence
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Palms at Florence has seen significant investment in facility aesthetics and has a well-regarded rehab team, making it a potentially good choice for short-term recovery. However, families should be vigilant regarding the quality of care in the skilled nursing wing; specifically, ask for a tour of the actual patient rooms and inquire about current nurse-to-patient ratios during weekends and night shifts.
Google Reviews
Google Reviews
103 reviews on Google“The Palms at Florence receives a high volume of positive feedback regarding its cleanliness, recent renovations, and the friendliness of its nursing and therapy staff. However, there are recurring, serious concerns from families regarding neglect, slow response times, and poor communication, particularly in the skilled nursing and rehab sections. Families should be aware of the stark contrast between the facility's aesthetic improvements and the reported inconsistencies in patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and renovated facility
- Friendly and compassionate nursing and therapy staff
- Effective short-term rehabilitation programs
- Welcoming and helpful administrative staff
Concerns
- Slow response times for basic assistance and hygiene needs (mentioned by 3 reviewers)
- Poor communication and lack of accountability from management (mentioned by 3 reviewers)
- Inconsistent cleanliness and odors in specific wings (mentioned by 2 reviewers)
- Reports of personal property/clothing being stolen or lost (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and renovated the facility looks; how do you ensure that this high standard of cleanliness is consistent across all the different wings?
- 2We noticed the administrative team is very welcoming; what is the best way for our family to stay in regular, clear communication with management regarding our loved one's care?
- 3How do the nursing and therapy teams coordinate to ensure that residents receive timely assistance with their daily hygiene and personal care needs?
- 4Could you tell us more about the dining experience and how the menu is planned to ensure residents enjoy their meals?
- 5What specific protocols are in place to ensure that residents' personal belongings and clothing are securely tracked and protected?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The staff at all levels at The Palms were extremely nice & accommodating to me & to my loved one that is currently receiving Short Term Rehab. The facility was clean & odor free.”
“The staff have genuine affection for the residents in their care. The new updates look wonderful. I know my mom is loved and looked after which eases my mind.”
“My mom has still had to be the one to take him to the bathroom, she asked for someone to help him and it took over an hour for someone to come! This is absolutely unacceptable!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Palms At Florence shows recurring issues with medication management and wound care that persist across multiple surveys from 2021 to 2023. Medication errors and pressure ulcer care problems have appeared repeatedly, with pressure ulcer deficiencies cited in both 2021 and 2023, suggesting ongoing challenges in these critical care areas. While all deficiencies have correction dates, the pattern of repeat issues in essential care areas warrants careful consideration during your visit.
Apr 4, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Oct 25, 2023Routine1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 2, 2021Routine6
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Oct 25, 2023
$7,901
Ownership & Operations
Who Operates This Facility
The Palms at Florence
for profit
Ownership & Management
Owners
Commander Operator Holdco, LLC
Owner · Organization
Dasay 2019 Trust
Owner (parent company) · Organization
Gamta 2020 Trust
Owner (parent company) · Organization
Tropper, Yaakov
Owner (parent company)
Weiss, Hillel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit thepalmsatflorence.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Veteran Village
5.8 miNursing Home · Florence, SC
Southland Health Care Center
6.5 miNursing Home · Florence, SC
Heritage Home of Florence INC
7.0 miNursing Home · Florence, SC
Faith Healthcare Center
7.8 miNursing Home · Florence, SC
Honorage Nursing Center
9.3 miNursing Home · Florence, SC
Carlyle Senior Care of Florence
10.5 miNursing Home · Florence, SC