Veteran Village
Strong Medicare quality ratings; families often praise aesthetically pleasing and beautiful facility. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
While the facility is physically beautiful and offers engaging activities, the recurring reports of medical neglect and poor management are significant red flags. If you choose to consider this facility, you must commit to frequent, unannounced visits to monitor your loved one's health and care quality directly.
Google Reviews
Google Reviews
23 reviews on Google“Veteran Village receives highly polarized feedback, with many reviewers praising the aesthetic beauty of the facility while others report severe concerns regarding patient neglect and poor management. Families frequently cite issues with understaffing, inadequate medical responsiveness, and poor food quality, leading to multiple reports of residents being moved elsewhere.”
Quality Themes
Tap a score for detailsStrengths
- Aesthetically pleasing and beautiful facility
- Engaging activities director
- Some staff members are described as gracious and accommodating
Concerns
- Chronic understaffing and staff burnout (mentioned by 4 reviewers)
- Poor medical responsiveness and neglect (mentioned by 4 reviewers)
- Low food quality and poor dietary management (mentioned by 3 reviewers)
- Lack of effective leadership and management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the activities director is highly praised; could you share some examples of the most popular social programs or daily activities residents are currently enjoying?
- 2With a capacity of 52 residents, how does your leadership team ensure that staff members feel supported and maintain consistent, high-quality care throughout the day?
- 3Could you walk me through your current process for medication management and how you ensure accuracy and timeliness for each resident?
- 4I understand that dietary needs are vital; what steps are you taking to improve the variety and quality of the meals served in the dining room?
- 5In the event of a health concern or medical emergency, what is your specific protocol for communicating updates and care changes to family members?
- 6I saw that you have engaged with some feedback online; how does your management team use family input to make tangible improvements to the daily experience here?
Personalized based on this facility's data
Key Review Excerpts
“My Father was a resident at this facility for roughly 72 hours before having to be rescued by family due to abuse.”
“He was non-responsive and blood pressure was 197/84. The RN was not concerned and her only response was the nurse and doctor will see him tomorrow.”
“Teresa Jowers, the Activities Director, is an angel sent straight from heaven. She cares for the Veterans here like it's her own parents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Veteran Village has 6 deficiencies from a recent survey, including one triggered by a family complaint about how the facility responds to alleged violations. The main issues involved quality of care (pressure ulcer care, feeding tube management, and pain management), care planning, and laboratory services. All deficiencies have been corrected according to the facility's reported dates.
Oct 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 11, 2024Routine5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
Oct 11, 2024
$4,256
Fine
Oct 11, 2024
$4,256
Fine
Oct 23, 2023
$4,545
Fine
Oct 17, 2023
$4,545
Fine
Oct 10, 2023
$4,545
Fine
Oct 2, 2023
$3,228
Fine
Sep 11, 2023
$10,489
Fine
Aug 28, 2023
$2,797
Fine
Aug 21, 2023
$2,447
Fine
Aug 14, 2023
$1,614
Fine
Aug 7, 2023
$1,764
Fine
Jul 17, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Veteran Village
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit veteranvillagesc.com
Medicare data downloads
Original nursing home datasets
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