Heritage Home of Florence INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
Watch Heritage Home of Florence INC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (63%)
Below average in SC · Below recommended RN staffing · Above average staffing · No penalties on record · Very few deficiencies
What this means for your family
While some families report excellent, loving care, the recent reports of patient falls and lack of staff responsiveness are significant red flags. We strongly recommend visiting during off-hours and speaking directly with current families to verify if management has addressed these safety and communication concerns.
Google Reviews
Google Reviews
32 reviews on Google“Heritage Home of Florence Inc. receives highly polarized feedback, with some families praising the staff as loving and attentive, while others report severe incidents of neglect and poor management. Recent reviews highlight significant concerns regarding patient safety, including falls and lack of responsiveness, alongside complaints about administrative transparency following a change in ownership.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate nursing staff
- Easy and secure check-in process
- Supportive environment for long-term residents
Concerns
- Staff negligence and lack of responsiveness (mentioned by 4 reviewers)
- Poor administrative communication and management (mentioned by 2 reviewers)
- Patient safety incidents and falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how warm and compassionate the nursing staff is; how do you foster that supportive environment for your long-term residents?
- 2Could you walk us through the daily dining experience, including how much input residents have regarding the menu and meal quality?
- 3What specific protocols are in place to ensure medication management is handled accurately and that staff are responsive to resident needs at all hours?
- 4How does the facility manage resident safety and fall prevention, especially during the night shifts?
- 5What is the process for communicating important updates or changes in care between the administration and our family?
- 6What kind of daily activities or social outings are available to keep the residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very attentive, friendly and supportive.”
“They allowed my aunt to fall completely out of the bed on the floor during changing time, and the one person that was in there literally left her there until the emt came.”
“The new facility General Manager is a different story. She is full of lies and deception. She is not approachable never available and does not return phone calls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Home has 22 deficiencies across three routine inspections, with recurring issues in fire safety systems, medication management, and nutrition services appearing in multiple surveys. The facility has provided correction dates for all deficiencies, though fire alarm and medical gas storage problems have persisted across all three inspections from 2021 to 2024, suggesting ongoing challenges with maintaining safety systems.
Feb 7, 2026Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 7, 2026Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Oct 10, 2024Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 6, 2023Routine4
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Heritage Home of Florence INC
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit heritagepostacute.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Southland Health Care Center
< 1 miNursing Home · Florence, SC
Faith Healthcare Center
< 1 miNursing Home · Florence, SC
Veteran Village
1.6 miNursing Home · Florence, SC
Honorage Nursing Center
2.3 miNursing Home · Florence, SC
Presbyterian Communities of South Carolina-Florenc
3.9 miNursing Home · Florence, SC
Carlyle Senior Care of Florence
4.9 miNursing Home · Florence, SC