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Nursing Home

The Osborn

Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and gardens. Still worth an in-person visit.

101 Theall Road, Rye, NY 1058084 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 45 Google reviews

The Osborn Nursing Home in Rye, NY — Street View
Street View

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What this means for your family

The Osborn offers an exceptionally beautiful campus and a highly effective rehab therapy team, making it a strong candidate for post-surgical recovery. However, families must be aware of serious reports regarding nursing neglect and poor communication; we strongly advise having a family member present to advocate for the patient, especially during off-hours and weekends.

Google Reviews

Google Reviews

45 reviews on Google
The Osborn is highly regarded for its beautiful, expansive campus and effective physical therapy programs, with many residents and families praising the facility's aesthetic appeal and skilled rehab staff. However, there is a significant divide in experiences, as multiple reviewers report serious concerns regarding neglect, poor communication, and unprofessional behavior from nursing and administrative staff in the rehab and memory care units.

Quality Themes

Tap a score for details
Food10.0Staff5.0Clean9.0Activities10.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Beautiful, well-maintained campus and gardens
  • Highly skilled and empathetic therapy team
  • Engaging activities and community atmosphere

Concerns

  • Neglect and slow response times to call buttons (mentioned by 2 reviewers)
  • Incompetent or rude nursing and administrative staff (mentioned by 3 reviewers)
  • Medication management errors or delays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.7'19(3)4.95.0'21(7)4.44.0'23(3)4.23.2'25(11)3.7'26(3)

Distribution · 48 analyzed

5
35
4
5
3
0
2
1
1
7

How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1The gardens and campus look absolutely beautiful; how often do residents get to spend time enjoying the outdoor spaces?
  • 2What kind of daily activities or community events do you have planned to keep residents engaged and social?
  • 3How do you ensure that call buttons are answered promptly, especially during busy shift changes?
  • 4Can you walk me through your specific process for double-checking medication administration to ensure everything is accurate and on time?
  • 5What is your protocol for communicating important medical updates or changes in condition to family members?
  • 6How does the nursing team approach care for residents who may need extra attention or more frequent monitoring?

Personalized based on this facility's data


Key Review Excerpts

I entered the facility barely able to move my leg, after complicated hip replacement surgery. I left walking on a cane. My meticulous after care program was fully planned and implemented,

Rehab patient · 2024★★★★★

My parent was there for 6 days and was neglected. I was with there most of the time and my parent's call button was rarely answered. Due to their negligence, I had to call the paramedics one morning so we could receive the care we needed.

Rehab patient's family · 2025☆☆☆☆

Nursing care well below the basic standard. Staff rude incompetent and low class. Nothing gets done. Medication not given on time or at all.

Rehab patient's family · 2026☆☆☆☆
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.89hrs
OK
Registered nurses for medical care
Total Nursing
4.75hrs
OK
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NY
18.9%
Westchester
20.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
19.5%
NY
13.3%
Westchester
14.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
19.4%
NY
20.2%
Westchester
16.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
14.4%
NY
14.8%
Westchester
14.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
15.4%
NY
13.8%
Westchester
12.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility7.3%
Worse than Avg
Here
7.3%
US
4.9%
NY
6.8%
Westchester
5.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.2%
Better than Avg
Here
88.2%
US
81.8%
NY
77.0%
Westchester
74.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.6%
Better than Avg
Here
88.6%
US
79.7%
NY
78.8%
Westchester
78.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
NY
1.2%
Westchester
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (7.6)
2 complaint-triggered

The Osborn shows recurring deficiencies across multiple surveys, with families filing complaints about communication failures and wound care issues. The facility has persistent problems with fire safety systems, care planning, and resident notification procedures that have appeared in surveys from 2019 through 2025. While all violations have correction dates, the repeated nature of deficiencies in critical areas like safety systems and care planning suggests ongoing operational challenges families should investigate during visits.

Feb 19, 2025Routine
14
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Jun 26, 2023Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Feb 17, 2023Routine
11
0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0928Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Nov 14, 2019Routine
8
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0013Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Osborn

Organization Type

nonprofit

Ownership & Management

Owners

Sykes, Frederick

Owner (parent company)

Key personnel

Anderson, MatthewOfficer / DirectorDavis, RobertOfficer / DirectorAnderson, MatthewManagerDavis, RobertManagerMerchant, ZenaeManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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