The Osborn
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and gardens. Still worth an in-person visit.
based on 45 Google reviews

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What this means for your family
The Osborn offers an exceptionally beautiful campus and a highly effective rehab therapy team, making it a strong candidate for post-surgical recovery. However, families must be aware of serious reports regarding nursing neglect and poor communication; we strongly advise having a family member present to advocate for the patient, especially during off-hours and weekends.
Google Reviews
Google Reviews
45 reviews on Google“The Osborn is highly regarded for its beautiful, expansive campus and effective physical therapy programs, with many residents and families praising the facility's aesthetic appeal and skilled rehab staff. However, there is a significant divide in experiences, as multiple reviewers report serious concerns regarding neglect, poor communication, and unprofessional behavior from nursing and administrative staff in the rehab and memory care units.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and gardens
- Highly skilled and empathetic therapy team
- Engaging activities and community atmosphere
Concerns
- Neglect and slow response times to call buttons (mentioned by 2 reviewers)
- Incompetent or rude nursing and administrative staff (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1The gardens and campus look absolutely beautiful; how often do residents get to spend time enjoying the outdoor spaces?
- 2What kind of daily activities or community events do you have planned to keep residents engaged and social?
- 3How do you ensure that call buttons are answered promptly, especially during busy shift changes?
- 4Can you walk me through your specific process for double-checking medication administration to ensure everything is accurate and on time?
- 5What is your protocol for communicating important medical updates or changes in condition to family members?
- 6How does the nursing team approach care for residents who may need extra attention or more frequent monitoring?
Personalized based on this facility's data
Key Review Excerpts
“I entered the facility barely able to move my leg, after complicated hip replacement surgery. I left walking on a cane. My meticulous after care program was fully planned and implemented,”
“My parent was there for 6 days and was neglected. I was with there most of the time and my parent's call button was rarely answered. Due to their negligence, I had to call the paramedics one morning so we could receive the care we needed.”
“Nursing care well below the basic standard. Staff rude incompetent and low class. Nothing gets done. Medication not given on time or at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Osborn shows recurring deficiencies across multiple surveys, with families filing complaints about communication failures and wound care issues. The facility has persistent problems with fire safety systems, care planning, and resident notification procedures that have appeared in surveys from 2019 through 2025. While all violations have correction dates, the repeated nature of deficiencies in critical areas like safety systems and care planning suggests ongoing operational challenges families should investigate during visits.
Feb 19, 2025Routine14
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Jun 26, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 17, 2023Routine11
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nov 14, 2019Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
The Osborn
nonprofit
Ownership & Management
Owners
Sykes, Frederick
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit theosborn.org
Medicare data downloads
Original nursing home datasets
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