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Nursing HomeMedicaid Investigative

Sarah Neuman Center for Rehabilitation and Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

845 Palmer Avenue, Mamaroneck, NY 10543300 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 185 Google reviews

5
4
3
2
1
Sarah Neuman Center for Rehabilitation and Nursing Nursing Home in Mamaroneck, NY — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (16 vs median 6.0)

Below average in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · $163,020 in fines · Abuse citation

Source: Medicare data

What this means for your family

Sarah Neuman is highly regarded for its clean environment and effective rehabilitation programs, making it a strong candidate for short-term recovery. However, families must be vigilant regarding communication and staffing; we strongly recommend visiting frequently and establishing a direct line of contact with a specific supervisor to ensure your loved one's needs are met, especially during weekends and night shifts.

Google Reviews

Google Reviews

185 reviews on Google
Sarah Neuman Center receives polarized feedback, with many families praising the clean, modern facility and effective rehabilitation services, while others report severe concerns regarding neglect and understaffing. While some visitors describe the staff as warm and attentive, a significant number of reviewers cite long wait times for call bells, poor communication, and inconsistent care quality, particularly during night shifts and weekends.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean8.0Activities7.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Clean, modern, and well-maintained facility
  • Effective and patient-centered rehabilitation services
  • Warm and welcoming security and front-desk staff
  • Professional and responsive social work team

Concerns

  • Chronic understaffing leading to neglected patient needs (mentioned by 14 reviewers)
  • Unresponsive call bells and slow response times (mentioned by 9 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
  • Inconsistent or rude bedside manner from nursing/aide staff (mentioned by 6 reviewers)
  • Concerns regarding patient safety, falls, and hygiene (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(8)'21(5)'23(14)'25(82)'26(39)

Distribution · 188 analyzed

5
119
4
19
3
8
2
7
1
35
17 reviews posted between Aug 19, 2025Aug 22, 2025 · 15 were 5-star

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding response times, what is your current protocol for ensuring call bells are answered promptly, especially during shift changes or overnight hours?
  • 2I noticed the facility has a large capacity of 300 residents; how do you ensure that each individual receives consistent, personalized attention from the nursing and aide staff?
  • 3Communication is very important to our family; what is the best way for us to stay in touch with the nursing team and receive regular updates on my loved one's care?
  • 4With your focus on rehabilitation services, how does the staff coordinate with the nursing team to ensure that daily hygiene and safety needs are met while my loved one is recovering?
  • 5I see that you have a dedicated social work team; how do they help facilitate the transition into the facility and ensure that any concerns we have are addressed quickly?
  • 6Could you walk me through the daily activity schedule for residents, and how do you encourage participation for those who might be more hesitant to join in?

Personalized based on this facility's data


Key Review Excerpts

My 97 y.o. mother got very sick and was admitted in a hospital; after three weeks she had to go to a rehabilitation center. I am very glad I chose Sarah Neuman; clean, bright rooms, good doctors and very caring nurses.

Long-term resident's family · 2025★★★★★

The re-hab facility was severely under-staffed and the nurses who were there Friday and Saturday daytime, were horrible to non existent. Room buzzers were beeping for hours with no answer for most of Friday and Saturday daytime.

Rehab patient's family · 2025★★★★

Chronically understaffed in the Memory Care unit. They used to have a director of nursing on the floor, but since she left, care has declined. Staff have no training in how to handle dementia residents.

Memory care family member · 2025☆☆☆☆
Source: 185 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.86hrs
OK
Registered nurses for medical care
Total Nursing
3.34hrs
81%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
NY
13.3%
Westchester
14.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.3%
Worse than Avg
Here
87.3%
US
93.4%
NY
91.3%
Westchester
91.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.2%
Mixed vs Avgs
Here
17.2%
US
12.1%
NY
18.9%
Westchester
20.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
19.4%
NY
20.2%
Westchester
16.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.1%
Worse than Avg
Here
16.1%
US
15.4%
NY
13.8%
Westchester
12.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
95.5%
NY
95.3%
Westchester
95.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility49.8%
Worse than Avg
Here
49.8%
US
79.7%
NY
78.8%
Westchester
79.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility51.9%
Worse than Avg
Here
51.9%
US
81.8%
NY
77.0%
Westchester
75.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
NY
1.2%
Westchester
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
1penalties
Well above state avg (7.6)
17 complaint-triggered
$163,020 in fines

This facility has a concerning pattern with 17 complaint-triggered deficiencies across recent years, indicating families have repeatedly reported serious issues. The most recurring problems involve accident prevention and resident safety, abuse and neglect protection, and building safety systems. While all violations show correction dates, the persistent nature of safety and abuse concerns—particularly accident hazards appearing in multiple complaints—suggests ongoing operational challenges that warrant careful evaluation during any visit.

Oct 23, 2025Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Jun 4, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 14, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 30, 2025Complaint
8
0689Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 30, 2025Routine
20
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0901Potential for harm · WidespreadCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Jan 6, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Jan 6, 2025

$163,020

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sarah Neuman Center for Rehabilitation and Nursing

Organization Type

nonprofit

Chain Affiliation

Chain Name

Infinite Care

Chain Size

21 facilities nationwide

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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