Sarah Neuman Center for Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 185 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 6.0)
Below average in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · $163,020 in fines · Abuse citation
What this means for your family
Sarah Neuman is highly regarded for its clean environment and effective rehabilitation programs, making it a strong candidate for short-term recovery. However, families must be vigilant regarding communication and staffing; we strongly recommend visiting frequently and establishing a direct line of contact with a specific supervisor to ensure your loved one's needs are met, especially during weekends and night shifts.
Google Reviews
Google Reviews
185 reviews on Google“Sarah Neuman Center receives polarized feedback, with many families praising the clean, modern facility and effective rehabilitation services, while others report severe concerns regarding neglect and understaffing. While some visitors describe the staff as warm and attentive, a significant number of reviewers cite long wait times for call bells, poor communication, and inconsistent care quality, particularly during night shifts and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Effective and patient-centered rehabilitation services
- Warm and welcoming security and front-desk staff
- Professional and responsive social work team
Concerns
- Chronic understaffing leading to neglected patient needs (mentioned by 14 reviewers)
- Unresponsive call bells and slow response times (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Inconsistent or rude bedside manner from nursing/aide staff (mentioned by 6 reviewers)
- Concerns regarding patient safety, falls, and hygiene (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 188 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, what is your current protocol for ensuring call bells are answered promptly, especially during shift changes or overnight hours?
- 2I noticed the facility has a large capacity of 300 residents; how do you ensure that each individual receives consistent, personalized attention from the nursing and aide staff?
- 3Communication is very important to our family; what is the best way for us to stay in touch with the nursing team and receive regular updates on my loved one's care?
- 4With your focus on rehabilitation services, how does the staff coordinate with the nursing team to ensure that daily hygiene and safety needs are met while my loved one is recovering?
- 5I see that you have a dedicated social work team; how do they help facilitate the transition into the facility and ensure that any concerns we have are addressed quickly?
- 6Could you walk me through the daily activity schedule for residents, and how do you encourage participation for those who might be more hesitant to join in?
Personalized based on this facility's data
Key Review Excerpts
“My 97 y.o. mother got very sick and was admitted in a hospital; after three weeks she had to go to a rehabilitation center. I am very glad I chose Sarah Neuman; clean, bright rooms, good doctors and very caring nurses.”
“The re-hab facility was severely under-staffed and the nurses who were there Friday and Saturday daytime, were horrible to non existent. Room buzzers were beeping for hours with no answer for most of Friday and Saturday daytime.”
“Chronically understaffed in the Memory Care unit. They used to have a director of nursing on the floor, but since she left, care has declined. Staff have no training in how to handle dementia residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 17 complaint-triggered deficiencies across recent years, indicating families have repeatedly reported serious issues. The most recurring problems involve accident prevention and resident safety, abuse and neglect protection, and building safety systems. While all violations show correction dates, the persistent nature of safety and abuse concerns—particularly accident hazards appearing in multiple complaints—suggests ongoing operational challenges that warrant careful evaluation during any visit.
Oct 23, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jun 4, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 30, 2025Complaint8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2025Routine20
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jan 6, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jan 6, 2025
$163,020
Ownership & Operations
Who Operates This Facility
Sarah Neuman Center for Rehabilitation and Nursing
nonprofit
Chain Affiliation
Infinite Care
21 facilities nationwide
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
185 reviews from families & visitors
Official Website
Visit sarahneumanrehab.com
Medicare data downloads
Original nursing home datasets
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