The Osborn
Families consistently rate this highly — reviewers highlight beautiful, well-maintained grounds and gardens. Schedule a visit to confirm the fit.
based on 45 Google reviews
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What this means for your family
The Osborn offers a stunning environment and exceptional physical therapy that is highly effective for post-surgical recovery. However, families should exercise extreme vigilance regarding the Pavilion rehab wing, specifically monitoring call button response times and medication schedules, as multiple reviewers have reported instances of neglect.
Google Reviews
Google Reviews
45 reviews on Google“The Osborn is highly regarded for its stunning, well-maintained campus and its skilled physical therapy team, which has helped many patients recover from surgery. However, there are serious, recurring allegations regarding neglect, slow response times to call buttons, and unprofessional behavior by certain staff members in the rehab section.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and gardens
- Skilled and empathetic physical therapy team
- High-quality facility aesthetics and cleanliness
- Engaging resident activities and programs
Concerns
- Neglect and slow response to call buttons in the rehab wing (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Medication administration delays
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With 103 residents living here, how do you ensure that each person still gets that personalized, one-on-one attention during mealtimes?
- 2We noticed how much you value feedback from the community; how does the team typically implement suggestions from residents or families into the facility's operations?
- 3What kind of daily activities or social outings are planned to help residents stay connected and engaged with one another?
- 4Could you walk us through the protocol for handling a medical emergency or a sudden change in health status during the overnight hours?
- 5How do the staff members help new residents transition into the community and start making friends during their first few weeks?
- 6What is the process for communicating important updates or changes in care directly to us as a family?
Personalized based on this facility's data
Key Review Excerpts
“I would like to recognize the team of remarkable, empathetic, skilled therapists Led by Robert D’Elia. I was treated with empathy, consideration, all the while pushing me to my utmost.”
“I spent two weeks in rehab and only met compassion and care in every staff member! I I especially appreciated my own room and the 24 hour care I received.”
“If you care for your loved one, avoid the Pavilion at all costs. My parent was there for 6 days and was neglected. I was with there most of the time and my parent's call button was rarely answered.”
State Inspection History
Ownership & Operations
Who Operates This Facility
The Osborn
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit theosborn.org
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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