The Orchards at Roseville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 111 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
Bottom 25% in MI · Worst in THE ORCHARDS MICHIGAN chain · $15,926 in fines
What this means for your family
While some families report positive experiences with specific staff members during short-term rehab, the volume of reports regarding neglect, unsanitary conditions, and medication errors is deeply concerning. If you consider this facility, we strongly advise unannounced visits to check the cleanliness of resident rooms and to observe staff response times to call lights personally.
Google Reviews
Google Reviews
111 reviews on Google“The Orchards at Roseville faces severe and recurring criticism regarding patient neglect, unsanitary conditions, and unprofessional staff behavior. While a small subset of reviewers reports positive experiences with rehab services and specific staff members, the overwhelming majority of feedback describes a facility plagued by foul odors, slow response times to call lights, and poor hygiene standards. Families should exercise extreme caution, as multiple reports cite dangerous lapses in medication administration and wound care.”
Quality Themes
Tap a score for detailsStrengths
- Select compassionate and attentive nursing staff
- Effective short-term rehabilitation programs
- Helpful social work and administrative support for some families
Concerns
- Unsanitary facility conditions (urine odors, filth, pests) (mentioned by 22 reviewers)
- Staff neglect and slow response to call lights (mentioned by 18 reviewers)
- Unprofessional or lazy staff behavior (mentioned by 15 reviewers)
- Medication management and wound care errors (mentioned by 8 reviewers)
- Poor communication and inability to reach staff/nurses (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some families have mentioned how compassionate the nursing staff can be; how do you ensure that level of attentive care is consistent across all shifts?
- 2What specific protocols do you have in place to ensure the facility remains clean, fresh-smelling, and well-maintained for the residents?
- 3How does the nursing team manage medication administration and wound care to ensure there are no errors or delays?
- 4What is the best way for family members to stay in regular, clear communication with the nurses and the administrative team?
- 5Could you tell me more about the daily activities and social events available to keep residents engaged and active?
- 6In the event of a medical emergency or a sudden change in health, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My sister in law was there on hospice. We visited her Sunday May 1st and found her unresponsive laying in old urine with a sodden diaper down around her thighs, and ants crawling on her.”
“I found pills in her bed that got dropped and not taken because they just leave meds anywhere. I have so many pictures of how horrible this place is.”
“My brother was here before passing away yesterday. They gave him the best care and everyone was always friendly. No matter what day or time I arrived my brother was always clean and presentable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints, triggering significant inspections with repeated issues in cleanliness and safety, pressure ulcer care, and medication management. While deficiencies appear corrected each time, the same problems recur across surveys - particularly maintaining a safe, clean environment and proper wound care. The high volume of 101 deficiencies across 13 surveys, with persistent complaint-driven investigations, suggests ongoing quality concerns that warrant careful consideration before placement.
Nov 20, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Sep 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 10, 2025Complaint1
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Apr 30, 2025Routine23
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 30, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Jan 8, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
The Orchards at Roseville
for profit
Chain Affiliation
The Orchards Michigan
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 10 of 12 (Worst)
Ownership & Management
Owners
Kornfeld, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit theorchardsmi.com
Medicare data downloads
Original nursing home datasets
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