Nursing HomeMedicaid

Shorepointe Nursing Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

26001 East Jefferson Avenue, St. Clair Shores, MI 48081|200 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 364 Google reviews

(586) 779-7000 Directions Website

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What this means for your family

ShorePointe is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehabilitation. However, families should be proactive: ensure you have a clear point of contact for medical updates, and be prepared to advocate for your loved one regarding call light response times and dietary needs.

Google Reviews

364 reviews on Google

“ShorePointe Nursing Center receives high praise for its physical and occupational therapy programs, with many patients reporting successful recoveries and compassionate care from specific staff members. However, the facility faces significant criticism regarding inconsistent nursing care, poor communication during medical transitions, and frequent complaints about food quality. Families should be aware that while many have positive experiences, there are recurring reports of staffing shortages and slow response times, particularly during night shifts.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Clean and modern facility environment
Dedicated and compassionate individual staff members
Helpful concierge and administrative support

Concerns

Poor food quality and unappealing meals (mentioned by 14 reviewers)
Understaffing leading to slow call light response times (mentioned by 9 reviewers)
Inconsistent night shift care and lack of responsiveness (mentioned by 5 reviewers)
Poor communication regarding medical status and discharge planning (mentioned by 4 reviewers)
Issues with billing, refunds, and financial transparency (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 211 analyzed

148

⚡10 reviews posted between Dec 1, 2025 – Dec 5, 2025 · 8 were 5-star

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those services are integrated into a resident's daily routine?
2What does a typical daily menu look like, and how do you ensure meals are both nutritious and appealing to different tastes?
3How do you ensure that communication remains consistent between the nursing staff and family members, especially regarding medical updates or changes in care?
4Can you describe the staffing levels during the overnight hours and how you ensure call lights are responded to promptly throughout the night?
5What is the process for managing medications, and how do you ensure accuracy and safety for every resident?
6How does the administrative team handle billing inquiries and ensure transparency regarding any changes in care costs?

Personalized based on this facility's data

Key Review Excerpts

“My mom had a right hip replacement and I took her to this facility for rehab. She was only there for a little over a week but the entire staff here was really, really nice and attentive. Her nurse Jason really took care of her of needs.”

Rehab patient's family · 2025★★★★★

“The physical therapy department is top notch!!!”

Rehab patient · 2025★☆☆☆☆

“My grandfather came here from the hospital to get better but is getting worse due to failed care such as waiting to be cleaned for hours.”

Long-term resident's family · 2025★☆☆☆☆

Source: 364 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.73hrs

98%

Registered nurses for medical care

Total Nursing

4.23hrs

All nurses + aides combined

Staff Turnover

64%

Lower is better (< 30% = good)

RN Turnover

37%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility31.2%

Worse than Avg

Here

31.2%

19.4%

20.2%

Macomb

19.4%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility21.4%

Worse than Avg

Here

21.4%

14.4%

11.2%

Macomb

10.5%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility22.6%

Worse than Avg

Here

22.6%

15.3%

13.1%

Macomb

14.8%

😔

Residents with depression symptoms

↓ Lower is better

This Facility5.0%

Mixed vs Avgs

Here

5.0%

12.1%

4.2%

Macomb

3.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility89.6%

Worse than Avg

Here

89.6%

93.4%

95.2%

Macomb

95.9%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility10.5%

Worse than Avg

Here

10.5%

4.9%

5.4%

Macomb

4.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.2%

Better than Avg

Here

94.2%

81.8%

83.0%

Macomb

80.0%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility91.2%

Better than Avg

Here

91.2%

79.8%

79.5%

Macomb

77.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.5%

Mixed vs Avgs

Here

1.5%

1.6%

1.2%

Macomb

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies

Above state avg (9.8)

24 complaint-triggered

ShorePointe Nursing Center has extensive deficiency patterns with families filing multiple complaints about medication management, resident safety, and infection control. The facility shows recurring issues across surveys with medication errors, accident prevention, and care planning, suggesting systemic problems that persist despite corrections. Given the high number of complaint-triggered deficiencies (24 out of 68), families should carefully evaluate this facility's ability to provide consistent, safe care.

Dec 22, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 16, 2025Routine17 findings

0800Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Apr 16, 2025Complaint7 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 26, 2025Complaint2 findings

0607Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Jan 30, 2025Complaint2 findings

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 18, 2024Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shorepointe Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Optalis Health & Rehabilitation

Chain Size

37 facilities nationwide

Chain avg rating: 2.5/5 · Rank 18 of 37

Ownership & Management

Owners

Om Holdco, LLC

Owner · Organization

Charles Franklin LLC