Optalis Health and Rehabilitation of Grosse Pointe
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 208 Google reviews
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What this means for your family
While the therapy department is frequently praised for helping patients regain mobility, the facility has a recurring pattern of serious complaints regarding basic care and hygiene. If you choose this facility, ensure you have a plan for daily, in-person visitation to monitor your loved one's care, as multiple reviewers noted that care quality improved significantly when family was present.
Google Reviews
Google Reviews
208 reviews on Google“Optalis Health and Rehabilitation of Grosse Pointe receives highly polarized feedback, with many reviewers praising the therapy department and specific staff members for their dedication to patient recovery. Conversely, a significant number of families report severe concerns regarding neglect, poor hygiene, slow response times to call lights, and unprofessional administrative communication. While some patients describe a 'home-like' atmosphere, others warn of dangerous lapses in medical care and poor facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Specific nursing and aide staff noted for compassion
- Clean and welcoming environment (according to positive reviewers)
- Helpful admissions and concierge staff
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 14 reviewers)
- Slow or ignored call light response times (mentioned by 9 reviewers)
- Unprofessional or dismissive administrative/social work staff (mentioned by 8 reviewers)
- Poor food quality and cold meals (mentioned by 6 reviewers)
- Understaffing leading to delayed medical care (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strong points here, how do you integrate these services into a resident's daily routine to ensure they stay active?
- 2I noticed some feedback regarding call light response times; could you walk me through the typical process and expected timeframe for a staff member to respond when a resident needs assistance?
- 3With the current staffing levels, what specific protocols are in place to ensure that personal care tasks, such as hygiene and linen changes, are consistently prioritized for every resident?
- 4I see that you actively respond to feedback online; how does that communication loop help your administrative team improve the quality of care or address concerns raised by families?
- 5Regarding the dining experience, what steps are you taking to ensure that meals are served at the proper temperature and that residents receive the nutritional support they need?
- 6In the event of a medical change or emergency, how do you ensure that family members are kept informed and involved in the care planning process?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff pays attention to the wants and needs of the residents and shows that they care. The experience there from admissions to housekeeping were on point.”
“My father waited 3 hours for pain meds and sat in his feces for over 40 minutes. Twice, my father was taken out of the facility without him knowing where he was going, nor was any family member contacted about his departure.”
“The therapy here is top notch! CENA Kim really shines and made my stay here even better!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 14 violations across multiple surveys. The most recurring issues involve resident care quality, safety and abuse prevention, and fire safety systems. While the facility has corrected individual violations when cited, problems persist across surveys in these core areas, suggesting ongoing challenges with maintaining consistent standards of care and safety protocols.
Sep 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 23, 2025Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 18, 2024Routine8
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Jul 18, 2024Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 7, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Optalis Health and Rehabilitation of Grosse Pointe
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 37 (Best)
Ownership & Management
Owners
Om Holdco 5 LLC
Owner · Organization
Optalis Lp Investors 5 LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
208 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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