Regency at St. Clair Shores
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 230 Google reviews
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What this means for your family
While the facility is physically beautiful and offers excellent physical therapy, the high volume of reports regarding neglect and slow response times is concerning. If you choose this facility, we strongly recommend visiting during off-hours (evenings and weekends) to observe staffing levels yourself and ensuring you have a clear plan for monitoring your loved one's care.
Google Reviews
Google Reviews
230 reviews on Google“Regency at St. Clair Shores receives polarized feedback, with many families praising the modern facility, cleanliness, and effective rehabilitation therapy. However, a significant number of reviewers report critical issues regarding understaffing, slow response times to call lights, and inconsistent quality of care, particularly during afternoon and midnight shifts. Families should be aware that while some staff members are highly commended for their compassion, others are described as dismissive or neglectful.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy programs
- Several specific nursing assistants and staff members noted for exceptional compassion
- Responsive social work department
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor food quality, cold meals, and lack of variety (mentioned by 7 reviewers)
- Inconsistent care and neglect during afternoon and midnight shifts (mentioned by 6 reviewers)
- Missing or stolen personal items and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given that some families have mentioned challenges with call light response times, what specific protocols do you have in place to ensure residents receive timely assistance, especially during the evening and night shifts?
- 3The physical and occupational therapy programs here are highly praised; how do you integrate those sessions into a resident's daily schedule to ensure they stay active and engaged?
- 4Regarding the dining experience, what steps are you taking to improve the variety and temperature of the meals served to residents?
- 5With the current staffing levels, how do you ensure that medication management remains consistent and accurate for all residents throughout the day?
- 6What security measures do you have in place to help residents keep track of their personal belongings and clothing?
Personalized based on this facility's data
Key Review Excerpts
“The therapy is big. The food was good. Cons: ppl screaming all day and night, and they won't move them even to an end so ppl can heal. It take hours, and I do mean between 1-3 to get their very understaffed nurses and aids actually to clean my mom.”
“My mom fell at Regency soon after she arrived in September 2024 and NO ONE noticed she had a broken hip. She was there for nearly two months and no one wondered why she kept getting weaker or why one leg was suddenly shorter than the other.”
“The rehab team is amazing, the 1st floor unit manager is amazing... The afternoon Cena Eugenia is AWFUL, they have an awful midnight nurse. My love one has only been here 1 week. In less than 12 hours he had not 1, but 2 falls, due to the Eugenia afternoon CNA.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints about care quality, safety issues, and medication management. Recent deficiencies include inadequate nursing staffing, poor wound care, and safety hazards, while recurring problems span care planning, fire safety systems, and resident rights protection. Although the facility corrects violations when cited, the frequency of complaints and repeated issues across the same care areas suggest ongoing quality concerns that warrant careful evaluation during any visit.
Aug 6, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Apr 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 27, 2024Routine20
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2024Complaint1
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Federal Penalties
Fine
Jan 3, 2024
$22,874
Ownership & Operations
Who Operates This Facility
Regency at St. Clair Shores
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 31 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
230 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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