The Orchards at Harper Woods
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 70 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 8.0)
Bottom 25% in MI · Worst in THE ORCHARDS MICHIGAN chain · No penalties on record
What this means for your family
While some families report positive experiences with specific staff members, the facility has a concerning pattern of communication failures and reports of neglect. If you are considering this facility, we strongly advise conducting an unannounced visit and specifically asking about their protocols for medication administration and how they ensure family members can reach staff during off-hours.
Google Reviews
Google Reviews
70 reviews on Google“The Orchards at Harper Woods receives highly polarized feedback, with some families praising the facility as clean and the staff as caring, while others report severe neglect and safety concerns. Frequent complaints include poor communication, difficulty reaching staff by phone, unsanitary conditions, and issues with medication management and basic hygiene. Families considering this facility should be aware of the significant inconsistency in care quality and the recurring reports of unprofessionalism.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate individual staff members
- Engaging daily activities for residents
- Clean and well-maintained facility (noted by some)
- Helpful management interactions for some families
Concerns
- Difficulty communicating with staff via phone (mentioned by 10 reviewers)
- Unsanitary facility conditions and poor hygiene (mentioned by 9 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 7 reviewers)
- Theft or loss of personal property (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding communication delays, what is the best way for families to reach staff directly to ensure they receive timely updates about their loved one?
- 2I noticed the facility has a 1-star staffing rating; what specific steps are you taking to improve staff retention and ensure consistent, high-quality care for residents?
- 3Can you walk me through your current protocols for medication management and how you verify that doses are administered accurately and on time?
- 4Some families have expressed concerns about facility hygiene; could you show me your cleaning schedule and how you maintain sanitation standards in resident living areas?
- 5What measures are in place to ensure the security of personal belongings and prevent the loss of items within the facility?
- 6I see that you have a variety of daily activities; could you share how you tailor these programs to keep residents engaged and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My sister in law has been in the facility for a year now, she’s enjoying herself also she likes it there. She tells me how nice her nurse is also her favorite cna how they take great care of her.”
“The facility is nasty nasty, outdated, and the majority of the employees are unprofessional. My Father’s room window was prided open from the inside and would not close and no one knew who was responsible.”
“I know that this place is caring for my brother. When I go to see him he’s fairly clean and hey trim his beard and he’s not losing weight and he’s not complaining about being there. However, there is definitely room for improvement. The communication is lacking.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of this facility's 73 deficiencies were triggered by family complaints, indicating ongoing concerns from relatives. The most recurring problems involve fire safety violations, resident care issues (particularly wound care and daily living assistance), and environmental cleanliness problems. Recent inspections in 2024-2025 found serious issues including one instance of abuse/neglect and repeated facility safety violations, though the facility reports correcting each deficiency when cited.
Dec 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 25, 2025Routine15
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install resident room doors of proper design and width.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 25, 2025Complaint10
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Dec 12, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nov 6, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Oct 9, 2024Complaint3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ownership & Operations
Who Operates This Facility
The Orchards at Harper Woods
for profit
Chain Affiliation
The Orchards Michigan
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 8 of 12 (Worst)
Ownership & Management
Owners
Kornfeld, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit theorchardsmi.com
Medicare data downloads
Original nursing home datasets
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