Riverview Health and Rehab Center North
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (60%)
Below average in MI · Critically understaffed (RN) · $38,471 in fines
What this means for your family
While some families report positive experiences with the therapy department, the recurring reports of hygiene issues and staff unresponsiveness are significant red flags. We strongly recommend visiting the facility unannounced during a weekend to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
29 reviews on Google“Riverview Health and Rehab Center North receives highly polarized feedback, with recurring reports of poor hygiene, neglect, and unprofessional staff behavior. While some families appreciate the therapy services and find individual staff members helpful, the facility faces significant criticism regarding communication, responsiveness, and basic patient care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some polite and attentive nursing assistants
- Clean environment reported by some families
Concerns
- Poor hygiene and lack of basic patient care (e.g., bed sores, soiled linens) (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness to phone calls (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding hygiene and linen changes, what specific protocols and daily checklists are in place to ensure consistent cleanliness for each resident?
- 2How does the nursing team ensure that medication management is tracked and administered accurately, especially for residents with complex health needs?
- 3I noticed the facility has had some challenges with communication responsiveness; what is the best way for family members to get timely updates on their loved one's condition?
- 4Could you walk me through how your staff handles medical emergencies or sudden changes in a resident's health status during evening and weekend hours?
- 5Since the physical and occupational therapy programs are a noted strength here, how are these sessions integrated into a resident's daily routine?
- 6What steps are you taking to support staff morale and professionalism, and how do you ensure that every interaction with residents remains compassionate and respectful?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a resident here and there was three separate incidents that made it imperative to remove her from this place... she was dehydrated and severely lethargic. the staff there also discovered a bed sore on her posterior.”
“I was here 2/5/2020 my first night was horrible my call button didn’t work so I layer wet all night and bowel movement”
“This is one facility that I would definitely recommend. Clean, polite and I always feel welcomed. It's a hidden gem in my opinion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 11 complaint-triggered deficiencies indicating families have filed reports about safety issues, care planning problems, and abuse reporting failures. The most recurring problems involve fire safety and emergency preparedness, resident rights violations, and accident prevention - with safety hazard issues appearing in multiple complaint investigations. While all deficiencies show correction dates, the repeated nature of safety and care planning violations across recent surveys suggests ongoing systemic challenges that warrant careful consideration during any visit.
Nov 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 2, 2025Routine23
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jan 14, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 20, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 23, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Federal Penalties
Fine
Jul 25, 2024
$12,179
Fine
Feb 21, 2024
$4,017
Fine
Feb 21, 2024
$6,682
Fine
Feb 21, 2024
$15,593
Payment Denial
Feb 21, 2024
86-day denial
Ownership & Operations
Who Operates This Facility
Riverview Health and Rehab Center North
for profit
Ownership & Management
Owners
Drsn Associates LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit riverview-health.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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