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Strong Medicare quality ratings; public reviewers often praise kindness from specific rehab and nursing staff. Still worth an in-person visit.
based on 67 Google reviews
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The Rivers Health & Rehabilitation Center of Gross has a strong overall Medicare rating. Public reviewers frequently mention: kindness from specific rehab and nursing staff and cleanliness of certain private rooms. Review the component ratings and current source records before deciding.
Families should exercise extreme caution, as many reviewers report severe safety issues including frequent falls, neglected call buttons, and inadequate response to medical distress. While a small number of residents praise specific nursing and rehab staff for their kindness, there are widespread allegations of neglect, poor hygiene, and medication mismanagement.
Quality Themes
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Concerns
Rating Trends
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Distribution · 42 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“Everyone took amazing care of me with kindness and empathy, while all were good there are a few I want to acknowledge for going above and beyond.”
“I saw a man on the floor lying in a pool of his own blood yelling for help and it took me running to tell the nurse, otherwise he wouldn’t have been helped for hours.”
“One night, my father was found crawling naked on the floor, trying to reach the bathroom because no one responded to his call button.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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5
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has recurring problems with safety and oversight, prompting 14 complaint investigations from families. Major concerns include repeated failures to prevent accidents and maintain safe environments, problems with medication management and proper labeling, and inadequate family notification when residents are injured or their condition declines. Safety hazards like blocked exits and faulty emergency equipment appear multiple times across surveys, suggesting persistent operational issues despite reported corrections.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
The Rivers Health & Rehabilitation Center of Gross
for profit
Owners
Drsn Associates LLC
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
67 reviews from families & visitors
Official Website
Visit theriversgrossepointe.com
Medicare data downloads
Original nursing home datasets
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