The Rivers Health & Rehabilitation Center of Gross
Strong Medicare quality ratings; families often praise kindness from specific rehab and nursing staff. Still worth an in-person visit.
based on 66 Google reviews
Watch The Rivers Health & Rehabilitation Center of Gross
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility presents significant safety risks, particularly regarding frequent falls and slow response to call buttons. If you choose this facility, you must closely monitor medication administration and hygiene, as multiple families have reported severe neglect in these areas.
Google Reviews
Google Reviews
66 reviews on Google“Families should exercise extreme caution, as many reviewers report severe safety issues including frequent falls, neglected call buttons, and inadequate response to medical distress. While a small number of residents praise specific nursing and rehab staff for their kindness, there are widespread allegations of neglect, poor hygiene, and medication mismanagement.”
Quality Themes
Tap a score for detailsStrengths
- Kindness from specific rehab and nursing staff
- Cleanliness of certain private rooms
- Diverse levels of care options
Concerns
- Frequent patient falls and lack of supervision (mentioned by 4 reviewers)
- Slow or non-existent response to call buttons (mentioned by 3 reviewers)
- Medication administration errors or refusals (mentioned by 3 reviewers)
- Unpleasant facility odors and hygiene issues (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in communicating with families through your online reviews; how can we best stay in touch with the nursing team regarding daily updates?
- 2With the current staffing levels, how do you ensure that every resident receives personalized attention during mealtimes and dressing?
- 3What specific protocols are in place to manage medical emergencies or sudden changes in health during the overnight hours?
- 4Could you tell us more about the daily activities and social programs available to help residents stay engaged with one another?
- 5How does the facility address and resolve any care concerns or state-related feedback to ensure they don't recur?
- 6What is the process for coordinating with outside doctors and specialists to ensure seamless medical care for our family member?
Personalized based on this facility's data
Key Review Excerpts
“Everyone took amazing care of me with kindness and empathy, while all were good there are a few I want to acknowledge for going above and beyond.”
“I saw a man on the floor lying in a pool of his own blood yelling for help and it took me running to tell the nurse, otherwise he wouldn’t have been helped for hours.”
“The staff has accommodated her, and our family, at every opportunity & continues to keep a very close eye on her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with safety and oversight, prompting 14 complaint investigations from families. Major concerns include repeated failures to prevent accidents and maintain safe environments, problems with medication management and proper labeling, and inadequate family notification when residents are injured or their condition declines. Safety hazards like blocked exits and faulty emergency equipment appear multiple times across surveys, suggesting persistent operational issues despite reported corrections.
Nov 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 20, 2025Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 22, 2024Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 22, 2024Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
The Rivers Health & Rehabilitation Center of Gross
for profit
Ownership & Management
Owners
Drsn Associates LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit theriversgrossepointe.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Rivers Assisted Living
< 1 miAssisted Living · Grosse Pointe Woods, MI
Optalis Health and Rehabilitation of Grosse Pointe
1.9 miNursing Home · Grosse Pointe Woods, MI
Omni Continuing Care
4.8 miNursing Home · Detroit, MI
The Orchards at Samaritan
4.9 miNursing Home · Detroit, MI
Mission Point Nursing & Physical Rehabilitation Ce
6.8 miNursing Home · Warren, MI
Passion and Caring Home for the Elderly
7.2 miAssisted Living · Detroit, MI