The Orchard - Post Acute Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 273 Google reviews

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What this means for your family
The Orchard is an excellent choice for families prioritizing cleanliness and high-quality physical therapy. However, if your loved one has high-acuity needs requiring immediate response, you should specifically ask about current nursing staffing levels and how they manage call light response times during night shifts.
Google Reviews
Google Reviews
273 reviews on Google“The Orchard is highly regarded by most families for its exceptionally clean environment and a compassionate, hardworking nursing and therapy team that treats residents like family. While many praise the facility for successful rehabilitation and attentive CNAs, some reviewers have raised serious concerns regarding medical errors, slow response times to call lights, and inconsistent staffing levels during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/CNA staff
- Exceptional physical and occupational therapy programs
- Clean, well-maintained, and odor-free facility
- Welcoming and professional administration
Concerns
- Slow response times to call lights and medical needs (mentioned by 3 reviewers)
- Inconsistent staffing levels or 'stretched thin' staff (mentioned by 2 reviewers)
- Occasional medical errors or lack of clinical knowledge (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
The owner primarily uses personalized responses that mirror the specific details mentioned in the review, such as naming specific staff members or mentioning therapy and cleanliness. While some responses are brief, most demonstrate an effort to acknowledge the reviewer's unique experience.
Questions for Your Tour
- 1It's wonderful to see how much the administration values feedback through their online presence; how does the leadership team work with families to address any concerns that arise?
- 2We've heard great things about the physical and occupational therapy programs here; can you tell us more about how these therapies are customized for each resident's recovery goals?
- 3What steps are in place to ensure that call lights are answered promptly, especially during the busier shifts or when the nursing team is managing multiple residents?
- 4How does the clinical team ensure consistent accuracy in medication administration and medical care during shift changes?
- 5What does a typical day look like for residents in terms of social activities and engagement with the community?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with physicians?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff is caring and friendly. The therapists (Scott, André, Jennifer, Stacey, Jay, Phil, Frank and Stephanie) have helped my dad make amazing progress.”
“Horrible nursing home, took them 30 mins to answer the call light my grandma was always soiled herself, due to taking long. My grandma fell 4 times.”
“The Orchard is a wonderful.place to heal, and get stronger. Fun vibe in the center. Very hard working team.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering several inspections that revealed significant concerns. The facility shows recurring problems with safety and accident prevention, care planning and assessments, and medication management across multiple years. While all deficiencies have been reportedly corrected, the pattern of repeated issues in the same areas—particularly safety hazards appearing in complaints from 2023 through 2025—suggests ongoing operational challenges that warrant careful consideration.
Mar 11, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 7, 2025Routine19
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 11, 2025Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 26, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Apr 29, 2025
$14,950
Fine
Aug 18, 2023
$11,450
Ownership & Operations
Who Operates This Facility
The Orchard - Post Acute Care
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 204 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
273 reviews from families & visitors
Official Website
Visit theorchardpostacute.com
Medicare data downloads
Original nursing home datasets
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