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Nursing HomeMedicaid

The Orchard - Post Acute Care

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

12385 E. Washington Blvd, Whittier, CA 90606162 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 273 Google reviews

5
4
3
2
1
The Orchard - Post Acute Care Nursing Home in Whittier, CA — Street View
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What this means for your family

The Orchard is an excellent choice for families prioritizing cleanliness and high-quality physical therapy. However, if your loved one has high-acuity needs requiring immediate response, you should specifically ask about current nursing staffing levels and how they manage call light response times during night shifts.

Google Reviews

Google Reviews

273 reviews on Google
The Orchard is highly regarded by most families for its exceptionally clean environment and a compassionate, hardworking nursing and therapy team that treats residents like family. While many praise the facility for successful rehabilitation and attentive CNAs, some reviewers have raised serious concerns regarding medical errors, slow response times to call lights, and inconsistent staffing levels during certain shifts.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean10.0Activities8.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate and attentive nursing/CNA staff
  • Exceptional physical and occupational therapy programs
  • Clean, well-maintained, and odor-free facility
  • Welcoming and professional administration

Concerns

  • Slow response times to call lights and medical needs (mentioned by 3 reviewers)
  • Inconsistent staffing levels or 'stretched thin' staff (mentioned by 2 reviewers)
  • Occasional medical errors or lack of clinical knowledge (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.82024(113)4.82025(73)4.62026(19)

Distribution · 205 analyzed

5
185
4
10
3
2
2
1
1
7
51 reviews posted between Feb 7, 2024Feb 9, 2024 · 47 were 5-star
24 reviews posted between Nov 7, 2025Nov 7, 2025 · 23 were 5-star
19 reviews posted between Mar 27, 2024Mar 29, 2024 · 18 were 5-star

How They Respond to Reviews

50%response rate
Good

The owner primarily uses personalized responses that mirror the specific details mentioned in the review, such as naming specific staff members or mentioning therapy and cleanliness. While some responses are brief, most demonstrate an effort to acknowledge the reviewer's unique experience.

Questions for Your Tour

  • 1It's wonderful to see how much the administration values feedback through their online presence; how does the leadership team work with families to address any concerns that arise?
  • 2We've heard great things about the physical and occupational therapy programs here; can you tell us more about how these therapies are customized for each resident's recovery goals?
  • 3What steps are in place to ensure that call lights are answered promptly, especially during the busier shifts or when the nursing team is managing multiple residents?
  • 4How does the clinical team ensure consistent accuracy in medication administration and medical care during shift changes?
  • 5What does a typical day look like for residents in terms of social activities and engagement with the community?
  • 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with physicians?

Personalized based on this facility's data


Key Review Excerpts

The entire staff is caring and friendly. The therapists (Scott, André, Jennifer, Stacey, Jay, Phil, Frank and Stephanie) have helped my dad make amazing progress.

Rehab patient's family · 2026★★★★★

Horrible nursing home, took them 30 mins to answer the call light my grandma was always soiled herself, due to taking long. My grandma fell 4 times.

Long-term resident's family · 2026☆☆☆☆

The Orchard is a wonderful.place to heal, and get stronger. Fun vibe in the center. Very hard working team.

Rehab patient · 2026★★★★★
Source: 273 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.33hrs
44%
Registered nurses for medical care
Total Nursing
4.41hrs
OK
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
19.4%
CA
10.7%
Los angeles
9.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.4%
Mixed vs Avgs
Here
18.4%
US
19.5%
CA
13.7%
Los angeles
10.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
15.4%
CA
11.6%
Los angeles
11.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
14.4%
CA
10.4%
Los angeles
12.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
79.7%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
2penalties
Above state avg (15.4)
14 complaint-triggered
$26,400 in fines

Families have filed multiple complaints against this facility, triggering several inspections that revealed significant concerns. The facility shows recurring problems with safety and accident prevention, care planning and assessments, and medication management across multiple years. While all deficiencies have been reportedly corrected, the pattern of repeated issues in the same areas—particularly safety hazards appearing in complaints from 2023 through 2025—suggests ongoing operational challenges that warrant careful consideration.

Mar 11, 2026Complaint
2
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 19, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 7, 2025Routine
19
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jul 11, 2025Complaint
5
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 29, 2025Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 26, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Apr 29, 2025

$14,950

Fine

Aug 18, 2023

$11,450

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Orchard - Post Acute Care

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 204 of 328

Ownership & Management

Key personnel

Jorgensen, RichardW-2 Managing EmployeeBurnam, SoonOfficer / DirectorFitch, CraigOfficer / DirectorNiccum, KevinOfficer / DirectorJorgensen, RichardManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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