Whittier Nursing and Wellness Center, INC
Strong Medicare quality ratings; families often praise friendly and caring staff. Still worth an in-person visit.
based on 7 Google reviews

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What this means for your family
The facility has a foundation of friendly and caring staff members which is vital for resident well-being. However, you should investigate the physical environment and administrative transparency, as there are specific reports of windows being covered and difficulty resolving issues with management.
Google Reviews
Google Reviews
7 reviews on GoogleโFamilies should note that while some staff members are described as friendly and caring, there are significant concerns regarding the facility's environment and administrative responsiveness. Specifically, one reviewer noted a distressing lack of access to views due to covered windows, and another highlighted a lack of seating for mobile residents.โ
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring staff
- Efficient processes
Concerns
- Restrictive environment (covered windows/lack of view)
- Inadequate seating for mobile residents
Rating Trends
Tap a year to see what changed
Distribution ยท 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how friendly and caring the staff is here; how do you ensure that level of personal connection is maintained with each resident?
- 2Since our loved one is still quite mobile, what kind of seating or common area arrangements are available to ensure they can socialize comfortably?
- 3How do you handle communication with family members to ensure we are always kept in the loop regarding daily updates or changes in care?
- 4We noticed some areas have covered windows; what opportunities are there for residents to enjoy natural light or a view of the outdoors?
- 5Can you walk us through the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social programs do you have planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
โThe staff is great with their patients and treat them with care ๐ ๐โ
โReally sad to see the doors and windows covered up so the elderly inside cannot look out to see life and enjoy the view.โ
Staffing
Staffing Hours
per resident/day ยท Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages ยท 16 measures
13
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback ยท Medicare 2026
This facility shows persistent operational challenges across multiple years, with families filing six complaints triggering state investigations. The most recurring issues involve resident care quality, nursing staffing problems, and fire safety violations. While all deficiencies were reportedly corrected, several problems persist across surveys including inadequate room sizes, fire safety maintenance, and nursing staff documentation requirements, suggesting ongoing management difficulties that families should carefully evaluate during visits.
Dec 4, 2025Routine8
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jul 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 16, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nov 7, 2024Routine10
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Sep 19, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Environmental Deficiencies
Have policies on smoking.
Nov 12, 2023Routine9
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, residentโs preferences and goals.
Pharmacy Service Deficiencies
Ensure each residentโs drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Sep 19, 2024
$13,627
Payment Denial
Sep 19, 2024
1-day denial
Ownership & Operations
Who Operates This Facility
Whittier Nursing and Wellness Center, INC
for profit
Ownership & Management
Owners
Sb 2020 Protective Trust
Owner ยท Organization
Tb 2020 Protective Trust
Owner ยท Organization
Bhatia, Sona
Owner (parent company)
Bhatia, Tania
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit hcai.ca.gov
Medicare data downloads
Original nursing home datasets
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