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Nursing Home Top Rated

Presbyterian Intercomm Hosp Dp/snf

Strong Medicare quality ratings; families often praise compassionate labor and delivery nursing staff. Still worth an in-person visit.

12401 Washington Blvd., Whittier, CA 9060235 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 655 Google reviews

Presbyterian Intercomm Hosp Dp/snf Nursing Home in Whittier, CA — Street View
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What this means for your family

Choosing Presbyterian Intercomm Hosp Dp/snf means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: compassionate labor and delivery nursing staff and professional and kind doctors in specialized departments. While no facility is perfect, the clinical data here is encouraging.

Google Reviews

Google Reviews

655 reviews on Google
Families should be aware of significant variability in care, as many reviewers praise the kindness and professionalism of specific nurses and doctors, particularly in labor and delivery. However, there are frequent and serious complaints regarding extremely long emergency room wait times, unprofessional staff behavior in hallways, and significant billing and communication errors.

Quality Themes

FoodN/AStaff4.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms2.0Value1.0

Strengths

  • Compassionate labor and delivery nursing staff
  • Professional and kind doctors in specialized departments
  • Quick intake for certain emergency cases
  • Kind and helpful technicians and aides

Concerns

  • Extremely long emergency room wait times (mentioned by 6 reviewers)
  • Unprofessional staff behavior (loud personal conversations in patient areas) (mentioned by 3 reviewers)
  • Billing inaccuracies and predatory/confusing billing practices (mentioned by 3 reviewers)
  • Poor communication regarding discharge and test results (mentioned by 3 reviewers)
  • Difficulties with parking and facility access/gates (mentioned by 2 reviewers)

Rating Trends

2343.32023(12)2.52024(82)2.82025(84)2.82026(37)

Distribution · 215 analyzed

5
79
4
6
3
11
2
12
1
107

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that this facility is part of a larger hospital system, how is the transition and communication handled when a resident needs to move from the SNF to the emergency department?
  • 2I noticed some feedback regarding communication gaps; could you explain the standard process for keeping family members updated on test results and discharge planning?
  • 3With the facility being located on a busy hospital campus, what is the best way for family members to navigate parking and access the building during visiting hours?
  • 4How do you ensure a quiet and professional environment for residents, especially in common areas where staff might be transitioning between shifts?
  • 5Could you walk me through the billing process to help us understand how to avoid any confusion or inaccuracies regarding our monthly statements?
  • 6Since the facility has a smaller capacity of 35 residents, what kind of daily social activities or engagement programs are offered to foster a sense of community?

Personalized based on this facility's data


Key Review Excerpts

The care provided by the doctors and nurses is wonderful! 👏 The nurse who took care of my husband, Monik was very kind and always kept us informed about everything.

Family of a recent patient · Dec 2025★★★★★

The staff is incredibly unprofessional and loud as they loudly carry about personal and inappropriate conversations while patients are ill and trying to get some rest in the early hours of the morning.

Inpatient experience · Feb 2026☆☆☆☆

I brought my mom here and due to very high blood pressure Borderline stroke heart attack levels , not only were they effective in taking my mom in right away, but all the nurses and staff were super helpful and super kind

Emergency admission for parent · Jan 2026★★★★★
Source: 655 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
4.51hrs
OK
Registered nurses for medical care
Total Nursing
9.64hrs
OK
All nurses + aides combined
Staff Turnover
22%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
3/ 5
Better Than Avg

1

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.1%
Mixed vs Avgs
Here
92.1%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well below state avg (15.4)

This facility shows recurring deficiencies across all three annual surveys, particularly in resident rights, care planning and assessments, and fire safety systems. Issues with honoring residents' dignity and self-determination appear in each survey from 2023-2025, suggesting persistent challenges in fundamental care practices. While all deficiencies were reportedly corrected, the pattern of repeated violations in core areas like resident assessment, care planning, and safety protocols indicates ongoing operational struggles that families should carefully consider.

Jul 18, 2025Routine
9
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jul 14, 2024Routine
5
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 9, 2023Routine
16
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Presbyterian Intercomm Hosp Dp/snf

Organization Type

nonprofit

Ownership & Management

Owners

Pih Health Whittier Hospital

Owner · Organization

100%

Key personnel

Alvarez, AlexManaging Control - Governing BodyAtwood, JManaging Control - Governing BodyBarendse, ThursoManaging Control - Governing BodyBatiste, MelanieManaging Control - Governing BodyCrisan, AdrianManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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