Presbyterian Intercomm Hosp Dp/snf
Strong Medicare quality ratings; families often praise compassionate labor and delivery nursing staff. Still worth an in-person visit.
based on 655 Google reviews

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What this means for your family
Choosing Presbyterian Intercomm Hosp Dp/snf means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: compassionate labor and delivery nursing staff and professional and kind doctors in specialized departments. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
655 reviews on Google“Families should be aware of significant variability in care, as many reviewers praise the kindness and professionalism of specific nurses and doctors, particularly in labor and delivery. However, there are frequent and serious complaints regarding extremely long emergency room wait times, unprofessional staff behavior in hallways, and significant billing and communication errors.”
Quality Themes
Strengths
- Compassionate labor and delivery nursing staff
- Professional and kind doctors in specialized departments
- Quick intake for certain emergency cases
- Kind and helpful technicians and aides
Concerns
- Extremely long emergency room wait times (mentioned by 6 reviewers)
- Unprofessional staff behavior (loud personal conversations in patient areas) (mentioned by 3 reviewers)
- Billing inaccuracies and predatory/confusing billing practices (mentioned by 3 reviewers)
- Poor communication regarding discharge and test results (mentioned by 3 reviewers)
- Difficulties with parking and facility access/gates (mentioned by 2 reviewers)
Rating Trends
Distribution · 215 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that this facility is part of a larger hospital system, how is the transition and communication handled when a resident needs to move from the SNF to the emergency department?
- 2I noticed some feedback regarding communication gaps; could you explain the standard process for keeping family members updated on test results and discharge planning?
- 3With the facility being located on a busy hospital campus, what is the best way for family members to navigate parking and access the building during visiting hours?
- 4How do you ensure a quiet and professional environment for residents, especially in common areas where staff might be transitioning between shifts?
- 5Could you walk me through the billing process to help us understand how to avoid any confusion or inaccuracies regarding our monthly statements?
- 6Since the facility has a smaller capacity of 35 residents, what kind of daily social activities or engagement programs are offered to foster a sense of community?
Personalized based on this facility's data
Key Review Excerpts
“The care provided by the doctors and nurses is wonderful! 👏 The nurse who took care of my husband, Monik was very kind and always kept us informed about everything.”
“The staff is incredibly unprofessional and loud as they loudly carry about personal and inappropriate conversations while patients are ill and trying to get some rest in the early hours of the morning.”
“I brought my mom here and due to very high blood pressure Borderline stroke heart attack levels , not only were they effective in taking my mom in right away, but all the nurses and staff were super helpful and super kind”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
1
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring deficiencies across all three annual surveys, particularly in resident rights, care planning and assessments, and fire safety systems. Issues with honoring residents' dignity and self-determination appear in each survey from 2023-2025, suggesting persistent challenges in fundamental care practices. While all deficiencies were reportedly corrected, the pattern of repeated violations in core areas like resident assessment, care planning, and safety protocols indicates ongoing operational struggles that families should carefully consider.
Jul 18, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 14, 2024Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 9, 2023Routine16
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Smoke Deficiencies
Construct fire resistant interior walls.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Presbyterian Intercomm Hosp Dp/snf
nonprofit
Ownership & Management
Owners
Pih Health Whittier Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
655 reviews from families & visitors
Official Website
Visit pihhealth.org
Medicare data downloads
Original nursing home datasets
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