Whittier Pacific Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing
What this means for your family
This facility offers excellent physical therapy and a warm atmosphere for some residents, but there are alarming, recurring reports of medical neglect and staffing shortages. If you choose this facility, you must implement a rigorous daily check-in routine to personally monitor wound care and hygiene standards.
Google Reviews
Google Reviews
32 reviews on Google“Families considering Whittier Pacific Care Center will find a divide between those praising the warm, family-like atmosphere and the high-quality physical therapy, and those reporting severe medical neglect. While some residents enjoy celebratory milestones and friendly staff, multiple reviewers have raised critical alarms regarding inadequate wound care, hygiene issues, and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- High-quality physical therapy
- Engaging activities like Bingo and birthday celebrations
- Clean and inviting appearance in certain areas
Concerns
- Inadequate wound care and medical neglect (mentioned by 2 reviewers)
- Staffing shortages and reliance on registry staff (mentioned by 2 reviewers)
- Hygiene and pest issues (ants/roaches) (mentioned by 2 reviewers)
- Poor patient hygiene and bed sores
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We love hearing about the birthday celebrations and bingo mentioned by others; what does a typical weekly activity calendar look like for the residents here?
- 2With the recent focus on improving care, what specific steps is the facility taking to ensure medication management and clinical oversight are as precise as possible?
- 3How does the nursing team coordinate wound care and skin integrity monitoring to ensure every resident's physical needs are met?
- 4What is your strategy for maintaining consistent, familiar staff members to ensure residents have stable relationships with their caregivers?
- 5How do you manage housekeeping and pest control schedules to ensure all resident rooms and common areas remain clean and comfortable?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting the family and ensuring immediate physician intervention?
Personalized based on this facility's data
Key Review Excerpts
“My grandma has been here for 2 +years she is happy with the care she’s receiving shoutout to Jennifer when I went to visit my grandma she was very helpful and grama says she’s the life of the party 🎉 my grandma turned 100 years old and the staff put together a big birthday party for her”
“My father was here for a month and almost died in this facility due to lack of proper wound care. They do not attend to patients needs right away.”
“The food is delicious, prepared by a chef who sincerely loves his work and filling people's tummies.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering deficiencies at this facility across multiple years, with recurring problems in nursing staffing, care planning, and accident prevention. The facility shows persistent issues with nursing staff adequacy, medication management, and infection control that appear across surveys from 2022 through 2025. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges that families should carefully evaluate.
Mar 13, 2026Routine17
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Feb 20, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 17, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 21, 2025Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 30, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Payment Denial
Jan 26, 2024
28-day denial
Ownership & Operations
Who Operates This Facility
Whittier Pacific Care Center
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 15 of 38
Ownership & Management
Owners
Jrb Investments LLC
Owner · Organization
The Aaron Friedman Group a Business Assets Trust
Owner (parent company) · Organization
The Ira David Friedman Group a Business Assets Trust
Owner (parent company) · Organization
Klavan, Rachel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit whittierhc.com
Medicare data downloads
Original nursing home datasets
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