The Oaks Care Center
Strong Medicare quality ratings; families often praise friendly and helpful staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
While some families report a warm, home-like environment, the facility has documented issues with basic hygiene and medication tracking. When touring, ask specifically for the facility's protocol on daily hygiene checks and how they ensure medication accuracy, as these have been significant pain points for other families.
Google Reviews
Google Reviews
18 reviews on Google“The Oaks Care Center receives polarized feedback, with some families praising the friendly staff and home-like environment, while others report serious lapses in basic care. Critical concerns include hygiene neglect, medication management errors, and poor communication from administrative staff. Families should carefully weigh the positive reports of compassionate care against the documented instances of neglect and administrative indifference.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful staff
- Home-like atmosphere
- Clean environment
Concerns
- Neglect of basic hygiene and resident care (mentioned by 2 reviewers)
- Poor communication and responsiveness from administrative staff (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive consistent assistance with daily hygiene and personal care needs?
- 2I noticed your team engages with families online; how do you typically communicate updates or concerns to families regarding a resident's daily well-being?
- 3Can you walk me through your current medication management process and the steps taken to ensure accuracy and safety for residents?
- 4What strategies does your administrative team use to improve responsiveness when family members reach out with questions or concerns?
- 5With a capacity of 136 residents, how do you foster a sense of community and ensure that individual social or activity needs are met on a daily basis?
- 6In the event of a medical emergency, what is the protocol for notifying the family, and how do you coordinate care with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“She was in the same clothes 3 days, diaper wasn’t changed, hole in their comforter, and today I received a call from a nurse that 2 of my mom’s meds couldn’t be found.”
“The Oaks took excellent care of my Mother-in-law before she passed. I cannot say enough good things about the facility and its employees from the Business Office to the Maintenance Staff and everyone in between.”
“Shannon who is with admitting per our knowledge, was very difficult to speak with and return our phone calls. When we called her after the passing of my grandmother she had no sympa”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Oaks Care Center shows recurring problems with nutrition and dietary services, resident rights, and care planning across multiple surveys, with families filing four complaints that triggered inspections. The facility has struggled most with meal planning and service, resident assessment processes, and maintaining residents' rights to dignity and grievance procedures. While all identified deficiencies were reportedly corrected, the pattern of repeated nutrition issues suggests ongoing challenges in this critical area.
Jan 7, 2026Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Sep 18, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 24, 2023Routine14
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 24, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Apr 4, 2023Complaint3
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Aug 10, 2022Routine2
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
The Oaks Care Center
for profit
Chain Affiliation
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 5 of 16
Ownership & Management
Owners
Qsst Trust for Gene Oliver Quirk III
Owner · Organization
Qsst Trust for Marshall Todd Quirk
Owner · Organization
Qsst Trust for Scott Holden Quirk
Owner · Organization
Quirk, Cynthia
Owner
Quirk, Gene
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit theoakscarecenter.com
Medicare data downloads
Original nursing home datasets
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