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Nursing HomeMedicaid Investigative

Hilltop Nursing & Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

336 Edgewood Drive, Pineville, LA 71360130 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 18 Google reviews

5
4
3
2
1
Hilltop Nursing & Rehabilitation Center Nursing Home in Pineville, LA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 7)
  • High staff turnover (53%)

Bottom 25% in LA · Below recommended RN staffing · Above average staffing · Worst in CENTRAL MANAGEMENT COMPANY chain · $23,265 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers a strong community and dedicated nursing staff, making it a potential fit for those prioritizing social engagement and rehab services. However, families should conduct frequent, unannounced visits to ensure hygiene standards are consistently met, as some reports indicate a discrepancy in care quality when staff are not expecting visitors.

Google Reviews

Google Reviews

18 reviews on Google
Hilltop Nursing & Rehabilitation Center receives polarized feedback, with some families praising the dedicated nursing staff and long-term care, while others express serious concerns regarding hygiene and responsiveness. While long-term residents often appear well-integrated into the facility's community, visitors have reported inconsistent care standards, particularly during unannounced visits.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean3.0Activities8.0MedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Dedicated and caring nursing staff
  • Strong rehabilitation therapy team
  • Active social and music programs
  • Responsive management for specific issues

Concerns

  • Inconsistent hygiene and cleanliness during unannounced visits (mentioned by 2 reviewers)
  • Poor food quality and lack of variety (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(1)'20(3)'22(2)'25(3)

Distribution · 18 analyzed

5
10
4
2
3
0
2
0
1
6

How They Respond to Reviews

89%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed management is very responsive to feedback; how do you typically involve families in addressing any concerns about daily care?
  • 2What specific steps are being taken to ensure the facility remains consistently clean and hygienic for all residents?
  • 3Could you tell me more about the menu variety and how you ensure meal quality meets the residents' nutritional needs?
  • 4We've heard great things about your music and social programs; what does a typical weekly activity calendar look like for the residents?
  • 5With the rehabilitation team being a strength here, how do you coordinate therapy sessions with the nursing staff to ensure a smooth recovery?
  • 6How is the nursing staff monitored to ensure high standards of medical care and safety during the night shifts?

Personalized based on this facility's data


Key Review Excerpts

She is very happy and is constantly telling me how much she loves her nurses and CNA’s! It was an adjustment for her and me too, but I know I made the best decision!

Long-term resident's family · 2025★★★★

If there ever was a issue that I didn't like Rocky or Tracy would address it and it wouldn't be an issue anymore.

Long-term resident's family · 2024★★★★★

If I announced to the staff I was coming my mother would be clean and well kept, unannounced and she was wearing filthy clothes and smelled of urine

Long-term resident's family · 2020☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.33hrs
44%
Registered nurses for medical care
Total Nursing
3.74hrs
91%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility44.2%
Worse than Avg
Here
44.2%
US
19.5%
LA
23.2%
Rapides
31.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.4%
Mixed vs Avgs
Here
2.4%
US
12.1%
LA
2.1%
Rapides
0.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
LA
92.8%
Rapides
94.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
15.3%
LA
20.1%
Rapides
19.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.3%
Mixed vs Avgs
Here
19.3%
US
15.4%
LA
22.8%
Rapides
25.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.1%
Better than Avg
Here
14.1%
US
19.4%
LA
16.5%
Rapides
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility56.4%
Worse than Avg
Here
56.4%
US
79.7%
LA
76.2%
Rapides
81.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
81.8%
LA
84.8%
Rapides
90.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.4%
Worse than Avg
Here
4.4%
US
1.6%
LA
3.3%
Rapides
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Well above state avg (8.3)
3 complaint-triggered
$23,265 in fines

Families have filed complaints triggering recent inspections, including a serious abuse protection violation. The facility shows recurring issues with resident rights, care planning, and abuse prevention across multiple surveys. While all 24 deficiencies have correction dates, the pattern of repeated violations in resident rights and the recent complaint-triggered inspection for abuse concerns warrant careful consideration during your visit.

Aug 28, 2025Complaint
3
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jan 9, 2025Routine
10
0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Dec 21, 2023Routine
6
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 16, 2022Routine
5
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

Federal Penalties

Fine

Aug 28, 2025

$15,122

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hilltop Nursing & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Central Management Company

Chain Size

21 facilities nationwide

Chain avg rating: 2.5/5 · Rank 21 of 21 (Worst)

Ownership & Management

Owners

Kisatchie Health, LLC

Owner · Organization

52%

Prico, INC

Owner · Organization

48%

Maumalanga, Holly

Owner (parent company)

6%

Zimmerman, Freda

Owner (parent company)

12%

Key personnel

Central Management Company, LLCManagerPrice, TeddyManagerCentral Management Company, LLCAdp of the SnfKisatchie Health, LLCAdp of the SnfPrico, INCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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