Hilltop Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 7)
- High staff turnover (53%)
Bottom 25% in LA · Below recommended RN staffing · Above average staffing · Worst in CENTRAL MANAGEMENT COMPANY chain · $23,265 in fines · Abuse citation
What this means for your family
This facility offers a strong community and dedicated nursing staff, making it a potential fit for those prioritizing social engagement and rehab services. However, families should conduct frequent, unannounced visits to ensure hygiene standards are consistently met, as some reports indicate a discrepancy in care quality when staff are not expecting visitors.
Google Reviews
Google Reviews
18 reviews on Google“Hilltop Nursing & Rehabilitation Center receives polarized feedback, with some families praising the dedicated nursing staff and long-term care, while others express serious concerns regarding hygiene and responsiveness. While long-term residents often appear well-integrated into the facility's community, visitors have reported inconsistent care standards, particularly during unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring nursing staff
- Strong rehabilitation therapy team
- Active social and music programs
- Responsive management for specific issues
Concerns
- Inconsistent hygiene and cleanliness during unannounced visits (mentioned by 2 reviewers)
- Poor food quality and lack of variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed management is very responsive to feedback; how do you typically involve families in addressing any concerns about daily care?
- 2What specific steps are being taken to ensure the facility remains consistently clean and hygienic for all residents?
- 3Could you tell me more about the menu variety and how you ensure meal quality meets the residents' nutritional needs?
- 4We've heard great things about your music and social programs; what does a typical weekly activity calendar look like for the residents?
- 5With the rehabilitation team being a strength here, how do you coordinate therapy sessions with the nursing staff to ensure a smooth recovery?
- 6How is the nursing staff monitored to ensure high standards of medical care and safety during the night shifts?
Personalized based on this facility's data
Key Review Excerpts
“She is very happy and is constantly telling me how much she loves her nurses and CNA’s! It was an adjustment for her and me too, but I know I made the best decision!”
“If there ever was a issue that I didn't like Rocky or Tracy would address it and it wouldn't be an issue anymore.”
“If I announced to the staff I was coming my mother would be clean and well kept, unannounced and she was wearing filthy clothes and smelled of urine”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering recent inspections, including a serious abuse protection violation. The facility shows recurring issues with resident rights, care planning, and abuse prevention across multiple surveys. While all 24 deficiencies have correction dates, the pattern of repeated violations in resident rights and the recent complaint-triggered inspection for abuse concerns warrant careful consideration during your visit.
Aug 28, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 9, 2025Routine10
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Dec 21, 2023Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 16, 2022Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Federal Penalties
Fine
Aug 28, 2025
$15,122
Ownership & Operations
Who Operates This Facility
Hilltop Nursing & Rehabilitation Center
for profit
Chain Affiliation
Central Management Company
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 21 of 21 (Worst)
Ownership & Management
Owners
Kisatchie Health, LLC
Owner · Organization
Prico, INC
Owner · Organization
Maumalanga, Holly
Owner (parent company)
Zimmerman, Freda
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit hilltopnursingandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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