Tioga Community Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 12 Google reviews
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What this means for your family
While some families report a positive, long-term relationship with the facility, there are serious, recurring reports of neglect regarding basic hygiene and slow response times. When touring, we strongly recommend asking for a detailed plan on how the facility ensures timely responses to call lights and how they manage communication with families during medical emergencies.
Google Reviews
Google Reviews
12 reviews on Google“Tioga Community Care Center presents a polarized experience, with some families praising the clean, remodeled facility and dedicated long-term staff, while others report severe lapses in basic care. Critical concerns include slow response times to patient needs, missed hygiene care, and poor communication regarding medical appointments and status updates. Families should be aware of significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Low staff turnover compared to peers
- Kind and knowledgeable nursing staff
- Responsive to special requests for long-term residents
Concerns
- Slow response times to patient needs and call lights (mentioned by 2 reviewers)
- Poor communication with family members regarding status and appointments (mentioned by 2 reviewers)
- Inadequate staffing levels per ward (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that communication is a top priority for our family, what is your standard process for updating families on health status changes or upcoming medical appointments?
- 2I noticed that response times to call lights can sometimes be a challenge in larger facilities; what protocols do you have in place to ensure residents receive timely assistance when they need it?
- 3With 154 residents, how do you manage staffing levels across the different wards to ensure that every resident receives consistent, personalized attention throughout the day?
- 4Since we value the social aspect of care, could you walk us through the daily activity schedule and how you encourage residents to participate and engage with one another?
- 5I see that the facility is well-maintained and clean, which is great; how do you handle the dining experience and meal quality to ensure it meets the nutritional and personal preferences of the residents?
- 6In the event of a medical emergency, what is your immediate procedure for stabilizing a resident and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“They denied a bath to my grandma , it Wasn’t only one time it was multiple occasions they denied to give her a bath. She needed a bath every day because she has a skin condition because of her cancer treatments ….They left her to sit in her bed needing to use the bathroom for 4 HOURS… after calling multiple times for help!!”
“The staff is pleasant enough but there are not enough nurses per ward. Because of this, they don't call back as they should, to concerned family members and with detailed enough information, that would ordinarily keep fanilies aware of the status of the loved one.”
“My mom is nearly their “longest” resident, yet. We have seen them at their best and worst. She has been at two other “homes” in CENLA but TCC is definitely our fave. They have a great team and have gone out of their way to take good care and meet many of her special requests.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 9 complaints triggering federal inspections, with serious concerns about resident protection from abuse and neglect appearing multiple times. The facility has recurring issues with care planning, daily living assistance, and food safety that persist across surveys despite corrections. While all deficiencies show correction dates, the pattern of repeated problems in core care areas and frequent complaints suggests ongoing quality challenges families should investigate thoroughly.
Jan 28, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Jul 23, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 23, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 14, 2024Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
May 22, 2024Routine2
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Tioga Community Care Center
nonprofit
Chain Affiliation
Commcare Corporation
14 facilities nationwide
Chain avg rating: 3.1/5 · Rank 10 of 14
Ownership & Management
Owners
Commcare Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit tiogaccc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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