Regency House of Alexandria
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 7)
- High staff turnover (75%)
- High RN turnover (75%)
Below average in LA · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Below chain average · No penalties on record
What this means for your family
While some families report excellent experiences with the nursing staff and facility cleanliness, there are serious, recurring allegations regarding resident safety and management accountability. We strongly advise you to conduct an unannounced visit, speak directly with current residents' families, and ask specific questions about the facility's recent change in ownership and current staffing ratios.
Google Reviews
Google Reviews
24 reviews on Google“Regency House of Alexandria presents a polarized experience for families, with some praising the facility's cleanliness and compassionate staff, while others report severe concerns regarding neglect, rough treatment, and poor management. Recent reviews indicate a potential decline in quality following a change in ownership, with reports of staffing issues and a lack of accountability.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate nursing and CNA staff
- Effective rehab therapy team
- Responsive administrative communication
Concerns
- Rough treatment and neglect of residents (mentioned by 3 reviewers)
- Poor management and lack of accountability (mentioned by 4 reviewers)
- Staffing issues and inconsistent care quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on improving care quality, what specific steps is management taking to ensure consistent, compassionate treatment for every resident?
- 2I noticed the facility has had some recent state violations; could you walk me through how your team addresses and corrects these issues to ensure they don't recur?
- 3With your rehab therapy team being a noted strength, how do you integrate their work with the daily nursing care to ensure residents maintain their mobility and independence?
- 4I appreciate that the leadership team responds to feedback online; how do you handle concerns or complaints internally when a family member feels that care quality has been inconsistent?
- 5What specific protocols are in place for medication management to ensure accuracy and safety, especially given the complex needs of your residents?
- 6Can you share how you foster a sense of community and engagement during daily activities, and how you ensure that even the quieter residents are included and well-cared for?
Personalized based on this facility's data
Key Review Excerpts
“The medical and Nursing Staff are super. They go beyond job training to care and respond with compassion and kindness.”
“Mom keeps getting her call button taken from her an told not to touch it. Rough treatment.”
“Since the former owner sold early this year patient care continues to fall and no one appears to be in charge or concerned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports leading to 9 deficiencies at this facility, indicating ongoing concerns about care quality, medication management, and infection control. These three areas show recurring problems across multiple surveys from 2022 to 2025, with care planning and medication safety appearing most frequently. While the facility has corrected each deficiency when cited, the persistent pattern across years and multiple family complaints suggest systemic issues that warrant careful consideration before placement.
Mar 4, 2026Routine14
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Dec 17, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 12, 2025Routine22
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Aug 7, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 11, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Regency House of Alexandria
for profit
Chain Affiliation
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 16 of 21
Ownership & Management
Owners
Regency House Snf Operations Holdings LLC
Owner · Organization
Ch La1 Holdings LLC
Owner (parent company) · Organization
Cw La1 Holdings LLC
Owner (parent company) · Organization
Ms La1 Holdings LLC
Owner (parent company) · Organization
Ss La1 Holdings LLC
Owner (parent company) · Organization
Gefen Investments LLC
Owner (parent company) · Organization
Gefen La1 LLC
Owner (parent company) · Organization
Js La1 Holdings LLC
Owner (parent company) · Organization
Oakwood Investment Management LLC
Owner (parent company) · Organization
Apfel, Stephen
Owner (parent company)
Apfel, Sydney
Owner (parent company)
Strulovics, Joel
Owner (parent company)
Berkowitz, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herzka, Chaim
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Josephson, Eliyohu
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Josephson, Leeya
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Strauss, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit ldh.la.gov
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Matthews Memorial Health Care Center
< 1 miNursing Home · Alexandria, LA
The Summit
1.2 miNursing Home · Alexandria, LA
Belle Grande Nursing and Rehabilitation Center
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Lexington House
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Legacy Nursing at St. Christina
4.5 miNursing Home · Pineville, LA
Hilltop Nursing & Rehabilitation Center
6.5 miNursing Home · Pineville, LA