The Neighborhoods of White Lake
Strong Medicare quality ratings; families often praise high-quality physical and occupational therapy. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
This facility offers excellent physical and occupational therapy, making it a strong candidate for short-term rehabilitation. However, families must be extremely vigilant regarding nursing staff responsiveness and hygiene standards, as multiple reviewers have reported significant neglect and understaffing.
Google Reviews
Google Reviews
62 reviews on Google“Families seeking rehabilitation services may find the physical and occupational therapy departments to be a significant strength, with multiple reviewers praising their professionalism. However, there are serious, recurring reports regarding understaffing, delayed response to call lights, and lapses in basic hygiene and wound care. While some long-term residents receive compassionate end-of-life care, others have experienced significant communication breakdowns with doctors and management.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Clean and well-maintained facility
- Compassionate nursing and hospice care
- Friendly and welcoming reception staff
Concerns
- Understaffing affecting basic hygiene and response times (mentioned by 3 reviewers)
- Poor communication from doctors and management (mentioned by 2 reviewers)
- Inconsistent food temperature and service timing (mentioned by 2 reviewers)
- Unsolicited marketing/robocalls to non-residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from the community; how does that culture of communication extend to the families of your residents?
- 2With such a perfect 5-star health inspection rating, what specific protocols do you follow to ensure resident safety and cleanliness?
- 3Since the facility is such a cozy, intimate size with 39 residents, how do you ensure each person gets personalized attention during meal times?
- 4How do you approach staffing and training to ensure the team is always prepared to meet the needs of the residents?
- 5What kind of daily activities or social outings do you organize to keep the residents engaged with one another?
- 6In the event of a medical emergency during the night, what is the immediate process for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy was top notch. They provided treatment that was geared toward the needs and goals of each person they treated.”
“Nurses, aides, physical therapists, kitchen and housekeeping staff, and St Croix hospice staff are wonderful. You were all there to help us understand, gifted us with hugs, shoulders to grieve, and kind words that were so very much appreciated.”
“My father in law was here for rehab after surgery. Was here for two weeks, only went to the physical therapy room 4 times, complained of a[n] stool problem repeatedly was not addressed and when he was discharged he ended up inpatient at the hospital with internal bleeding.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered 4 of the 6 deficiencies, including recent concerns about improper physical restraint use and inadequate response to abuse allegations. The main problem areas involve resident safety and abuse prevention, communication about health status, and care quality standards. All deficiencies have been corrected by the facility, though the complaint pattern suggests ongoing family concerns about care practices.
Feb 27, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 29, 2024Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Mar 2, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Ownership & Operations
Who Operates This Facility
The Neighborhoods of White Lake
nonprofit
Chain Affiliation
Trinity Health
19 facilities nationwide
Chain avg rating: 3.4/5 · Rank 8 of 20 (Best)
Ownership & Management
Owners
Trinity Continuing Care Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit trinityhealthseniorcommunities.org
Medicare data downloads
Original nursing home datasets
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