Loading EveryPlace content…
Strong Medicare quality ratings; public reviewers often praise high-quality physical and occupational therapy. Still worth an in-person visit.
based on 62 Google reviews
Email The Neighborhoods of White Lake to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
The Neighborhoods of White Lake has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: high-quality physical and occupational therapy and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Families seeking rehabilitation services may find the physical and occupational therapy departments to be a significant strength, with multiple reviewers praising their professionalism. However, there are serious, recurring reports regarding understaffing, delayed response to call lights, and lapses in basic hygiene and wound care. While some long-term residents receive compassionate end-of-life care, others have experienced significant communication breakdowns with doctors and management.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy was top notch. They provided treatment that was geared toward the needs and goals of each person they treated.”
“Nurses, aides, physical therapists, kitchen and housekeeping staff, and St Croix hospice staff are wonderful. You were all there to help us understand, gifted us with hugs, shoulders to grieve, and kind words that were so very much appreciated.”
“There is no longer a front desk person, and it’s like the Shining walking the halls searching for staff. My grandmother has dementia and cannot shower or dress herself. The staff doesn’t want to deal with her, so she sits in filth for 2-3 weeks at a time.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints that triggered 4 of the 6 deficiencies, including recent concerns about improper physical restraint use and inadequate response to abuse allegations. The main problem areas involve resident safety and abuse prevention, communication about health status, and care quality standards. All deficiencies have been corrected by the facility, though the complaint pattern suggests ongoing family concerns about care practices.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
The Neighborhoods of White Lake
nonprofit
Trinity Health
19 facilities nationwide
Chain avg rating: 3.4/5 · Rank 1 of 20 (Highest rating)
Owners
Trinity Continuing Care Services
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit trinityhealthseniorcommunities.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
The Neighborhoods of White Lake
< 1 miAssisted Living · White Lake, MI
Sandyside Senior Living
1.8 miAssisted Living · White Lake, MI
The Legacy at Westlake
2.1 miAssisted Living · Commerce, MI
Westlake Health Campus
2.3 miAssisted Living · Commerce Township, MI
Westlake Health Campus
2.3 miNursing Home · Commerce, MI
Lakeside Manor INC
2.5 miAssisted Living · White Lake, MI