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Assisted Living · White Lake, MI
10770 Elizabeth Lake Rd, White Lake · White Lake, MI 48386
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 48 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
The Neighborhoods of White Lake receives highly polarized feedback, with many families praising the physical therapy department and the modern, home-like layout of the facility. However, a significant number of reviewers report severe, recurring issues with understaffing, neglect regarding basic hygiene, and poor communication from management. While some families have had excellent experiences, others describe alarming lapses in medical care and responsiveness.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While therapists are consistently praised, nursing and aide staff are frequently described as inattentive or overwhelmed.
Frequent complaints about unreturned calls, disconnected lines, and difficulty reaching doctors or management.
The building design is praised for being clean, but multiple reviewers report rooms and bathrooms not being cleaned during stays.
Reviews are split between praise for a chef and complaints about cold, late, or unappealing meals.
Some reviewers noted positive efforts during COVID-19, though recent reviews mention a lack of engagement.
Multiple reports of medication errors or failure to administer prescribed treatments.
Families of residents with dementia report significant neglect regarding hygiene and basic daily assistance.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 65 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The physical and occupational therapy was top notch. They provided treatment that was geared toward the needs and goals of each person they treated.”
“I love the layout of the building and the home like atmosphere. Each person has a private room, bathroom with shower. They are situated in small "neighborhoods" of around 10 patients each.”
“The aides, VICKY in particular, acted like they hated their job. Each time the bell was rung, it took an aide AT LEAST 30-45 minutes to respond. THEN another 45 minutes to an hour to get what was needed.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding medication management, including improper application of Fentanyl patches and missing signatures in narcotic logs. Additionally, some facility areas showed issues with cleanliness, ventilation, and food storage temperatures.
Spillage and expired cheese observed in the Northwood neighborhood refrigerator; microwave observed with spillage; thermometer not functioning in North Lake Neighborhood refrigerator.
Medication cart on North Lake had missing signatures in narcotic book; medication cart on West Lake was dirty; medication cart dirty with loose medication; glucometer dirty; insulin pens not dated; missing signatures in narcotic book on Westwood neighborhood; sharp box noted with blood on exterior; apple sauce not dated when opened; medication crusher with dust and debris; missing signatures on narcotic count book on Northwood neighborhood.
Continuous exhaust was not functioning within multiple resident apartment bathrooms and common area on all four units.
Improper administration of Fentanyl patches; discrepancies found between Medication Administration Records (MARs) and chart notes where patches were not applied every 72 hours as ordered.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs.
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit trinityhealthseniorcommunities.org
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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