Westlake Health Campus
Families consistently rate this highly — reviewers highlight clean, well-maintained facility. Schedule a visit to confirm the fit.
based on 52 Google reviews
Watch Westlake Health Campus
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Westlake Health Campus is highly regarded for its physical environment and short-term rehabilitation therapy. However, families should be aware of recurring reports regarding understaffing and slow response times to call lights. If you are considering the memory care unit, we strongly recommend visiting during off-peak hours to observe staffing levels and resident engagement firsthand.
Google Reviews
Google Reviews
52 reviews on Google“Westlake Health Campus generally receives high praise for its physical environment, cleanliness, and the friendliness of its staff, particularly regarding short-term rehabilitation. However, there is a consistent pattern of concern regarding understaffing, specifically in the dementia care unit and in response times for call lights, which some families feel leads to neglect.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical therapy services
- Friendly and compassionate staff
- High-quality dining experience
Concerns
- Significant understaffing leading to long wait times for call lights (mentioned by 4 reviewers)
- Poor care and lack of attention in the dementia/memory care unit (mentioned by 3 reviewers)
- Communication issues and difficulty reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Westlake Health Campus is very active in responding to family feedback online; how do you typically keep families updated on their loved one's daily progress and care needs?
- 2With your focus on high-quality dining, could you walk us through how you accommodate residents who may need extra assistance or have specific dietary requirements during mealtimes?
- 3Given the smaller size of your 26-resident community, what is your current process for ensuring that call lights are answered promptly throughout the day and night?
- 4How does your team provide specialized engagement and supervision for residents in the memory care unit to ensure they feel both safe and meaningfully occupied?
- 5Since your physical therapy services are highly regarded, how do you integrate those sessions into a resident's daily routine to help them maintain their mobility?
- 6If a medical concern arises after hours, what is the specific protocol for notifying family members and ensuring the resident receives immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The staff was always friendly and cheerful. They took a personal interest in my husband’s progress and comfort. Medicine was always administered in a timely manner and the process was individualized so that mistakes were not made.”
“The staff is overall pleasant but they are very short staffed and it can take up to an hour and a half or two hours to get them to answer the call light. That is the worst thing about the place.”
“The staff acted like we weren't even there they were on their phones or watching TV. Residents food was left untouched on the tables when you could clearly see they needed help.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
No deficiencies found. All reviewed inspection reports indicate that the facility is in substantial compliance with applicable licensing statutes and administrative rules.
Ownership & Operations
Who Operates This Facility
Trilogy Healthcare of Oakland, LLC D/B/A
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit westlakehc.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Cranberry Park of West Bloomfield
4.6 miAssisted Living · West Bloomfield, MI
Lee Home Milford
5.4 miAssisted Living · Milford, MI
Hampton Manor of Commerce
6.0 miAssisted Living · Walled Lake, MI
Courtyard Manor of Wixom I
6.2 miAssisted Living · Wixom, MI
Meer Apartments
6.3 miAssisted Living · West Bloomfield, MI
Notting Hill of West Bloomfield
6.9 miNursing Home · West Bloomfield, MI