Westlake Health Campus
Strong Medicare quality ratings; families often praise clean, well-maintained, and modern facility. Still worth an in-person visit.
based on 53 Google reviews
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What this means for your family
Westlake Health Campus is highly regarded for its physical therapy and short-term rehabilitation services, with many families praising the cleanliness and dining. However, if you are considering this facility for a loved one with dementia, please be aware of recurring reports regarding staffing shortages and slow response times. We recommend visiting during off-hours or weekends to observe the actual level of staff responsiveness before making a decision.
Google Reviews
Google Reviews
53 reviews on Google“Westlake Health Campus generally receives high praise for its clean, hotel-like environment and friendly staff, particularly for short-term rehabilitation stays. However, multiple reviewers have raised serious concerns regarding staffing levels, specifically citing long wait times for call lights and inconsistent care for residents with dementia. While many families report excellent experiences, others describe significant lapses in communication and responsiveness that prospective families should investigate.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facility
- High-quality dining and food services
- Effective and encouraging physical therapy team
- Warm, welcoming atmosphere for short-term rehab
Concerns
- Slow response times to call lights and understaffing (mentioned by 4 reviewers)
- Inconsistent care and lack of engagement for dementia/memory care residents (mentioned by 3 reviewers)
- Poor communication with families and difficulty reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the focus on short-term rehab, how do you ensure that long-term residents, particularly those in memory care, receive consistent daily engagement and social stimulation?
- 2I noticed some feedback regarding call light response times; could you walk me through your current process for monitoring staff responsiveness and ensuring residents get help quickly?
- 3How does your leadership team facilitate communication with families, and what is the best way for us to reach a staff member if we have a question about our loved one’s care?
- 4With the recent state health inspection reports, what specific steps or quality improvement initiatives has the campus implemented to address those findings?
- 5Could you describe the daily activity schedule for residents, and how do you tailor these programs for those who may need extra support or memory care?
- 6In the event of a medical emergency or a sudden change in health, what is the protocol for notifying family members and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff was amazing, he loved the food, and again, how clean it was. Let me tell you, my husband is not easy to please so the fact that he loves it there, says it all!”
“The staff is overall pleasant but they are very short staffed and it can take up to an hour and a half or two hours to get them to answer the call light. That is the worst thing about the place.”
“After 12 weeks of help caring for my mother in-law, they told us they felt she was too 'busy' for them as she would not just 'sit'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports triggering 7 deficiencies, including serious concerns about pressure ulcer care, infection control, and resident rights violations. The facility shows recurring problems in quality of care, resident rights protections, and medication management across multiple surveys. While all deficiencies have correction dates, the pattern of repeated issues in core care areas warrants careful evaluation during your visit.
Jan 7, 2026Routine8
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 10, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 23, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 9, 2024Routine5
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Sep 14, 2023Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Westlake Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 54 of 120
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit westlakehc.com
Medicare data downloads
Original nursing home datasets
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