Loading EveryPlace content…
Strong Medicare quality ratings; public reviewers often praise clean, well-maintained, and modern facility. Still worth an in-person visit.
based on 52 Google reviews
Email Westlake Health Campus to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Westlake Health Campus has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, well-maintained, and modern facility and high-quality dining and food services. Review the component ratings and current source records before deciding.
Westlake Health Campus generally receives high praise for its clean, hotel-like environment and friendly staff, particularly for short-term rehabilitation stays. However, multiple reviewers have raised serious concerns regarding staffing levels, specifically citing long wait times for call lights and inconsistent care for residents with dementia. While many families report excellent experiences, others describe significant lapses in communication and responsiveness that prospective families should investigate.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff was amazing, he loved the food, and again, how clean it was. Let me tell you, my husband is not easy to please so the fact that he loves it there, says it all!”
“The staff is overall pleasant but they are very short staffed and it can take up to an hour and a half or two hours to get them to answer the call light. That is the worst thing about the place.”
“After 12 weeks of help caring for my mother in-law, they told us they felt she was too 'busy' for them as she would not just 'sit'.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed reports triggering 7 deficiencies, including serious concerns about pressure ulcer care, infection control, and resident rights violations. The facility shows recurring problems in quality of care, resident rights protections, and medication management across multiple surveys. While all deficiencies have correction dates, the pattern of repeated issues in core care areas warrants careful evaluation during your visit.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Westlake Health Campus
for profit
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 54 of 120
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit westlakehc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Westlake Health Campus
< 1 miAssisted Living · Commerce Township, MI
The Legacy at Westlake
< 1 miAssisted Living · Commerce, MI
Sandyside Senior Living
2.1 miAssisted Living · White Lake, MI
Independence Village White Lake
2.2 miAssisted Living · White Lake, MI
The Neighborhoods of White Lake
2.3 miNursing Home · White Lake, MI
The Neighborhoods of White Lake
2.3 miAssisted Living · White Lake, MI