The Lodge at Rocky Mount Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (7 vs median 4.0)
Above average in NC · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · $31,505 in fines
What this means for your family
While the facility is physically beautiful and has a strong rehab team, the recurring reports of neglect and slow response times are significant red flags. If you consider this facility, I strongly recommend visiting unannounced during off-hours or weekends to observe staff-to-resident ratios and response times firsthand.
Google Reviews
Google Reviews
61 reviews on Google“The Lodge at Rocky Mount receives highly polarized feedback, with many families praising the facility's aesthetic appeal and specific staff members, while others report severe concerns regarding neglect and poor care. Critical issues frequently cited include slow response times to call buttons, residents being left in soiled clothing for extended periods, and the development of preventable conditions like bedsores and infections. Families considering this facility should be aware of the significant gap between the positive experiences of some and the distressing reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Dedicated and compassionate individual staff members
- Effective post-surgery rehab therapy
- Active resident engagement and activities
Concerns
- Neglect regarding hygiene and call button response times (mentioned by 7 reviewers)
- Development of bedsores and infections (UTI/sepsis) under facility care (mentioned by 4 reviewers)
- Understaffing and lack of training for new employees (mentioned by 3 reviewers)
- Unprofessional or rude administrative/nursing staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; how do you ensure this level of care is consistent across all resident rooms?
- 2We noticed some great feedback regarding your rehab therapy; could you tell us more about how the therapy team works with residents recovering from surgery?
- 3How does the nursing team manage call button responses to ensure residents receive timely assistance with their personal hygiene needs?
- 4What specific protocols are in place to monitor and prevent skin issues like bedsores or infections like UTIs?
- 5How do you ensure that new staff members are properly trained and integrated into the team to maintain high-quality care?
- 6Can you describe the daily activity schedule and how you keep residents engaged and socially active?
Personalized based on this facility's data
Key Review Excerpts
“When a professional leaves a patient in soiled clothing for two-three hrs is not right!!!! Now after that bed sores are also appearing!!!”
“Several times have left my grandfather unattended and refuse to take him to the bathroom. One day it was a 45 minute wait and another time was literally from 2:00PM to 6:00PM they said they couldn’t assist him to the bathroom.”
“My mom was there for 2 months and so glad I got her out of there she ended up with UTI, Ecoli and Thrush, when I got her out had to have put in hospital for 3 days due to their neglect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies, including serious issues with accident prevention and medication errors. The facility shows recurring problems with care planning, dietary safety, and fire safety systems across multiple surveys from 2022 to 2025. While most deficiencies have correction dates, the pattern of repeated issues in essential care areas suggests ongoing operational challenges that warrant careful consideration during your visit.
Apr 10, 2026Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 12, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Feb 12, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 13, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jun 1, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 26, 2025
$8,492
Fine
Jun 26, 2025
$8,492
Ownership & Operations
Who Operates This Facility
The Lodge at Rocky Mount Health and Rehabilitation
for profit
Chain Affiliation
Sanstone Health & Rehabilitation
18 facilities nationwide
Chain avg rating: 4.1/5 · Rank 14 of 17
Ownership & Management
Owners
Ardent Health and Rehabilitation Co
Owner · Organization
Sprenger, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit sanstonehealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Rocky Mount Rehabilitation Center
1.6 miNursing Home · Rocky Mount, NC
Knight's Family Care Home
1.7 miAdult Family Home · Rocky Mount, NC
The Carrolton of Nash
1.9 miNursing Home · Rocky Mount, NC
Brekenridge Retirement Center
1.9 miAssisted Living · Rocky Mount, NC
Spring Arbor of Rocky Mount
2.5 miAssisted Living · Rocky Mount, NC
Hunter Hill Assisted Living
2.8 miAssisted Living · Rocky Mount, NC