Nursing Home · Rocky Mount, NC
3322 Village Road, Rocky Mount, NC 27804
Medicare overall rating
3 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 100 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
The Lodge at Rocky Mount Health and Rehabilitation has a middle-range Medicare overall rating. Strengths include clean, well-maintained facility. Some reviewers note concerns about neglect regarding hygiene and call button response times (mentioned by 7 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Lodge at Rocky Mount receives highly polarized feedback, with many families praising the facility's aesthetic appeal and specific staff members, while others report severe concerns regarding neglect and poor care. Critical issues frequently cited include slow response times to call buttons, residents being left in soiled clothing for extended periods, and the development of preventable conditions like bedsores and infections. Families considering this facility should be aware of the significant gap between the positive experiences of some and the distressing reports of neglect from others.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are deeply split between high praise for specific nurses and severe allegations of neglect and rudeness.
Families report failures in notification regarding patient condition and administrative unresponsiveness.
Many reviewers praise the physical beauty and cleanliness of the building, though others report poor hygiene care for residents.
While some report dietary staff accommodating requests, others mention residents missing meals entirely.
Multiple reviewers specifically mention that the facility keeps residents busy with engaging activities.
Several reports of medication errors or failure to administer care, contrasted by a few positive mentions of timely delivery.
Reviewers explicitly state the high cost is not reflected in the quality of care provided.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“When a professional leaves a patient in soiled clothing for two-three hrs is not right!!!! Now after that bed sores are also appearing!!!”
“Several times have left my grandfather unattended and refuse to take him to the bathroom. One day it was a 45 minute wait and another time was literally from 2:00PM to 6:00PM they said they couldn’t assist him to the bathroom.”
“My mom was there for 2 months and so glad I got her out of there she ended up with UTI, Ecoli and Thrush, when I got her out had to have put in hospital for 3 days due to their neglect.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints leading to deficiencies, including serious issues with accident prevention and medication errors. The facility shows recurring problems with care planning, dietary safety, and fire safety systems across multiple surveys from 2022 to 2025. While most deficiencies have correction dates, the pattern of repeated issues in essential care areas suggests ongoing operational challenges that warrant careful consideration during your visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Federal Penalties
Fine
Jun 26, 2025
$8,492
Fine
Jun 26, 2025
$8,492
The Lodge at Rocky Mount Health and Rehabilitation
for profit
Sanstone Health & Rehabilitation
18 facilities nationwide
Chain avg rating: 4.1/5 · Rank 14 of 17
Owners
Ardent Health and Rehabilitation Co
Owner · Organization
Sprenger, Christopher
Owner
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with NC Division of Health Service Regulation. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
61 reviews from families & visitors
Official Website
Visit sanstonehealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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