Spring Arbor of Rocky Mount
Families consistently rate this highly — reviewers highlight compassionate and professional admissions staff. Schedule a visit to confirm the fit.
based on 30 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, home-like environment with highly praised staff members like Ibby and Jennifer. The dining and activity programs are significant strengths that contribute to resident satisfaction. While there is one recent negative review, the overwhelming historical pattern shows consistent excellence in care and communication.
Google Reviews
Google Reviews
30 reviews analyzed“Families considering Spring Arbor of Rocky Mount can expect a highly compassionate environment, with numerous reviewers praising specific staff members like Ibby and Jennifer for making the transition process seamless. The facility is frequently commended for its clean, home-like atmosphere, high-quality dining, and engaging activity programs. While the vast majority of feedback is overwhelmingly positive, there is a single 1-star review from late 2025, though it lacks specific details.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional admissions staff
- High-quality dining with varied meal options
- Engaging daily activities and social programs
- Clean and well-maintained, home-like environment
- Smooth and supportive transition process for new residents
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about how the meal options are planned and if there is flexibility for specific dietary preferences?
- 2The environment here feels so much like a home rather than a facility; how do you help new residents settle in and feel part of the community during those first few weeks?
- 3We are looking for a place where my parent can stay active; what kind of social programs or daily group activities are currently popular with the residents?
- 4Since the community is such a cozy size, how do you ensure that every resident gets personalized attention during their daily routine?
- 5In the event of a medical emergency or a change in health needs during the night, what is the specific protocol for getting care to a resident?
- 6It's great to see how much the management cares about feedback; how does the staff use resident or family suggestions to improve the daily living experience here?
Personalized based on this facility's data
Key Review Excerpts
“My 79-year-old father, who is legally blind just moved into Spring Arbor. Ibby and Jennifer are awesome. The passion that they each showed throughout the process was incredible. They helped make the transition for my father easy and stress free.”
“My mother has been a resident of Spring Arbor of Rocky Mount for over 6 years. Our family is very pleased with the care she receives. The staff is kind and compassionate. They do not hesitate to communicate with me anytime there is a change with Mom or she has a need.”
“Mom (99) has been at Spring Arbor for a month. The administrative and residential care staff are caring, knowledgeable and well prepared to meet Moms needs. They provide the care and</em> support they say they are going to do.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 14, 2025Other
The facility failed to maintain staffing levels and duties in accordance with regulatory requirements for residents. Specifically, the regulations dictate strict limitations on aides performing housekeeping and food service duties, as well as specific staffing ratios for aides, supervisors, and administrators based on resident census.
Mar 14, 2025Other
During the survey, it was observed that the medication aide (MA) was performing food service duties by plating food, and the personal care aide (PCA) was serving food to residents. This practice may violate regulations regarding the separation of aide duties from food service responsibilities.
Sep 5, 2024Other
The facility failed to serve water to residents at each meal as required by regulation. Observations showed no water was placed on dining tables during lunch on 09/04/24 and breakfast on 09/05/24. Interviews with dietary staff and management confirmed they were either unaware of the requirement or only provided water upon request after meals had begun.
Aug 14, 2019Other
The facility failed to ensure therapeutic diets were served as ordered for two residents requiring low-fat/low-cholesterol diets. Observations revealed the refrigerator lacked egg substitutes and the freezer lacked sherbet, despite these being listed on heart-healthy menus. Additionally, menu items for the heart-healthy diet did not consistently align with the required nutritional substitutions.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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