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Nursing HomeMedicaid

The Carrolton of Nash

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

7369 Hunter Hill Road, Rocky Mount, NC 27804141 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 8 Google reviews

5
4
3
2
1
The Carrolton of Nash Nursing Home in Rocky Mount, NC — Street View
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What this means for your family

The facility is highly regarded for its cleanliness and the genuine care provided by its staff, making it a strong candidate for those prioritizing a warm environment. While there is a past report of serious concerns, the more recent and detailed reviews suggest a high standard of care; we recommend scheduling a tour to observe staff-resident interactions firsthand.

Google Reviews

Google Reviews

8 reviews analyzed
The Carrolton of Nash receives high praise for its clean, welcoming environment and the compassionate, patient nature of its staff. While most feedback highlights a caring atmosphere and well-maintained grounds, there is a notable discrepancy between positive testimonials and a serious, albeit older, allegation regarding resident mistreatment.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean10.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Clean and well-maintained facility
  • Patient and caring staff
  • Welcoming, home-like atmosphere
  • Attentive kitchen and cleaning staff

Concerns

  • Allegations of poor resident care and mistreatment

Rating Trends

Tap a year to see what changed

2345.02019(2)1.02020(1)5.02024(1)5.02025(4)5.02026(1)

Distribution

5
7
4
0
3
0
2
0
1
1

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that the facility has a 2-star staffing rating, what specific steps are you taking to ensure residents receive consistent, high-quality attention throughout the day?
  • 2I noticed some concerns regarding resident care in the community; could you walk me through your internal process for monitoring staff-resident interactions and ensuring the highest standards of dignity and safety?
  • 3With two state violations reported in the last year, what changes or improvements have you implemented to address those specific findings and prevent them from recurring?
  • 4I see that you occasionally engage with feedback online; how do you use family input and concerns to drive improvements in the daily care provided here?
  • 5What does a typical day look like for a resident here, and how do you tailor activities to ensure everyone feels included in the home-like atmosphere?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with family members during the transition to higher-level care?

Personalized based on this facility's data


Key Review Excerpts

My mother lived in both the independant cottages and the assisted living main building. The staff is wonderful. They are patient and caring. I would highly recommend.

Assisted living family member · 2025★★★★★

The staff here from the lady who cleans the rooms to the healthcare staff and kitchen staff are so nice and down to earth people who take pride in what they do. My mother was there before she passed and she was well taken care of.

Long-term resident's family · 2024★★★★★

I had the pleasure of touring this community with Taylor, who did a wonderful job showing me around. The community offers both individual rooms inside the main building as well as charming cottages in the back.

Prospective family member · 2025★★★★★
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.26hrs
34%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
15.3%
NC
20.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
19.5%
NC
21.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NC
5.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
19.4%
NC
21.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
15.4%
NC
14.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility84.3%
Worse than Avg
Here
84.3%
US
93.4%
NC
91.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility33.8%
Worse than Avg
Here
33.8%
US
79.7%
NC
78.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility42.2%
Worse than Avg
Here
42.2%
US
81.8%
NC
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (5.6)
2 complaint-triggered

The Carrolton of Nash has concerning patterns across 27 deficiencies spanning three surveys, with families filing complaints that triggered inspections for respiratory care, medical records, and living environment issues. The facility repeatedly struggles with fire safety systems, resident rights, and care planning, with some issues persisting across multiple surveys including fire safety deficiencies and notification problems. While all violations show correction plans, the recurring nature of problems suggests ongoing operational challenges.

Jan 15, 2026Routine
2
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 24, 2024Routine
9
0578ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321MinorCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 24, 2024Complaint
2
0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Mar 29, 2023Routine
14
0814ModerateCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0554MinorCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0867MinorCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0321MinorCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712MinorCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Carrolton of Nash

Organization Type

for profit

Chain Affiliation

Chain Name

Carrolton Nursing Homes

Chain Size

6 facilities nationwide

Chain avg rating: 2.0/5 · Rank 1 of 6 (Best)

Ownership & Management

Owners

C. Saunders Roberson, Jr., as Trustee of the Judith Roberson Dixon Irr

Owner · Organization

38%

C. Saunders Roberson, Jr., Trustee of the Carol Saunders Roberson Fami

Owner · Organization

13%

Figlewski, Deborah

Owner

13%

Powell, Earl

Owner

13%

Powell, John

Owner

13%

Russell, Denise

Owner

13%

Key personnel

Roberson, CarrolManaging Control - Governing BodyCarrolton Facility Management, LLCManagerRoberson, CarrolManagerRozier, SonyaManagerRoberson, CarrolAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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