The Lodge at Eagle Ridge
Families consistently rate this highly — reviewers highlight warm, attentive, and professional staff. Schedule a visit to confirm the fit.
based on 50 Google reviews
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What this means for your family
The Lodge at Eagle Ridge is highly regarded for its vibrant social atmosphere, excellent dining, and supportive staff. However, because multiple families have reported significant failures in emergency communication and response, we strongly recommend asking for a written copy of their emergency notification policy and clarifying how staff verify emergency button alerts during off-hours.
Google Reviews
Google Reviews
50 reviews on Google“The Lodge at Eagle Ridge is widely praised for its beautiful facility, scenic views, and a staff that many families describe as warm, professional, and attentive. While residents and families frequently highlight the quality of the dining program, fitness activities, and the ease of the transition process, there are serious concerns regarding emergency response protocols and communication during medical incidents.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional staff
- High-quality dining with specialized dietary options
- Engaging fitness and social activity programs
- Beautiful, well-maintained facility and grounds
Concerns
- Failure to notify family during medical emergencies or falls (mentioned by 2 reviewers)
- Unresponsive emergency call buttons or slow staff response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that communication loop to improve the daily experience for residents?
- 2With the fitness and social programs being such a highlight here, could you walk me through how you help new residents integrate into these activities to ensure they feel connected right away?
- 3Regarding the dining program, how do you manage the process of tailoring specialized dietary needs while ensuring the meals remain engaging and high-quality for residents?
- 4Could you explain the protocol for how families are kept in the loop when a resident experiences a health change or a minor fall, so we can feel confident in our communication flow?
- 5What is the current process for monitoring the emergency call system, and how does your team prioritize response times to ensure residents feel secure at all hours?
- 6The grounds and facility are beautiful; what is the daily routine like for residents who want to take advantage of the outdoor spaces and common areas?
Personalized based on this facility's data
Key Review Excerpts
“My 92 year old great grandmother fell and The Lodge did not reach out to any of our family. We were contacted by the hospital after she had been admitted.”
“The kitchen staff is certified for Diabetes and Celiac disease. Leasa and her great staff have been very helpful in answering questions as well.”
“The staff are heartless and cruel and have zero shame about it. If you happen to have a family member who is entered as independent you better hope they don't get hurt and need help because the staff decides who to help by the floor they are on.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Feb 19, 2026FireCleanReport
All violations noted during previous related inspection(s) have been corrected.
Aug 26, 2025Investigation
Follow-up letter dated 10/13/2025 indicates all listed deficiencies were corrected.; The document indicates a completion date of 08/26/2025 and an administrator signature date of 8/28/25.
Facility failed to ensure 2 residents received medications as prescribed. Resident 1 experienced delayed medication patch changes, incorrect dose administration, and improper antibiotic dosing. Resident 2 missed multiple doses of injectable medication resulting in hospital admission.
Facility failed to provide medical records to a resident's Durable Medical Power of Attorney within two business days of request.
The facility failed to provide requested medical records for Resident 2. A Durable Power of Attorney (DPOA) sent a written request via email to the facility's Licensed Nurse on 08/06/2025, but the facility did not respond or provide the records. The Executive Director confirmed the email address was correct but was unable to explain why the records were not provided.
Nov 27, 2024Inspection11Report
Additional violations identified via complaint investigation (Intake 154314) regarding housekeeping, first aid kit availability, and specialized training for dementia and mental illness.; The document consists of pages 14 through 21 of a statement of deficiencies. The plan of correction date of 1/10/25 is noted on several signature blocks.
Facility failed to obtain signatures from the resident or representative for 3 of 6 sampled residents on annual assessments/care plans.
Water temperatures in various locations measured outside the required 105-120 degree Fahrenheit range; facility failed to maintain required temp logs.
Facility failed to ensure a resident's bed enabler was securely and safely installed, posing a risk of entrapment.
Cold holding foods in the main kitchen were found at unsafe temperatures; facility lacked a system for tracking temperatures.
Ventilation systems in several laundry/janitor areas were non-functional; an exterior path contained trip hazards.
Facility failed to complete required Washington State background checks every two years for 2 of 12 sampled staff.
Facility failed to ensure staff followed proper food safety guidelines in the main kitchen regarding cold food storage.
Facility failed to ensure a housekeeping cart containing hazardous chemicals was locked while unattended in resident areas.
Facility failed to complete an annual assessment and a change of condition assessment for 1 of 6 residents (Resident 8) following a stroke.
Facility changed the use of a common room (Theater) to a locked Massage Room without obtaining required Construction Review Services approval.
Facility failed to provide weekly housekeeping services to 4 of 4 sampled residents, resulting in unsanitary conditions.
Oct 10, 2024Fire11Report
The inspection report dated 10/10/2024 confirms that all violations noted during previous inspection(s) [the 08/12/2024 inspection] have been corrected.
Two propane bottles stored in the kitchen mechanical room.
Wellness office on 2nd floor is missing a receptacle cover.
Wellness office on 2nd floor has an AC unit plugged into a power strip.
Vitality office on 1st floor has power strips plugged into power strips.
Extension cords used in Massage room (Garden Level) and Main kitchen (above coolers).
Facility unable to provide documentation for forward flow test and quarterly sprinkler inspections.
Facility needs a heat survey to determine correct fusible link rating for commercial hood.
Carbon monoxide detector in mechanical room 344 (3rd floor) inoperable due to missing batteries.
Exit sign in the back dining room (by the kitchen) did not work when tested.
Resident room 214 has unsecured oxygen bottles.
Multiple doors failed to close/latch properly, including stairwell doors, storage rooms, janitor's closet, nurse's med room, and laundry.
Oct 31, 2023Fire18Report
All violations noted during previous related inspection(s) have been corrected as of 10/31/2023.
Storage found within 18 inches of sprinkler heads in 1st floor Activities storage room and Fitness Center closet.
Unapproved multi-plug adapter in use for TV in reception area.
Power strip dangling by cord at 2nd floor Nurses station.
Extension cord in use by exit doors in Fitness Center.
Outlet cover in resident room G09 needs to be screwed back into the wall.
Unable to provide documentation for current hood cleaning.
Cross corridor #35 missing door handle by room 127.
Doors at 2nd floor Nurses station and Janitor door #051 did not latch/close properly.
Damper report shows 5 failed dampers; status of repairs unknown.
Dirty sprinkler heads in laundry/kitchen; escutcheon ring fallen in Culinary office.
Sprinkler report showed painted/recalled heads; no quarterly reports provided.
No service reports for kitchen suppression system for past 12 months.
Class K kitchen extinguisher mounted above 5 foot limit.
No records for annual inspection of fire alarm system.
Unsecured cylinders in Oxygen room, room G09, and activity storage.
Smoke control test showed elevator fan failures and unverified damper.
Breeze way exit door requires extra force to open.
Basketball game obstructing exit door in activity room.
Contact
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References & Resources
Google Maps
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Google Reviews
50 reviews from families & visitors
Official Website
Visit gencarelifestyle.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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