Public Google reviewers rate this highly and often mention warm, attentive, and professional staff. Schedule a visit to confirm the fit.
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Public Google reviewers rate The Lodge at Eagle Ridge highly. Reviewers highlight: warm, attentive, and professional staff, high-quality dining with specialized dietary options. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Lodge at Eagle Ridge is widely praised for its beautiful facility, scenic views, and a staff that many families describe as warm, professional, and attentive. While residents and families frequently highlight the quality of the dining program, fitness activities, and the ease of the transition process, there are serious concerns regarding emergency response protocols and communication during medical incidents.
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Key Review Excerpts
“My 92 year old great grandmother fell and The Lodge did not reach out to any of our family. We were contacted by the hospital after she had been admitted.”
“The kitchen staff is certified for Diabetes and Celiac disease. Leasa and her great staff have been very helpful in answering questions as well.”
“The staff are heartless and cruel and have zero shame about it. If you happen to have a family member who is entered as independent you better hope they don't get hurt and need help because the staff decides who to help by the floor they are on.”
Source: WA Dept. of Social & Health Services
All violations noted during previous related inspection(s) have been corrected.
Follow-up letter dated 10/13/2025 indicates all listed deficiencies were corrected.; The document indicates a completion date of 08/26/2025 and an administrator signature date of 8/28/25.
Facility failed to provide medical records to a resident's Durable Medical Power of Attorney within two business days of request.
The facility failed to provide requested medical records for Resident 2. A Durable Power of Attorney (DPOA) sent a written request via email to the facility's Licensed Nurse on 08/06/2025, but the facility did not respond or provide the records. The Executive Director confirmed the email address was correct but was unable to explain why the records were not provided.
Facility failed to ensure 2 residents received medications as prescribed. Resident 1 experienced delayed medication patch changes, incorrect dose administration, and improper antibiotic dosing. Resident 2 missed multiple doses of injectable medication resulting in hospital admission.
Additional violations identified via complaint investigation (Intake 154314) regarding housekeeping, first aid kit availability, and specialized training for dementia and mental illness.; The document consists of pages 14 through 21 of a statement of deficiencies. The plan of correction date of 1/10/25 is noted on several signature blocks.
Facility failed to complete an annual assessment and a change of condition assessment for 1 of 6 residents (Resident 8) following a stroke.
Facility failed to ensure staff followed proper food safety guidelines in the main kitchen regarding cold food storage.
Facility failed to complete required Washington State background checks every two years for 2 of 12 sampled staff.
Water temperatures in various locations measured outside the required 105-120 degree Fahrenheit range; facility failed to maintain required temp logs.
Facility changed the use of a common room (Theater) to a locked Massage Room without obtaining required Construction Review Services approval.
Cold holding foods in the main kitchen were found at unsafe temperatures; facility lacked a system for tracking temperatures.
Facility failed to obtain signatures from the resident or representative for 3 of 6 sampled residents on annual assessments/care plans.
Facility failed to ensure a resident's bed enabler was securely and safely installed, posing a risk of entrapment.
Facility failed to provide weekly housekeeping services to 4 of 4 sampled residents, resulting in unsanitary conditions.
Facility failed to ensure a housekeeping cart containing hazardous chemicals was locked while unattended in resident areas.
Ventilation systems in several laundry/janitor areas were non-functional; an exterior path contained trip hazards.
The inspection report dated 10/10/2024 confirms that all violations noted during previous inspection(s) [the 08/12/2024 inspection] have been corrected.
Carbon monoxide detector in mechanical room 344 (3rd floor) inoperable due to missing batteries.
Resident room 214 has unsecured oxygen bottles.
Wellness office on 2nd floor has an AC unit plugged into a power strip.
Two propane bottles stored in the kitchen mechanical room.
Vitality office on 1st floor has power strips plugged into power strips.
Facility unable to provide documentation for forward flow test and quarterly sprinkler inspections.
Wellness office on 2nd floor is missing a receptacle cover.
Exit sign in the back dining room (by the kitchen) did not work when tested.
Facility needs a heat survey to determine correct fusible link rating for commercial hood.
Extension cords used in Massage room (Garden Level) and Main kitchen (above coolers).
Multiple doors failed to close/latch properly, including stairwell doors, storage rooms, janitor's closet, nurse's med room, and laundry.
All violations noted during previous related inspection(s) have been corrected as of 10/31/2023.
Storage found within 18 inches of sprinkler heads in 1st floor Activities storage room and Fitness Center closet.
Breeze way exit door requires extra force to open.
No service reports for kitchen suppression system for past 12 months.
Sprinkler report showed painted/recalled heads; no quarterly reports provided.
Cross corridor #35 missing door handle by room 127.
Power strip dangling by cord at 2nd floor Nurses station.
Outlet cover in resident room G09 needs to be screwed back into the wall.
Unsecured cylinders in Oxygen room, room G09, and activity storage.
Doors at 2nd floor Nurses station and Janitor door #051 did not latch/close properly.
Class K kitchen extinguisher mounted above 5 foot limit.
Damper report shows 5 failed dampers; status of repairs unknown.
Smoke control test showed elevator fan failures and unverified damper.
Extension cord in use by exit doors in Fitness Center.
No records for annual inspection of fire alarm system.
Unable to provide documentation for current hood cleaning.
Basketball game obstructing exit door in activity room.
Unapproved multi-plug adapter in use for TV in reception area.
Dirty sprinkler heads in laundry/kitchen; escutcheon ring fallen in Culinary office.
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