Cedar River Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 110 Google reviews
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What this means for your family
The facility is physically impressive and offers a clean, comfortable environment for recovery. However, given the recurring reports of slow response times and understaffing, we strongly advise families to observe the floor during a weekend or evening visit and ask management specifically about their nurse-to-patient ratios during those shifts.
Google Reviews
Google Reviews
110 reviews on Google“Cedar River Healthcare Center (often referred to as Mission Healthcare) is widely praised for its modern, hotel-like aesthetic and high standards of cleanliness. While many families report excellent experiences with the nursing and therapy staff, there is a recurring pattern of concern regarding understaffing, particularly during off-hours, which can lead to significant delays in call-light response times.”
Quality Themes
Tap a score for detailsStrengths
- Modern, hotel-like facility design
- High standards of cleanliness and hygiene
- Professional and attentive therapy staff
- Welcoming and helpful front desk personnel
Concerns
- Slow response times for call lights/bathroom assistance (mentioned by 3 reviewers)
- Understaffing leading to inconsistent care quality (mentioned by 3 reviewers)
- Poor communication regarding medical treatment and needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 112 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on a modern, hotel-like environment, how do you ensure that the high standards of cleanliness and physical design translate into consistent, personalized care for residents?
- 2I noticed that staffing ratings are strong, but I wanted to understand how the team manages call light response times and bathroom assistance to ensure residents don't have to wait when they need help?
- 3Could you walk me through your process for updating families on medical treatment changes and care needs to ensure we are always kept in the loop regarding our loved one's health?
- 4With 12 recent state violations noted, what specific steps has the facility taken to address those concerns and improve the overall quality of care since those reports were filed?
- 5What does a typical daily schedule look like for residents here, and how do you encourage social engagement within this 60-bed community?
- 6How does your therapy team coordinate with nursing staff to ensure that the professional care provided during sessions carries over into the resident's daily routine?
Personalized based on this facility's data
Key Review Excerpts
“The Nurses, CNAs, Aides, Admissions staff, Reception, Housekeeping, PT OT ST, kitchen all have great atritudes and treat us with respect.”
“My only complaint would be from the Dr and the nurses not communicating about my treatment and medical needs.”
“My mother inlaw waited 45min today for help to bathroom with a fractured pelvis and broken arm. Understaffing is not acceptable care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring issues with families filing complaints leading to federal citations for serious problems including inadequate emergency response, abuse reporting failures, and wound care deficiencies. The most persistent problems span emergency preparedness, fire safety systems, and resident care planning, with pressure ulcer care cited multiple times across different surveys. While all violations show correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges that warrant careful consideration.
Apr 21, 2025Routine25
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 13, 2024Complaint6
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 22, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Feb 24, 2023Routine14
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Aug 13, 2024
$74,815
Ownership & Operations
Who Operates This Facility
Cedar River Healthcare Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit cedarriverhc.com
Medicare data downloads
Original nursing home datasets
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