The Lev At town Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · Worst in OAKBEND MEDICAL CENTER chain · $44,140 in fines
What this means for your family
The facility shows a strong upward trend in recent reviews, with many families praising the nursing staff's compassion and the rehab team's effectiveness. However, you must investigate the historical reports of hygiene issues and delayed call light responses, as these were significant patterns in previous years.
Google Reviews
Google Reviews
61 reviews on Google“Families considering The Lev at Town Park will find a facility praised by many for its compassionate, long-term nursing staff and effective rehabilitation services. However, there are serious, documented allegations regarding hygiene, including strong odors of urine and presence of pests, as well as critical concerns regarding delayed response to call lights and patient neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and long-tenured nursing staff
- Effective rehabilitation and wound care services
- Strong administrative accessibility
- Clean and well-maintained environment (noted by multiple recent reviews)
Concerns
- Delayed response to call lights and patient neglect (mentioned by 3 reviewers)
- Unpleasant odors (urine/stale urine) within the facility (mentioned by 3 reviewers)
- Staffing shortages or unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've noticed many people mention how clean and well-maintained the facility is; what specific cleaning protocols do you have in place to ensure the hallways and common areas stay fresh and odor-free?
- 2Since some of the recent feedback mentions delays with call lights, what steps is the team taking to ensure residents get a timely response when they need assistance?
- 3We are looking for great nutritional support, so could you tell me more about the dining experience and how the facility is working to improve the variety and quality of the meals?
- 4It is wonderful to hear that you have such a long-tenured nursing staff; how does that experience translate into the daily medical care and wound care services provided to residents?
- 5What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Admin makes sure I can contact her if there is an issue. The Nursing staff calls me with any changes in her condition. I never smell any odors…. Which is more valuable to me then anything…”
“Their admissions process is seamless, their care is amazing and their constant communication with all parties involved is exceptional!”
“My loved one has been left for hours in urine and feces just to be yelled at by aides when she needs to be changed. So many other issues with short staffing...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering over half of these 38 deficiencies across recent surveys, raising concerns about responsiveness to resident needs. The facility has struggled repeatedly with medication management errors, daily care assistance, and resident rights protections, with these issues appearing across multiple surveys. While all deficiencies show correction dates, the pattern of recurring problems in core care areas suggests ongoing quality challenges families should carefully evaluate.
Nov 17, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 13, 2025Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jun 13, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 8, 2024Routine6
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 8, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Nov 17, 2025
$47,740
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
government
THE LEV AT TOWN PARK LLC
ROSALIND LEWINGS
Chain Affiliation
Oakbend Medical Center
5 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 4 (Worst)
Ownership & Management
Owners
Oakbend Medical Center
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit levattownpark.com
Medicare data downloads
Original nursing home datasets
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